Crustacean Boil and Grill

I used to get takeout a lot from this location when I worked on the west end. It's been a while since I've had this place and was craving seafood boil since the Midlothian location closed a few months ago. I was so excited to dig in because it smelled so good. I was so disappointed, it was super salty I couldn't even finish it, also the clams weren't cleaned properly and the crawfish and shrimp tasted like it's been sitting out for hours. I am praying I don't get food poisoning from the little amount I consumed.

When my cousin and I came, it was pretty busy. We were seated right away by a waitress, but I forgot her name. She had short brown hair and glasses. She asked if we wanted to sit on the high table or wherever. After we chose a spot and sat down, she gave us the menu and asked if we've been here before. I haven't, but my cousin has, so we didn't need explaining. We started off with onion rings. For our main course meal, we got the Preset Bucket and the House Bag, which was $20. It comes with 1/2 ounce crawfish, muscles, shrimp, and clams. All of them come with complimentary corn, sausage pork, and baby red potatoes. There's no substitution; you can take out, but you can't replace it. We got to pick our seasoning and I got the House Magic Dust; which is a combination of Rajun Cajun, lemon pepper, and garlic butter. After you pick your seasoning in the bag, you'll pick what kind of heat/spice level you want. I got the Entry (hot, but not too much) and my cousin got the Lava Flow (which you have to pay extra and sign a waiver). The waitress told us that the cook is new, so the food may come out slower. When she brought our water out, she kept checked on us and brought out hot, fresh, and crispy onion rings. They were perfect! She kept letting us know that the food is coming soon. We weren't mad because we understood, even though the food did take a long time to come out (it was busy after all). We finally got our food and she thanked us for waiting. In addition, she gave us extra Snow Crab Legs. We didn't get the corn, but that's okay because I'll take the Snow Crab Legs instead. I asked for gloves to eat with since this can get messy. She came out with 2 bags with buckets, one of them had all the sauce and the other for the shells. The seasoning inside the bag was flavored just right. My cousin asked for the hot seasoning/sauce on the side, so she can dip instead. I decided to try it and I was choking because it was super hot. It was extremely spicy for me, I had to chug my water. They weren't kidding that it was hot. The waitress kept checking on us and refilling our water. She made our experience much better than what it could have turned out to be. In the end, she said whatever we had left, we could take home. I would definitely come back again because the seafood and onion rings were amazing. The wait was longer than I'd like, but it was busy and there was only one cook (who was new), so what can you expect? I had a great time and thoroughly enjoyed the experience. Would recommend!

Enjoy the food (each time that I have visited); however - calling out of convenience for placing a takeout order, then being placed on hold for 45+ minutes....ridiculous. No reverence for customer patronage. Side: Overheard some of the worst professionalism ever. (Re: profanity and jokes about customers, etc.) Bad! Do better - or at least hang up the phone.

Crustacean used to be my favorite seafood boil place! When they were in the smaller building the boils were filled with loads of seafood, sausages, corn, potatoes and magic dust galore. Well, since they have expanded and moved to a bigger space they have decreased the amount of food and the seafood is no longer spilling on to the table. The bags are still big, but the size portions have lessened. I'm not sure if Market Price has risen, but for the price I would rather take the 40 minute drive to the ocean. I usually order down by the river, but during my visit it was more like down by the pond. The only perk was the sweet cornbread that taste like a cross between yellow cake and cornbread. The service was decent and the waitress was friendly. She couldn't help the portion size because she's not a cook, owner or manager. I understand that prices rise, but I think the food was better in the smaller building. Sometimes keeping it small and having people wait hours with their mouths watering is more beneficial than expanding and having people leave hungry and feeling robbed.

Ordered In The Lake which is half pound crawfish, 1/2 shrimp, 1/2 clams. I received a bag full of MUSSELS, a few clams, and literally 3 shrimp. The sauce was watery. Lacked flavor and I got it with House Magic Dust whichid a combo of all of the flavors so it tasted like a salty watery mess. Quality of food was terrible as well. Crawfish was MUSHY and shrimp was overcooked. Idk if they are cooked into the same pot or what but it was not good at all. Used to be such a cool place but it seems they've been going downhill for awhile.

I had heard about Crustacean Boil and Grill a few times and figured it was time to try. I met my family and everyone seems to have had a good enough time. The serving size and price is pretty decent considering the shellfish and crab legs involved. I think we were all surprised the side items like sausage, potatoes, and corn were as minimal as they were, and doubling up for an addition charge still only gets you an additional piece of each. I think this would be a very cost-effective way to serve your customers better. One of my family who had been here one time previously and recently said after eating they left still hungry on their first trip in. Food quality, flavor, and selection were all up to par. Our service was friendly and the restaurant was clean. We lucked out and were one of only a few tables in the whole place. I have a pillar of any business in any type of customer service industry which is to not let a detail in fine print or a small sign posted somewhere take the place of communicating with your customers and neither of those things should be used in place of customer service. Which brings me to not telling anyone at my table that tip is already included. Our tab was several hundred dollars in the end and we began to add another weighted tip on top of that, not noticing tip was already factored in. Fortunately we noticed after a minute or two. I can't find any possible excuse as to why you wouldn't tell your diners this in advance. To me it amounts to lying and stealing quite honestly in hopes that your customers won't notice and you might run the chance of receiving up to 40% tip just because they failed to notice the * at the bottom of the menu (which I assume was there, I actually never noticed). The must more reputable way to go would be to be up front with your table, serve them knowing your tip is already guaranteed and if anything, try to provide excellent service and inspire them to add something additional at the end of their meal as a reward well earned and deserved. This to me speaks to the character and culture of a business and leans into a way of doing business that keeps my from supporting you. To make a one-time quick buck at the cost of your reputation is something I can't decide for another person nor a business owner, but to me this comes at the cost of your reviews. I would have probably given 4 stars should things have gone differently. Honestly and my trust in the establishment is too important when your'e serving me and my family food.

I loved this place!! What a great surprise! Would have give 5 stars but the service was a little lacking. I think it was a new server. We split a boil w the 3 types of crab, shrimp, and mussels. It also had sausage potatoes and corn. There was more than enough $30 for all that seafood 2 was a steal!! We also ordered the corn bead. It was the best cake like moist corn bead I've had. I will definitely come back next time I'm in VA.

Stopped by here tonight (Thursday evening 7:20p.m.). My 1st visit here. Service was cool, I forgot the waitress name but she was attentive. I ordered the onion rings for an appetizer, they were a tad bit over cooked. For dinner I ordered the Coops Combo which is basically crab legs and shrimp. I specifically said I didn't want anything spicy. It was recommended I get the garlic and old bay sauce. It was slightly spicy, to the point i wish it wasn't. Spice, for me, Takes the taste away from whatever I'm eating so I was unable to enjoy it as much as I could have. The potatoes were too soft and the shrimp was a little over cook. I didn't eat all the shrimp. The sausage and crab legs were fine.The amount of food I got was worth the price of $30. Next, I visited the restroom to wash my hands. Decided to wait to get home to actually use the bathroom. #seephotosI gave 2 stars after the bathroom visit.Will I visit this establishment again....maybe, I have not decided yet, but definitely no rush.

Food and service was excellent. The seafood was fresh and well seasoned to your liking.

Really good boil, value, taste and service is excellent. No wait staff is super friendly, does not disappoint