Chanello's Pizza

If you don't have a driver THEN REMOVE DELIVERY FROM YOUR WEBSITE!!!!Seriously, this is BEE ES (). I ordered pizza around 11:20PM (1st picture - email). Chanellos isn't my "go-to" pizza (really no pizza-delivery joint is, but I digress), but in the past, it takes about 30ish minutes from when I get the email to when the pizza is delivered. So I was surprised to see that the time was 12:10 or about 50 minutes (2nd picture - order confirmation). But it is what it is. I was drinking and wanted Chanellos and I wasn't worried about another 20 or so minutes. Around midnight, I check the order tracking and this was when I found out that the "delivery driver' was actually Doordash. I CANNOT STAND Doordash. I've NEVER had luck with them. They take hours to deliver sometimes, sometimes I don't even get my food, sometimes my food is cold and one time, I request a refund and got a $8 refund out of a $40 order that I NEVER RECEIVED.To be clear, have I been informed that the pizza was going to be delivered via Doordash, I would never ordered with Chanellos. Nothing on the website mentioned that (a) didn't have any drivers as scheduled or (b) was using Doordash as a third-party delivery service.The order went from 12:10 to 12:30 then to 12:30, then and the tracker said the driver was "waiting at the store for my order." (3rd picture - order tracker) THAT WAS A LIE!!! I had already called Chanellos at 12:20 (4th picture call record) and the order taker said my pizza had been ready for over 30 minutes (so it was ready prior to 11:50). I sent a message to the Doordash driver and I got an automated reply, so I'm pretty sure that's not the drivers real phone number (I redacted the number regardless). Then he sent some cryptic messages,but again it was a lie (5th/6th picture - Doordash texts). The driver wasn't at the location and Chanellos didn't mess up my order. The order delivery time continued to grow until it was 1AM (7th picture - order tracker: 1am). I tried to call the driver, but was again connected to automated bot or something (4th picture call record). At that point, I called Chanellos again (4th picture call record) and told asked them how we could resolve the issue. The person on the phone said Doordash is notorious for this; "claiming an order for pickup while having no available driver to deliver the pizza." They also told me they weren't sure they could cancel the order because the order was made on the website and they don't manage order made through the website. Essentially, my only option was to come get the pizza myself; but I was already a quarter of the way through a handle; so there was no way I could get it. So I had to wake up my wife at 1am to get us the pizza or just suck up a $50 loss. So I wake up my wife and explained her the situation and she was so nice to go get the pizza . While my wife was enroute to pick up the pizza, Chanello's cancelled the order (8th picture - order cancellation), but no refund was issued. Luckily, when my wife arrived they still gave her the pizza and most of the other items on the order (the forgot the extra sauces). Instead of a refund for an order that was made nearly 2 hours prio, of which I paid a delivery fee and too to the "driver" and that was missing items was offered a free cookie for my troubles. No seriously.... That was it; a lot free cookie.I understood that the real issue was caused by Doordash, but Chanellos failure to inform it's customers that they don't have a driver, that Doordash was the third-party delivery service provider and that Doordash didn't have any available drivers and/or that Doordash has a history of not actually delivering their pizza is why I'm giving Chanellos a one-star rating.

NEVER AGAIN!I gave up on this location a couple years ago. They are my delivery location. I only ordered Chanellos if I could pick it up somewhere else. This past week, I decided to order delivery. I ordered cheese breadsticks. With Door Dash doing deliveries, the driver didn't care that they forgot to pack the Dipping sauce. I called and the girl wanted to refund the $2 for the missing sauce. When I told her that was unacceptable, like getting a pizza with no sauce, she HUNG UP ON ME. They should close this location and redraw the delivery lines.It could have been a mental thing, but the quality of what we got was substandard also. It was definitely cut poorly.

My bestie and I was doing BigBack activities tonight and decided on Chanellos. We decided to do a walk-in and it was hands down one of the best experiences I've ever hadWyiatt and Tango were superb! The moment we walked in we were greeted with a smile and exceptional service. Wyatt's salesmanship, customer service, and recommendations were impressive and Tango did an AMAZING job on our order. Will definitely be coming back!

My bestie & I had completed my little shopping. We choose to order pizza. Our choice was Chanello's Pizza. A fantastic brownie and huge cheesy breadsticks made by Wyitt and Tango! Wyitt is fantastic employees, outstanding customer service, and excellent salesmen! Tango is the greatest customer service and makes the best pizza!

Very good food! Good quality,and fast delivery!! Will order again!! Cheese bread, and subs were excellent!

The Blizzard of '22 proved to be a pizza worthy dinner for me and my fiancee. Chanello's in Kemps River provided sustenance for the two of us and my friends without breaking bank with service and pizza creation of 10 minutes. It took us longer to put on clothes and drive there than making the pizza.Nonetheless, these wonderful folks made us a pepperoni salami pizza with such grace and beauty Would go again

So I decided to try this pizza place over my normal pizza place (Calz). The pizza was good, the toppings were also good. The only thing that was not up to par was their wings. The wings were mushy and under cooked a little and not really tasty at all. They honestly tasted like little Caesar's, or pizza hut wings.

Chanello's is cool when there isn't any other pizza place open. 3 am on weekends and pickup 1 topping for 10 dollars is dope. I feel like this location has declined in the past years though. The taste just isn't the same. Sometimes I'll drive to another location just cause I don't want to deal with if it's gonna be a decent pizza or if it will be burnt, way too much sauce in on area of the pizza or any random thing that shows there was barely any care put into it. P.s. gave them another shot asked for a well done pizza . The cheese and crust were burnt but the dough wasn't fully cooked... completely giving up on this location

Good pizza, teeny tiny wings. A 'large' pizza is just 14" the next size up is the 20" 'Big Boy' for $11 more but there's nothing in the middle. I would order more often if they had a 16 or 18. Seems a bit greedy on their part.

Chicken Supreme pizza is raw under cooked chicken and vegetables raw. The thin crust pizza was also undercooked the dough is mushy in the middle both pizzas barely edible.