Shangri-La Resort

We stopped here for golf on our way to Austin and had a great time! The golf courses are in great shape and certainly challenging. The area is quite pretty and the lake views are peaceful. Granted we were visiting in October during the pandemic (although I'm not sure Oklahoma knows there is a pandemic ), so we weren't able to use the properties quite as freely as we would have in other times. The pool area was absolutely beautiful (and I'm not even a pool person)! They had a good sized outdoor hot tub, quite a few poolside cabanas, outdoor bars, a kiddie pool area and more. They also have an indoor pool and fitness area. The room was very comfortable and well furnished. I loved the bath and body works lotion in the bathroom.

The entire resort has so much to offer to those that are willing to spend some extra money. Incredible family fun.Would make it 5 Star if management personnel could figure out a way to allow those that are less fortunate an opportunity to enjoy what the resort has to offer.

It would have been a solid five stars but then Friday night arrived and with it lots of guests. Guest are good but noisy obnoxious guests at 2AM is not. The hotel walls must not be insulated very well. We could hear multiple tv's after 1AM, people talking, kids (we assume) running up and down the halls. All well after 1 AM.The worst though was a couple having sex, the woman was very vocal and might I add they had a lot of endurance too! At 2:30 in the morning my wife called to complain. We're happy they seem to be having a really great time but frankly we did not need to be so much a part of it. We don't swing that way! Pun intended. Ok the good stuff; amazingly nice staff everywhere! Everyone was friendly and greeted us with big smiles, hello's and friendly service. I mean everyone from ground staff to wait staff everyone was ready to serve or just being helpful. The pool area is top notch and would compete with any resort. There is a kids water play ground too. Bar service evil it's ISR was prompt and properly frequent. Our room was great despite the aforementioned, bed was comfortable and all the little details in order. Our room had a walk out balcony which we really appreciated and used throughout our stay. There are several restaurants on the property but make a reservation at the Summit, spend a little too much cause it's worth it. Immaculate service, wonderful top flight foods, ridiculously good deserts!Pull your boat up to the curtesy slips and enjoy a meal or pick up supplies at the ship store. There are 27 holes of championship golfing with more to come, a full service gym, spa, sauna, and the typical ball rooms and meeting rooms. Really this would be five stars if not for all the noise and I can't fault the staff or service, perhaps the building contractor? Sadly then, they really deserve five stars, we are already planning a return visit and plans to rent a boat. PS we would have rented a boat but the weather was not great on this trip and really you come to a place like this for four things; boating, fishing, golf, and pampering afterwards.

I frequent Shangri-La as much as possible and all of the things you can do there are really great. From great dining, a beautiful golf course, an awesome family fun center, and an exceptional marina, I would recommend it for anyone looking to get away, hot the links, have fun or just go out to eat someplace nice. The staff that I have encountered are always exceptionally friendly and helpful and make you feel welcome and at home.

Only four stars because we did not stay here or play golf but the grounds and the resort looked amazing. We only stopped in for something to eat at Doc's but we ended up wandering the grounds. The drive in through the golf course is fantastic and they have landscaped the greens with water features, plantings and hardscapes. The hotel lobby is amazing. It had been ages since we had stopped in (obviously because they have not been open that long and the old multi-storied hotel is no longer). It is a definite improvement. The pool area was very chic and there was a mini-water park area for kids. We are definitely planning a stay here at some point.

We came but only for a day. The place is beyond beautiful and so much to do but they need to come up with a better health plan for those employees not vaccinated. Hands all up on your straws and food. Touching money and then food and drinks! Crazy! No masks. Etc etc. Many and most places are following the CDC guidelines that require all non-vaccinated employees to wear a mask. However, they are not here and was told they don't even check employees and ask for them to just not come in if their sick. Not cool in my book with I have a kiddo with a very compromised immune system.

