Crumbl - Newport News

This crumbl is usually busy given the location. I've been a few times and the staff is always friendly. I went in for the Thanksgiving pies and they did not disappoint. They sold out of the cookies and cream and offered 2 smaller ones. All of the pies were delicious but the key lime was on point!

Ordered cheesecake on the app with points only to get there and no cheesecake is available.I was told my points would be refunded but they were not.I called to inquire about my points being returned and was told it was being handled at that moment. But as I write this review, my points have yet to be restored.

Bad service every time I go in. Recently got the beetlejuice cake ....it was smashed. Saw a girl working there. Making her own cookies while the store was packed. Cookies never are consistent. Usually undercooked or overcooked Reinforcing my belief that if you have to tip before your service, then you dont need a tip . Crumbl is good. This is just the worst location in Hampton Road area. Also gives you the choice for curbside, but there's no parking for curbside so they never brought it out and I had to go in. all Petty complaints but even still just go to the one at town Center in Hampton

Hours on door says open until midnight but doors locked at 10p and staff just staring at us mopping.. Laaaaame.

I am rating the product only. I would give it no stars if possible. These are the worst cookies I have ever had. They taste so bad; I can't even eat them. I'm throwing them out. What a rip off. I wouldn't make my worst enemy eat them.As far as customer service, there was none. No one acknowledged our presence. It was strictly ordering by machine.

If i could I would give them ZERO stars!! This location lacks any type of customerSkills!! I understand this is a franchise and I highly suggest corporate Keeos a better eyes on these franchises. Hires some people that actually freaking care about the customers walking through that door. No one greeted anybody nor acknowledged anybody.

The entire staff ignored me when I walked in. I stood there for almost 5 minutes waiting for assistance. They gave me the wrong order. I ordered 12 cookies. Usually I only get 6 so I didn't think two 6 packs was odd, however they usually show you the cookies. They didn't so I checked them when I got to the car. Wrong order. So I went back in. They were rude when I said I have the wrong order. They made my order and gave me the new box closed! I opened it to check and there were no toppings on the cookies. Never again will I go to Crumble. I am afraid to eat them now. 50$ down the drain!

Came here for the first time ever, never had crumble before and we walked in and everything except 2 cookies were sold out. I ordered the one that was left and once I paid for it they told me they didn't have it and didn't want to make me one. I still got one but was still very disappointed. I didn't catch the girls name but she was not very nice.

All the cookies I wanted were sold out and I had to drive 20 mins to the next location just to get what I wanted. That isn't good business.

the one in my area does what they feel they never fully complete the far as presentation.