Comfort Inn & Suites

I was informed to email this person because they are in charge of hotel by hotel staff who gave me the card [email protected] this is what I emailed this person 2 weeks ago with photos and still no response:Good Afternoon,I wanted to send an email in regards to my recent stay at your comfort suites facility. My account number for my stay was 932597602, room 511 and the dates were from 6/13/24 to 6/17/24. I first would like to address the staff. The staff was very friendly from the front desk to the staff working in the kitchen area. They showed excellent customer service and every morning greeted us with a hello and or good morning. Now on the other hand although housekeeping was via request only, they fell short of the mark as well as whomever is in charge of the hotel maintenance. The first day our microwave went out (keep in mind i was traveling with children) So i had to come down to the main lobby and go back and forth to heat up food until there was a replacement sent which was on the following day. There was also only one elevator in working condition so the wait time to go up and down to warm up food was quite a bit of a hassle. I reported the issue with the bathroom and floor that night to the front desk and he wrote it in a book and stated that someone would come and fix the problem. The shower head and tub faucet leaked water, the shower head was coming out of the wall and when the water was on it would run everywhere. I did notify the front desk again and they said that because it was written in the book there would be no need to write it again and the person who deals with that situation had already been notified. Needless to say no one ever came to fix the problem. When it came to house keeping, it looked like whoever stayed in that room had a party because there were wet stains on the floor as well as balloon tape on the walls. It was bad. I thought our room would've gotten changed but it didn't and we were not given any type of credit which was very disappointing. The kitchen area was also very sticky, literally everyday. People would walk on the floor and you could hear the sticky sound when everyone walked and it was quite annoying honestly. I asked one of the workers when was the last time that it had been mopped because that has been going on everyday of our stay he stated "every night" But if that were the case everyone wouldn't have been making noise from their shoes when walking on it. That entire kitchen area was very dirty even around the trash bins. Hot Tub was also out of service. As a person who is in the media field as a correspondent/Journalist I was very disappointed by the lack of cleanliness. But overall as i stated the staff was nice. I thought I'd bring this to your attention as I've discussed the good and the bad. Hopefully these issues will be addressed in hopes that someone can do random checks with staff and upkeep.Thank You,

Very poor service, rude front desk personnel. Rooms are not kept at all. We stayed for 10 days no towels removed at all. Had to find a housekeeper for toilet paper every other day. Had to call for more towels twice. The first room had a large mirror that fell on to my 88 year old mother and cut her foot. Swimming pool had large chunks of paint missing. Tile floors are very slippery once wet and algae growing near the steps into the pool. Biker gang showed up and blocked access to the main entrance. The entire entrance and lobby was full of pot smoke and the bikers didn't stop revving their engines until after 11:00 pm. Don't waste your money at this location. By the way two queen beds $175.00 per night through booking.com and no refunds for problem's we encountered.