Well today we check into the beautiful Shangri-La resort! I want to give this place a 5 star for how nice the resort is as a whole but a 3 Star for some things service wise and room wise that we experienced. This place as a resort is beautiful! It has a gorgeous resort pool with lake views and the restaurant onsite is good food but not the best service. The waitress took our food order, brought it out and then came back one more time when someone else checked us out to pay. We never had 1 refill. There is another bar/girl onsite that we asked about and had to walk down a hill to get to when only to find out it was closed for the season. We asked two staff members about it and neither bothered to tell us. Lastly and most importantly- when I called to book I told them I was coming in for the first time to celebrate my husband's birthday. I wanted a king suite with water view. Well there is water in the pic but our view on the 2nd floor was of trash cans, boxes and workers (see pics) . Might I add you must keep your window shades/curtains closed because they can see right in your room with it being so close to the ground level. Needless to say not only did I not have a lake view but I couldn't even get sunlight in my room. $700 for 3 nights and my husband's birthday and I requested view, I would think Shangri-La could do much better than what we got. My husband is happy because he likes the hotel, he's just not fond of the room. I hate that because I wanted the whole experience to be great!

My fiancé and I stayed here for a few nights as we were passing through the area. We were looking for a nice hotel that wasn't a part of a chain like The Hilton and others. We have been having really bad luck with chain hotels and wanted to stay somewhere and relax somewhere without things turning sour. I found this resort on google and loved how nice it looked and that it wasn't a chain. When we arrived we were shocked by how beautiful everything was. It looked like a scene out of a movie. While we were guests, the staff was very nice and respectful. The only complaint I have about while we were there was that there was no microwave in the room. The hotel has 1 restaurant on site and there's 3 others on the resort property and they make it very clear that they expect you to eat there and spend more money. We checked out on 3/9 and headed to continue our way home. About 30-45 minutes into our drive, I checked and saw that I had missed a phone call from the hotel. The voicemail they left stated that we had accidentally left a bag of ours behind and to call back with what we wanted them to do with the bag. I called back and spoke with Daniel at the front desk. He informed me that the front desk would hold onto our belongings for us to come back later that day to get them. He also informed me that the hotel had charged my card on file $487.00 in damages without my permission to do so. That is on top of the $511.83 for the stay and $100 deposit meant for incidentals. In total, this place charged $1,019.43 to my card. When I had asked what damages, Daniel informed me of some outlandish stuff that we would never do. According to him, with just his word not any evidence of this we were charged $487 for - Stolen Duvet/comforter - towels stained with hair color- hair coloring all over bathroom- bathroom and room "damaged beyond repair"- bathroom may "need tile ripped up and replaced"- room deemed "unable to rent out"First of all we have our own bedding set that we bring to hotels with us because we are germaphobes so we never even used their bedding. Plus our bedding is grey and theirs is white. And then the duvet they are accusing us of taking is so large and heavy it wouldn't be able to fit into our luggage if we wanted to take it, we used a luggage dolly and the duvet would be visible on the multiple cameras they have installed. Secondly, yes there was hair color on the hotel towels but it can be removed from white towels if you put bleach in the washing machine when you launder them. We wiped down the entire room and left it almost immaculate, the hair dye comes up easily with a bleach solution and rag or a Mr. Clean Magic Eraser. Both of us have colored our hair many times and never had a problem removing dye that has accidentally landed on any surface. With this information that I just pointed out, I'm actually curious to find out what cleaning products they use to get the rooms clean for the next guests. Clearly it isn't bleach. I am very upset and livid at the fact that they accused us of theft with no evidence whatsoever. I am disputing the charge with my bank and absolutely never coming back to this place. Have called to speak to the hotel manager multiple times receiving nothing, not even a call back, from him.

It's the golf I don't recommend, the resort is fine. Trip planned months in advance. Four person/3 day golf trip was disappointing. We didn't get to play one of the 3 courses due to a schedule change around a college tournament (20 teams!). Management maybe think to shutdown the course in this case. Could not warm up on the practice range either. Head pro did NOT return my numerous calls or emails. Can you say poor customer service!

The housekeeping staff and conference staff were great however the staff at the Front Desk, Anchor and at Docs treated us like we were an inconvenience because we were not members. Definitely do not recommend having your conference there unless you are a member of the resort.