Club Wyndham Kingsgate

Had a wonderful time! Check in was a breeze, everyone was welcoming had a smile and all willing to help. Even has flavored waters available as it was so hot outside. Our room was amazing! It was definitely a home away from home. Large living room, nice size kitchen, big bedrooms. They had a big arcade with plenty of games for kids to play. It did get busy at night. Three pools, an inside, outside, and adult. Had a chess set and checkers outside around the grounds. If you need anything it's a phone call away. It's a beautiful area to stay, really close to Busch gardens and plenty of restaurants to pick from. Food for thought and Freddy's were a great family choice with amazing food.

Checking in is similar to a hotel check in. The two staff members I had interactions with were super! When I got to my building, I was a bit concerned, based on the exterior. That quickly evaporated once I got inside and saw the unit! Everything was in good shape and most importantly the bed was comfortable. The unit has everything you would expect in the kitchen and bathroom.Took a walk around the activities area after settling in. Both the indoor and outdoor pools were nice. The fitness center was superior with a nice array of machines, as well as free weights. Off in one room was a sauna. Then there was the two game rooms that left me giddy! I was astonished that a game of pinball cost only 25 cents! So I had to take a moment to play one of them!The only thing that appeared to be in non-working condition was the hot tub, kind of a bummer!Can't speak as to why others expressed discontent with this place, but for my money, I couldn't be happier I chanced upon the Wyndham!

We had no idea this place was a time share. We got there and they immediately signed us up for a "90 minute" sales pitch, which last 2 hours and 15 minutes. I don't know how many times I could tell them they are out of their mind since we do not make financial decisions over a 2 plus hour sales pitch. Then I showed them photos of how disgusting the room was. They promised they would take care of it. They must have taken care of it for the next people that came in because they did not take care of it for us. In addition, we had to park so damn far away because they don't have enough parking or assigned parking.Oh, the sales pitch is for us to spend over six figures on points. They talk about the credit card points, but you only use those points to knock down what is basically HOA fees. The initial sales moron tried to sell us by saying he is a former NFL player. I know almost all college and NFL players and I never heard of this wannabe. Don't fall for their crap.Avoid this disgusting place.

We stayed a week and resort the only thing I don't like is the constant disturbance of going to one of their meetings when we are scheduled but everything was great bags of ice and coffee was provided, and anything else you need you can just call the front office. The pool was clean, and the game room was awesome. The kids had a great time.

BEWARE!! Once you check into the property you have to go to a different desk to get your room key. This is where the vultures are!! They will badger you incessantly to attend an "account review" if you are a timeshare owner. DO NOT BE FOOLED!! It is an attempt to get you to sign up for the Wyndham credit card AND buy a new timeshare. They offer a free week or $100 gift card, ask you for your credit card, and then charge you if you don't show up to their 60 minute session. BEWARE!! It last much longer than 60 minutes once they get ahold of you!! Their "owner consultants" ask lots of questions to get to know you. In reality, they use your answers against you later as they sum up what you can afford to buy. I was insulted about my age by one of the pushy, aggressive "consultants" and started to leave. The sales manager came running after me stating in a loud and aggressive voice that " I won't get my gift." I had to tell him to stop harassing me as he kept following me towards the door. He brought another manager to block my exit and she told me I hadn't stayed for 60 minutes and I wouldn't get my gift!! They didn't know I had refused to give my credit card to one of the vultures at check in, so I knew they would not be charging me for the free week they offered. I couldn't have cared less about the free week as it came with stipulations. I only wanted to learn about my account and review ways to offset my maintenance fees as they suggested. NOPE!! Still timeshare sales at the end of the day. Hope I saved you some time and money on your vacation by telling them "no"!! I sure won't fall for their scheme next time.Forgot to add that Club Wyndham will add their canned reply to my review. They normally apologize and do nothing at all for the guest. I'm sure they will add the same lame response to my review at some point.

The Timeshare has been updated recently in the room we stayed in. Two bedroom was large, clean, with full kitchen, walk in shower in master also washer/dryer, and ironing board. The pool is large with hot tub nearby and splash area for babies. They have put put, every entertainment you can think of for children of all ages. Weight room for adults and a area for bonfire, and Tennis courts. The only down I feel at the place was a musty odor in the foyer of our building.

Pushy timeshare reps. They will not give you your key at check in until you talk to one of them.Dirty bathroom with mold. The bathroom doors didn't close. Roaches in the kitchen as well as chipped paint and knicks on the wallBeat up washer. Cracked tiles in the kitchenObviously they gave us one of the oldest units on the property. Why would anyone want to buy a timeshare for this property?

when booking, we thought it was a hotel. when checking in they talked about a free gift, but didn't know it required a 90 minute meeting. my wife recalls something. when we showed up to get the "gift" and we found out that it was something about ownership or timeshares we said no. A key part of any sales process is qualifying the buyer: are they interested? Would they buy it? I've tried for weeks to get the $40.00 refunded to no avail. That forty dollars is going to cost thousands. We have preexisting reservations which we can't cancel but that will be our last stay at any Wyndham property.

My son and I were bitten severely by the bed bugs there. These vampires got us everywhere throughout our bodies including our faces and necks visible from the distance. Our vacation was ruined, our tickets to the Buch Garden and plans in Historical Williamsburg were sucked away, and we were itching, and frustrated with the incident. We left the hotel 2 days earlier. The concierge promised to check the room and make a refund. Instead, she charged my card for $194.44 + $20 on the day of our departure. This is insane. Stay away from Club Wyndham Kingsgate for Christmas in Bush Garden this year or their vampires under the bed will suck your blood for your $$$!!! Merry Christmas to Club Wyndham Kingsgate. Welcome all visitors to Club Wyndham Kingsgate who have fresh blood.

WORST check in experience ever! I'm a time share owner and been coming to this resort the first weekend of December for 25 years. It's now their practice to extort $40 at check in to insure that I attend a high pressure marketing meeting under the guise of "giving information ". I explained that I didn't have to pay $40 last year. I was then informed that it was $60 last year. I explained that I didn't pay it and didn't go. "Oh you paid it" They had put it on my card on file. I am more than furious.