AFG Clothing

I purchased a 45 YETI cooler from AFG Clothing. The older gentlemen who I purchased it from, spoke of how he used to be in the USCG and was an electrician on the older model of the same helicopter that I am now a mechanic on. It was easy for him to talk career talk while I was spending $349.99 on a YETI. I also bought a YETI ball cap and two cozies. I spent a total $405. I used the cooler once, at night, cold beer and ice. Within an hour the ice was half melted. Walmart coolers were better than this YETI. I came back w my vague receipt that says "Sorry no cash refunds". No problem, just wanted to exchange it and upgrade and pay more. The older woman said she would make a "phone call" about exchanging. She did not call anyone, looked like she was texting. Said no because I used the cooler. This company is NOT a good representative of the infamous YETI company. I called YETI and they asked me to exchange the cooler with the store I bought it from, but AFG Clothing will not. I live in Kodiak AK and have to pay for shipping to exchange this defective cooler. AFG has a lot to sell and are nice when you're buying from them but do not represent their customers with issues.