Double Take Consignment

Poor Service!!Double Take has been my go-to consignment store for over a decade, and I have spent more than $50,000 at their Norfolk and Virginia Beach locations. Despite the risks associated with buying second-hand clothes, I have supported consignment owners in the DC, MD, and VA area for almost 40 years. Recently, I purchased a pair of leopard boots from Double Take, only to have the soles come off on both boots while I was wearing them the next day. I informed the sales assistant, Ryan, about the incident, not asking for a refund but only to ensure that the store would be aware of the situation and take precautions to prevent future customers from having a similar experience.The store owner, Jo, offered to split the repair cost when the sales assistant informed her of the incident. I was grateful for this kind gesture and submitted the receipt to the store. However, over the next few months, I repeatedly followed up with Ryan, who promised to contact the owner, but never received any response. When I finally spoke with Jo, she denied ever offering to split the repair cost and became dismissive, even though I had no intention of asking for any compensation. I was disappointed and offended by her disrespectful behavior, which caused me to lose faith in Double Take after many years of loyalty. As a result, I have decided to take my business to a different consignment store, Worth the Wait in Virginia Beach where customers are treated with respect and the owner demonstrates excellent customer service.

This boutique has a nice selection of slightly used designer items! I can imagine it being a thrifters dream. I found some vintage Chanel, Fendi, and Gucci bags, wallets, beautiful Lily Pulitzer stuff, I mean lots of quality items for less. The women who was running the store that day was extremely helpful and nice. She was willingly to show you anything and find you anything. There's also dressing rooms as well if you fancy to try something on :)

I've gotten three beautiful dresses from here, all for a pretty good deal ( one was a $100 dress from Altar'd State for $24!)Clean store with friendly staff. I love it!!!

Best boutique ever! They help you with everything and anything you could need or want. They have a variety of clothes with prices both high and low. Affordable!!!! Totally recommend them!

I see why this place has won the coveted Best at the Beach award. I think I got whiplash from all the double-takes I did in this store. Every rack popped with color and style. I would look at a rack, something on another rack would catch my eye, then I would go back to the same rack because I wasn't ready to give it up. Coach bags, funky purple shoes, flowy summer dresses in brands I've never heard of--Oh my Shopper's Delight! Unfortunately my whiplash inducing shopping trip did not end in a purchase. I love Double Take but my pockets haven't yet upgraded from thrift to consignment. But alas, I can always window shop or go to their wonderful Facebook page and stalk my top faves until I've saved enough pennies.

Great place to sell my slightly used designer clothes! Love the location and the business owner is direct and doesn't want to waste your time. She's great to do business with. I highly recommend this place to either purchase or sell!!

As you can see from the comment posted below, from the owner. Horrible customer service. You have to accept that not everyone is willing to shop your high end prices. Throwing people under the bus for that is a terrible way to do business. You have a nice day, why I'm at Plato's shopping.

In August my family and I visited Virginia Beach and stayed in a hotel not to far from Double TakevConsignment Shop. From entering the store we found it to be clean, organized and a pleasant atmosphere. The staff was friendly and helped me find a few things that I needed in my size. I wish I could have spent more time, but we were on a time crunch. I found the prices to be great and could tell the store is clearly run by people who understand the retail business. The options seemed to be endless and I only wish I lived closer to this store so I could visit it more often. Looks like another trip,to VA Beach will be in my near future! Would highly recommend this store!!!!

The owner is beyond accommodating/truly cares about her customer's experiences. She has an eye for unique pieces that will leave you with nonstop compliments. I would definitely consider myself a lifetime supporter.

I will start by saying I read some of the reviews. I love this place! I have been going to both locations for several years now. Never have I had a bad experience. I love the staff they are friendly and always there to help. The merchandise is as expected for a high end consignment shop. From moderately priced J.Crew to super high end( and highly discounted) Louis Vuitton they have you covered. They're honest opinions and guidance make sure I never leave in something that doesn't fit me or suit my body type. I will continue to go back for great clothes and great fashion advice!