Brady Outdoor Equipment

Place is a complete ripoff if u want to be bamboozled and triple charged for work that isn't done and lied to about labor hours spent this is your place.

This place is in the business of ripping people off. I took my mower here to have the deck replaced. I was originally quoted 214.00. After having my mower for two weeks I get a phone call saying it is ready for pick up. Well when I get there I am told 377.00. Then, when attempting to load it on my trailer I noticed a ton of oil leaking out, I was told that it would be corrected at no charge! Well guess what? Another 30 bucks tacked on the bill. Finally get my mower back home and off the trailer all it did was go in circles, yes it was funny however I cannot cut 2 acres of grass this way. I take it back the Brady to have them charge another 70 bucks!!! Oh to top it all off. The mower only cost 750 bucks! Stay away from this place!!!!

Quality of work there is depleted to nothing. 3 out of 4 times I have left my Z mower there it had to go back. Last summer I had to borrow a mower from them as my mower had to go back to them 3 times over one issue to get it right and I bought the mower from them. Dropped my mower off for summer service. Ran perfect when I cut the grass one time before but cables were getting old and didn't want to work. Bill was 468 dollars. When they dropped it back off I let it till about 3 pm then was going to move it. Spitting sputtering it would not even run right with the blades engauged. Went down to almost a idle. Scott promassed his boy was on the way to get it. At 6 pm we drove it to scotts house which is around the cornor because I travel with work. no one would come out and answer me. Canceled his check sent another check for the parts spoke to his wife she said Scott said the motor was old and tired needed to be replaced tried selling me a used mower they had. , took it to a boy that use to work there 100 dollars for a head gasket and valve adjustment mower works perfect. If Scott knew the motor was not right why did he bring it back to our home and charge us 468 dollars for quality work.??? Last trip to Brady Outdoor for us. .

The best lawn and garden shops around the area best service department andvpayby n other stores can't compete

They finally called on 12/11. I collected it the next day. It appeared to run fine at the store.Because I was clearly unhappy they did give me a deal on the second repair.

I purchased a very expensive self starting toro push mower from them. It never self started very well but as it did pull start quickly i didn't get around to taking it back immediately but I did take it back while it was still under warranty. Bradys they could not find anything wrong that would be covered under the warranty but supposedly did adjustments on it without my ok, even though they had my phone number and when i picked it up found a $57 bill i had to pay. I would think long and hard before purchasing anything with this business because not only is the warranty not honored, but they will do unauthorized work and charge you. Oh and it takes 7 - 10 days for them to do work on your equipment so don't think you will get it back quickly. i personally will deal with Lowes who understands customer service. I even dealt with the owner at Bradys so this lack of customer service starts at the top.