Chilled Ponds

What I love about Chilled Ponds is that there are two rinks, so you can go ice skating almost any day or anytime. They have different times so that different types of skaters can get what they want from their time on the ice. If you go to the free skate, expect to see a lot of people who can't skate well. They are a bit erratic, cling to the sides, and aren't paying a lot of attention to anyone else. There are also a lot of kids with those big bumper thingys.Chilled Ponds has a restaurant on site, so you can get a drink or a bite to eat if you get hungry.The bathrooms have tiny stalls with wide gaps in the door where anyone can watch you doing your business. So, I'd say it needs an update. Still, it has a family friendly, welcoming vibe. It's a good place to go to try out ice skating.

Went to public skate on a Saturday. Long line to get skates. Once we got our skates on we got right on the ice. It went down hill from there. They have the plastic assist you can also rent. Looks like a plastic walker. The kids use them like bumper cars and try to run into people. I was trying to avoid all the crazy skating the whole time. I don't ever want to go back. I wish they had staff on the ice to make sure people where being safe. It was total chaos!!!

My first time ice skating ever! Very nice facility. It has two skating rinks, what looks like a recreational/games one and one for hockey practice. We didn't try their food but they had a lot of dining space inside and outside. Staff were very nice! Only draw back is that it was pretty pricey. They don't have any promotional nights such as family Wednesdays, half off Tuesdays or anything like that. They did do night lights skating or something like that where they turned off the lights and turn on colorful lights while skating. Pretty neat. I'd come back it was an overall good establishment with good opening hours.

Went for public skating on a Saturday and was disappointed with our experience. The place seemed like it was run by two teenagers- one at the front desk and one at the skate rental counter. They were not especially friendly or professional. They don't give you receipts for your credit card purchase (so I hope I was charged correctly) and there is no system in place from stopping anyone from just walking in and getting skates and going to the ice without paying. We needed to get a skating walker to help with skating and after waiting in line at the rental desk was told you had to pay $10 at the front desk and then come back and wait in line. Again, no system in place for them to know I actually paid for the skating walker. Anyone could have just said they paid. Once we were on the ice there was no staff in sight during the entire 3 hour skating session. I expected someone working there would be skating with us to regulate the teens who were smashing skating walkers into each other and skating recklessly. At one point someone spilled A LOT of coffee right at the entrance to the ice. I went to the front where those two teens were now sitting together and asked for someone to come mop it up and the help never came. The place is overall dirty and just mismanaged (or not managed at all). The only positive was the snack bar!!

I would give it less than one star if that were possible. The staff at the front desk is less than knowledgeable, if you can even find them. There have been multiple occasions that no one was at the desk. When we visited once, the girl at the desk couldn't put her phone down, or be bothered by us standing in line. When we finally got her attention, she was of zero help, and seemed as if we were a major disruption to her. The coordinators for league hockey are non responsive, with multiple attempts both via email and over the phone. It's a shame, really. They have a nice facility, but their staff is far less than satisfactory on many levels.Also, the pro shop has posted hours that they never operate by. Every time that we have gone, they were to have been open until 7 or 8 pm, and both times they were closed when we showed up at 5pm. If you want somewhere to get your skates sharpened, Play It Again Sports right in the same are offers a great sharpening service for the same price, also offering a rewards program.Overall, I'm beyond disappointed with this place, you would think that they would be held to higher standards as they are the practice location of the Norfolk Admirals, but I was sadly mistaken.

It's hard to give it more stars because it's missing some amenities. Chilled Ponds caters to a hockey crowd but has a small figure skating community. The food is great and they have an actual chef in the kitchen who's fantastic! There isn't a good off ice warm up area. The bathrooms are a very far walk from the rinks while the hockey locker rooms are near the ice. They offer walkers for beginners. The Zamboni doesn't do a great job of the edges of the rink and some ridges or untouched areas are left behind near the goal lines. The hockey lines are also faded. No wristbands or entry points necessary, just front desk and honor system in place for entering the rink. They could also use more benches for lacing up, most of them are against the hallway walls but there's a ton of open space in the middle. Hopefully they read this and see all the good and potential improvements to be made. Overall, great rink!

I have played pickup hockey, league hockey, sticks pucks, and open skating for several years at Chilled Ponds. My family went for open skating on Sunday afternoon. The ice was resurfaced prior to the skate but it was still a little choppy. The rink has rental skates. During Covid19 they require reservations online along with payment. It's easy and straightforward. The cost for open skating is $15 for the session. The rink didn't have that many skaters. The store and skate sharpening is not open on Sunday. Keep that in mind if you need skate sharpening. None of the vending machines worked but the bar restaurant was open. There are two rinks available. I don't like skating with a mask because it hampers breathing. Masks are required for open skating.

I love taking figure skating lessons here! Much better than the other rink I used to do lessons at. I go here 4 times a week and everyone is really nice and helpful. The coaches give great advice and they have great shops. The food is yummy, well atleast their fries are since that's all the food I have had there but great prices. I can't wait to try out their party packages for my birthday soon !

Had a great time. Only wish there had been some music to skate to. I think it was playing but not loud enough to hear it.

I just would like to say sure it's a fun place for kids but they need some attention to the restroom. It needs a broom and a mop!!! looks like neither have been used in months.