RV Outlet Center of Tulsa

Called & set appointment for Jan 5, 2022. After seeing a previous review, we confirmed RV was there. Met Jacob & Alec. We examined the unit and made an offer. Now! they said, before the deal, they would caulk and clean the roof. Check the water heater anode ( they go south fast) make sure everything works as from mfg. ( no bypass wiring cheap trick) Still hesitant because of some review info, but no pressure, except to make the deal happen. We had driven from TX. We told them what we wanted included in the deal. Jessie in finance talked to Dave D. And included those things we asked . We signed the purchase agreement, went back home. I called them several times w my concerns. I got a call back & Text message from Dave & Jesse. Alec returned calls n texts. Make sure this is done, that is good, show me! Pics from Erica at service center. Morgan at service center gave me her cell number. Jesse did Overnight docs. Some changes made, and resent. two weeks later We overnighted in Tulsa, 10:00am did our PDI walkthrough w Will and his new help. Changed out a lock that didnt have a key. Didn't push us through the PDI, took our time to do it right. met Erica, showed me docs where items were completed. I checked roof caulk, n everything we were told would happen. IT WAS DONE. The "person who can write checks not there" ( ref another review) Kandie F, always answered our calls (we were getting docs to take to Texas tax office). No she is not the check writer. She is the "GETER DONE" trouble shooter in my book. (Tx wants an RV inspection before registration the problem) I question why some reviews were so neg. I find out there is another dealer on Admiral about 5 mi. Away, with about the same consistent neg. reviews. The theme from the top down at RV center of Tulsa, seems consistent. Could there be a confusion because of similar names? I've not scrutinized a car dealer as much as I have this RV dealer. They didn't tell me something I wanted to hear, they didn't tell me something and didn't do it. They didn't evade any questions or concerns. We are satisfied with our purchase and everyone involved. As a used unit expect some things to pop up.

Broken window, dirty with rat poop everywhere, A/C malfunction after 1st use, bad black water tank sensor, 2 inch hole in the front of the rv, just the issues I've had in the first week of having the RV from this place. It's definitely not the place for your first RV. Going to a Mayor RV retailer seems the better option if you want a fully functional RV. If you're an experienced RVer and willing to work on the RV to get it to be perfect, then go ahead. When you come in, of course everyone is nice and they are "on your side". The service people will be super friendly, tell you to call whenever, for whatever reason. Once you sign, pay, and drive out, they will never get back to you. When I came to see the RV, I was told it would be fully functional and clean thoroughly, and anything that wasn't working would be replaced. I trusted their word and was just happy to have an RV, but once I set up the RV, I tried to Open one of the windows and it wasn't working, the seal was broken and rolled in, getting the window jammed. My first day off from work, I tried to freshen up the rv with some cold air, just to have the AC stop working just 10 minutes into it being on.I messaged and called them several times. Through messages, they will pass the message to the manager. On the call, I was left on hold for 25 minutes just for them to hang up and never answer again. If you want to leave a voice mail... good luck. The answering machine is full because Erika, I guess, never gets back to the customers

I can't give them less then a 1 star rating or I would. Do not trust these people. They have been caught in several lies. They are all about the grand customer service until they get their money. Then they will lie and cheat to get rid of you as fast as they can. They are the epitome of buyer beware. They claim to be the exact opposite, more like a friendly, honest, family owned, Christian rv dealership. They claim that is hard to find places as good as they are. Everything about those claims is false.

