Ambassador Inn and Suites

The true Definition of hole in the wall. Do not book here. From the looks of it they need to hire a new maid because whoever they have sucks and needs to be fired. The whole room is dirty. Like how are you comfortable renting out to people like this. There are crumbs of food on the floor. The shower is dirty along with the curtains. And I guess they thought since it's a nightstand by the wall they didn't have to clean. Well sorry Miss maid o mister maid but you must clean everything tighten up. I will never come back to to this place and I will be contacting corporate because this is ridiculous. RUN RUN AS FAST AS YOU CAN AWAY FROM QUALITY INN

Wow! Where do I begin? I get to the hotel and the only person at the front desk is having a conversation about getting his wife a ride to the beauty salon instead of dealing with his customer. The first thing that I notice was that the lobby was completely empty. I get up to my room and it smells like a musty gym closet. I had to go and buy some glade candles from Target to make the smell go away. I ordered a non-smoking room, but apparently, it really doesn't matter what you reserve, as they will only give you what's available. My second night here was better than the first, but that was after I had to buy some Glade candles and incense to get rid of the musty smell in my room. I came back to my room to see that no one had come in to clean up or make up the beds. I called the front desk and about 30 minutes later, the same person who picked up the phone was up here to clean up my room. After speaking to her for a minute, she gave me the real deal as to what was going on with this hotel:1 - it's under new management. Clearly they have no idea what they are doing. There was this guy at the front desk who appeared to be from India. He had absolutely no customer service skills. 2 - the staff that's here are not held accountable for what needs to get done, which leads back to an inexperienced management staff. I actually felt sorry for her afterwards because she's a good person trying her best within a deplorable working environment. My last debacle was with trying to get an iron. With this review being long enough, all I will say is that it shouldn't have taken me close to two hours to get a working iron. This review is my review after three nights here, but this shouldn't be the norm for ANY hotel.

Montie the owner is unprofessional and rude he called me an asshole after trying to report him for his poor phone etiquette I received prior to arriving to the hotel and that if I didn't like his attitude I could cancel my reservation. He's extremely understaffed it took an hr to get fresh towels after the ones they brought where stained. Our room didn't get cleaned until the next day because of understaffing. The only helpful staff member was beneji awesome customer service. I would not recommend this hotel to anyone

This place was nasty. I went through three rooms at this hotel. The 1st room had an stopped up sink & broken beds. Both of the beds flopped over immediately upon sitting on them almost throwing me to the floor. The 2nd room smelled indescribable,the floor,bed & tub looked very dirty,the heat & cable wasn't functioning & the last room looked like an crime sene.The floor had what appeared to be blood splatter all over it. Looked as if someone poured blood in a pile in some places and splattered it in others. The carpeting was an dirty dark green & you could see the old dried up blood as if they didn't professionally get that room cleaned up after what had be an homicide--there is no way someone lived after losing that much blood. That room looked like a few people was slaughtered all over it. Never again will I attempt to stay at this hotel. It was nasty!!!! There was a man yelling,someone tired to walk into our room and when you call or go to the front desk the owner is sleeping. This place has gone down tremendously. I stayed at this place a few years back and it was an decent place to stay--but not now. I didn't even feel safe the short time I was there. No wonder there was an no refund sign posted to be seen as you walk to the window. The owner was really nice but clearly just can't operate that hotel to decent standards. I would have given an -1 star if i could.

Elevator, heating system, refrigerator and room phone were inoperable. Front desk personnel were not helpful. It is clearly a mismanaged, dysfunctional motel. Cleaning standards are low. Would never stay there again, nor would I recommend. If I had to pick a single adjective to describe the Quality Inn at Hampton, it would be "disgraceful". Notice that the Manager's response to the wide array of negative reviews is identical. Clearly, he has no intention of correcting the abundant deficiencies.Rich R.

The pictures don't actually show what the rooms look like. The room I stayed in had blood droplets on the wall and floor in the bathroom area. Also, they don't offer double rooms for handicap. My room was on the 3rd floor and my handicap wife had problems getting up and downstairs.

This my own fault that I didn't pay enough attention to the rating...I was told they had 4 stars (as said by GETAROOM.COM) when looking now (3 days after reservation) it only has 2. My question is how did they only get 2 stars when it shouldn't have even registered 1/2 star. I feared for my life I went through 4 rooms before settling for the last one...1) room one had stink bugs on the wall at the head of the bed, and bed linen had a red stain on the covers; the door latch to secure it was visibly torn off2) 2nd room reeked of cigarette smoke (my suite-mate is allergic & started having a reaction)3) 3rd room smelled of MOLD and looked like it had been closed up for a while (I am allergic to mold so I instantly knew the smell)4) 4th room (final room) had a) no shower curtain b) no trash can c) no microwave (no 3rd floor rooms had them) d) no fridge (no 3rd floor rooms had them) e) came with only 1/4 roll of toilet tissue f) no smoke alarm (it was taken off the wall - - visibly removed) We slept on top of the covers FULLY clothed given the deplorable conditions, and left as soon as the sun came up. I went to the management multiple times, and the fourth room was at least allow us lodging for a few hours until sunlight (we were told by other guests who were checking in that all rooms in the area were booked - - so we were forced to stay in these LESS THAN SUB-STANDARD CONDITIONS!! - - WITHOUT A SMOKE DETECTOR) To add insult to injury, I asked about the rooms I could see on the interior (my room was street accessible), and was told those were for staff only. I found this absurd given "staff" are not paying customers. What in the world kind of logic is this!?! Someone needs to go over there and SHUT them down for the safety of the public. The manager wanted me to take my money back, and considering the city was booked (with the track conference) we had no other choice but to tuff the night out...it was absolute torture!! It would be most advantageous to have fire marshals (which I have contacted) vist the below company for the safety of our citizens. Ambassador Inn and Suites2138 W Mercury BlvdHampton, VA 23666room 316 (with NO smoke detector) Signed,Disgusted & tired(I also itched the ENTIRE night - - so I am not sure there weren't bed bugs or something because I now have evidence of bite marks on my arms...UGH!! - - NEVER AGAIN!!)