The Real Estate Team of OKC - Keller Williams Realty Elite

This is not a business entity! they are more of a cult.. was going to be an agent here, I came in early! and only took me 10 mins talking with someone.. I asked to send me the ICU contract as I want to review them first before deciding if I want to partner with them.. few days later, I still have not receive it . Thank god though, as I prob would just get crumbs from the top department. They do not care about everyone else's goal but themselves. I was already overwhelmed with classes they were talking about price was $450 LOL... I can get them free included in other brokerage. bottom line isthey are not a good entity to work with. There's plenty of great local brokerage out there, that had been more easier and concerns with their client and their agents.

If I could give negative stars I would. The unit I was living in had things constantly breaking in a new home and I could never get a hold of them. The door lock broke inside the lock and they told me to use WD40 before they would sent someone out because I "probably am just unlocking the door wrong". Roofers came at 6 am, rental company gave no warning at all. Then proceeded to say they didn't remember what date they were coming. Roofers blocked me in my garage where I had no way of leaving my home. I asked the workers if they could move so I could get my car out, it wasn't until he called me an ungrateful b**** I had to call the police to get involved. My water was completely contaminated, leaving black residue on my dishes, the water smelled and was thick and white. They told me nothing they could do about it even though the water was making me and my dogs extremely sick I was sent to the ER. They're extremely rude and disrespectful. I will never live in one of their rentals again.

Do NOT do business with Octavia Castillo of Keller Williams Realty and The Real Estate Team of OKC. She does not adhere to contractual obligations, and she does not pay money owed to property owners. She rented out our property for us for almost 2 years. But she allowed the renters to vacate 3 months early without collecting additional rent from them, despite it being a violation of the contract. She never attempted to reimburse us the additional rent income that we were contractually owed. Furthermore, the renters actually vacated later than they said they would, and she would not even collect rent from them for that extra time they were occupying the property, nor would she reimburse us for the additional occupied time period. Furthermore, the renters incurred over $1500 worth of damages on the property, and she kept the $1500 security deposit for herself rather than giving it to us the owners to repair the damages. All considered, we are owed over $4000 due to contractual obligations through rent income and damages, but Octavia Castillo has clearly expressed that she intends to pay us none of it, even threatening to countersue us. If you absolutely must do business with Keller Williams or The Real Estate Team of OKC, just make sure you ask for any agent to work with other than Octavia Castillo.

RENTERS BEWARE !!If it were possible to give negative star reviews, this group would qualify. From day one, after moving in, there were major issues that included safety concerns like doors that would not shut properly and could not be locked. No electricity run to major appliances. Windows that had been improperly installed and would not open. A porch support pole that literally swung to and fro if barely touched. This is an older house that an investor "converted" to a duplex in 3 months time, doing mostly cosmetic repairs. Apparently, this management team has no qualms representing property that would fail to pass building code inspections or to assure tenants of being diligent about anything but rent collection. In my case, there's been no problem for them of receiving rent in a timely manner. Despite the fact that they had a month and a half to make sure everything was in good working order from the day we signed a lease, they never offered to even do a walk-through upon move-in. After I moved in and reported the long list of needed repairs, it took another 6+ weeks to get things repaired. That only occurred then because I hired an attorney!! Once again, I have a safety issue that needs immediate repair. The door, improperly installed in the first place, has shifted due to foundation problems and will not shut or lock. Once again, this group is dragging their feet, wanting more pictures, trying to put the burden on the tenant. I hope anyone that considers leasing with this group reads this review before they sign anything. They have absolutely ZERO concern for tenants safety. My current lease is through mid-July.

Poor quality service on every single repair the house I've been in a total of 3 weeks has flooded. Multiple repairs refrigerator sounds like a lawnmower, back door isn't secure basically this isn't anything anyone should have to deal with only to be told we can't do anything at this time we'll be in touch. Save your family the headache and inconvenience look for a home that's actually livable. Slumlord for sure!