Crumbl - Pembroke

This was my first time in a Crumbl store, although I've had their cookies many times. I've had several cookies from this particular location and they all have tasted delicious. When I went in the store recently to place and pick up a cookie order, the store was very clean. I wasn't sure what to order when I walked in and the kiosk that were there were not user friendly for me, especially not knowing what to get, so I waited in line. There were only two people in the store picking up orders (at two separate registers) when I walked in. The wait was a bit longer than I expected, about 5 minutes, but the person in front of me did have two large boxes of cookies he was picking up. When I got to the register the employee who assisted me was very helpful in explaining the different cookie options, and made it easy for me to make a selection. The overview is that the staff are helpful and the cookies are delicious but if you're in a rush, try factoring in wait time in line - especially if it's a busy time or around a holiday.

Crumble for my birthday for the win. Had to stop by and get my free dessert for my birthday ended up getting the churro cake, hands-down super yummy, nice and moist and great cinnamon flavor. One of the few things I didn't have cream cheese icing. I am not a fan of cream cheese icing so I was glad that this did not have it. Service was amazing no line no waiting and of course it was freshly baked. Would I go back most likely I would try them again

The staff was busy baking cookies when I walked in. It smelled delightful inside. It's something nostalgic about smelling baked goods... Mmmmmm. I got the carrot cake, which isn't a cookie, and it was really good. It's 2 layers with cream cheese frosting and nuts. It had carrots and some other stuff going on inside.I do love their cream cheese frosting!!! I wasn't thrilled with the other available flavors, but beggers can't be choosers!! I enjoyed my cake!!! I wish they'd get more cake options, that would be awesome!! Check them out!! If you haven't had a Crumbl cookie, what are u waiting for?? Lol. Go!!!! Also don't forget to sign up for rewards if you're a cookie head like me!! You get a free cookie on your birthday!!! Yay!!!

Customer service was on point as I was greeted with warm smiles as soon as I walked in.The self serve kiosks were easy to use and self explanatory.I was in and out in less than 15 minutes so service was fast. It is an open layout so you can see them decorating each cookie which was cool.Cookies themselves were pretty good. They didn't blow my mind but I really enjoyed trying the different flavors. The Boston Cream Pie and the Salted Caramel Cheesecake were my favorites.

Cookie masterpiece at its finest. We love Crumble as they uniquely change the menu every week. So it's always a surprise as to what you will get. You order at the kiosk and your cookie magician will call your order number to pick up the deliciousness. Never have waited long and always have had perfect cookies

Omg!!! You must know by now that Crumbl is the bomb.com of cookies.lol I don't know that it matters which Crumbl you go to as far as the cookies, but service is definitely important. I couldn't have asked for better or faster service. Great pick to celebrate my grandson's birthday. Thanks crumbl we love you

Brand new location! Today seemed like a good day for some cookies so on my way home, I stopped in for a treat. I ordered the mint chip, maple bacon, pink donut and brownie batter. Cookies are HUGE so definitely can be shared.When you get in on the side you can use the kiosk to order and pay or they can take take your order if you need any assistance. If you are giving the cookies to someone, it gives you the option to leave a message that is put on the box once your order is complete.The staff were friendly and welcoming. I was greeted on my way in and gave a friendly goodbye upon leaving.The cookies were delicious! The mint chip ice cream really tastes like it and the brownie batter is so gooey and sweet. Maple Bacon was also very yummy. It's hard to pick a favorite.

I just left this store. It was so hot in there. I get that there's ovens but there's no air circulation. I mentioned to the employees that this condition is unacceptable for everyone. Owners please get a fan in there!!! ASAP

Cute new Crumbl Cookies store in Virginia Beach. So far, so good! You can never go wrong with a cookie for breakfast!At almost $5 a cookie, they're pricey but worth it! This week's flavors are pink doughnut, maple bacon, mint chip ice cream, brownie batter plus their usual milk chocolate chip and pink sugar.The employees are friendly and all smiles this morning. Service is good and quick! I'll be back sooner than I need to be!

I was so excited to see they opened up a new location closer to me. I was in the area and decided to grab the free cookie deal and use my gift card from Christmas.They had 4 spots to order and pay. Two against the wall and two at the register. I ordered and almost immediately my order was ready. Staff was friendly and ready to help. The place looked clean and you can see them in the back working like an assembly line getting the cookies out quickly.These are by far my most favorite cookies!!! They aren't crunchy like how I prefer normal cookies. They aren't small snack sizes either. The cookies are huge, moist, and worth every penny.