I had a wonderful experience at Tulsa RV Outlet Center and am very pleased with my travel trailer! We went there to look at a used too-good-to-be-true TT they advertised on Facebook, but Sam, our salesman, was upfront and honest about why it was so cheap, and we decided to look at some new ones. Even though we had previously decided not to pursue buying our first TT, we ended up purchasing a new one right there on the spot! They made the process so simple and easy. However, the day came to pick it up and I was excited and nervous all at once, since I've never pulled this big of a trailer! Unfortunately, the trailer we went to pick up had several issues that concerned and/or disappointed us during the walk-through they offer (which, by the way, is AWESOME and a primary reason I recommend buying from a lot instead of an individual; they teach how to do EVERYTHING). We eventually declined the pickup and asked for a refund. They offered to refund without hesitation (which impressed me). However, I had already decided I wanted a trailer, so I researched online and found out the #1 travel trailer the previous year, then told them if they could get me that one, I'd be happy. They happened to have a brand new one on the service lot that they had just received. We loved it but my truck wasn't big enough to pull it. Long story short, I bought a new pickup to pull our new RV while they prepared it. Pickup was smooth and we love the trailer! They gave us a great price on it and, for our troubles, threw in TVs and a new stabilizer system. We opted not to pay them to install cameras since I read online it was easy to do, but was unable to do it since the trailer was supposed to be prepped but wasn't. Will (service tech) actually came to our home to install it for us and didn't even charge us! Service after the sale like that seals the deal: this is where you need to buy your next RV! Morgan will take great care of you for any service issues and Ernie did a great job teaching us newbies how to be campers, even giving advice beyond just delivering the trailer. Alec was also quite helpful in finding the new RV we eventually purchased. This place is great!

STAY AWAY!Very shady business practices. Nothing listed on the website was available when we went to look. The prices that were quoted to us by the sales person for the models that were on site were several thousand dollars more then the advertised prices listed on the website. The scam continues into the business office, where they try to add thousands of dollars in extras into the sales contract.

Awful, they sold me a lemon in December 2020. I've had to have every major appliance replaced. I was sold on a "bumper to bumper" extended warranty that was a complete lie. I've had to pay for a lot of repairs out of pocket. They are dishonest and run a very shady operation. They installed my hitch/sway bars upside down, which beat up my truck. When speaking on the phone and in person they lie about who they are. I will never use them again. I had a much longer review to post, but there is a word limit.

Just to sum it up: Do not waste your time with this dealer.We just signed the paperwork yesterday and had a delivery setup and everything and told there was "no buyer remorse"... IOW, we could not renege on the loan as the paperwork was signed, we accepted that. They just called us and said we needed to put more money down. After talking with the bank that approved the loan (with only the increased down), they informed us that they had many customers say this place was shady, I liked her, but not this dealership... BUYER BEWARE!

I have owned many rv's in my life. This company is the worst I have ever dealt with. I dropped my $100,000 rv off for possible floor damage. We were told 8 weeks. 21 weeks later we called and were told it still hadn't been touched. We spoke to them about the timeframe. Next day I had a call and said it would be completed end of week. They told us no floor damage. Warranty wouldn't cover the stain from water leak. Erika also told us she fixed a panel that had been ordered. We picked up the rv. When we arrived the panel we were told was fixed was not. They had no paperwork for any work they had done. They also don't even have their own shop with technicians. They hire Harper's mobile rv to do the work. Erika preceded to blame them because she only reports what's said to be done on the work order. They didn't open any warranty claims for the floor damage. They did open a warranty claim and replaced the heating element in water heater. Great! That's not what we brought it for. Moral of the story is RUN from this company. They are the worst in the country.

Bought a used 2014 camper looked very nice was told no leaks. There was no soft spots and everything looked good. Picked it up Friday morning by Friday night it was leaking from the slide out and the ceiling. I called 9 times and had my family call before someone finally called back. They said that it wasn't level that's why it was leaking. They said a tech would call me back it's been 4 days and still nothing. Sealed the leak on my own since they won't. Now I've found a leak under my sink and had a broken window. Don't buy from them.

SCAM SCAM SCAM!! Tulsa rv outlet assured me that my hot water was replaced at the time of pick up. I hauled my rv over 1000 miles from Oklahoma to California, once I finally turned the water heater on I realized they had taken my money and failed to do any repairs to my rv. This place is a scam. The service manager Morgan refused to abide by my warranty I purchased on the rv. She refused to send me a new replacement as I requested at the time of drop off. I have been having an ongoing issue with them for 4 years. They take your money keep your rv for over a month and fail to make necessary repairs. I attempted to reach the owner to no avail countless times they never reached out or responded.