Rude and Unreliable Appliances

Needed a fridge but wasn't planning on buying a new one at this time, so I bought a used one from J&J last night on the website. Called the store on Garnett this morning to schedule delivery and spoke to Donya or Tonya or Sonya, who identified herself as the manager. She had a very rude tone, placed me on hold without telling me, left me on hold for a very long time, made me repeat myself several times, and hung up on me. I called back and she told me she hung up on me because she was with a customer. I then called the store on Pine and was placed on hold and the manager never came to the phone. Only shop here if you like poor service.

Bought a washer from this place that didn't work.The warranty they offer is useless!They sent me a rusty used part that wasn't even the correct part for my machine.I had to buy the correct part online.When I sent the wrong part back to JAndJ Appliances along with the receipt for the correct part they never reimbursed me for it.My advice is shop somewhere else and don't waste your money on J and J appliances.

Terrible service!! Rude employee!The lady at the 21st location was absolutely rude to me. I went to pick up a part and I told her then the belt looked awful small and i didn't think it was right. She said that's the larger one like we talked about so it's right(very rudely). I said okay bought the part, came home, it's not right. I call back trying to figure out if maybe they have the part we do need and I come back and swap them out. She literally HANGS UP ON ME, before I can even finish what I saying. Take your money else where that is willing to even speak to their customers.

I bought a set of washer and dryers at this store in March of 12. The ran their test cycle after installing it. I put a load in the washer and went to dinner, came back and hour later to my apartment FLOODED. They failed to place a clamp on a hose correctly. Since then in two month, the motor went out of the washer, the dryer thermostat went out. Now it's sunday evening and the heating part to the dryer is not working yet again. That is 4 break downs to these two machines in less than two months.As a result they have replaced the set with a different one and extended the two months warrantee.6/10/12: On 6/7/12 the service people were out yet once again on the new replacement dryer. It stopped drying. They fixed it. Now on 6/9/12 the washer in mid cycle just stopped. Now I understand appliances have problems. They can break even if new. I also know MOST appliances have very few issues and last for YEARS with no issues. So here I am today. Six breakdowns. I'm out 12-15 hours waiting for them at my place to come replace or repair their machines. Two different sets of machines have had multiple problems while under their warrantee.At this point they will repair the machine and that is it. Even if repaired by them I highly doubt the repair will last. They REFUSE to refund my money.I'm cutting my loses. Looking into small claims court. If nothing else I'm loading up the washer, placing numerous signs on it, taking it to their main store some Saturday when they are busy and dropping it off on their door step. I have NO confidence in this firm, their products or repairs.

We have used this company for many years for appliances for our own home as well as rental units that we own. They always have the best prices, and provide good service and equipment. We appreciate them and recommend them to everyone.

Had a microwave oven that was out and while it would cost money to repair, it was worth having to buy something new and get it put in kitchen like the other one. The J&J assistant I got was very friendly, thorough, and kind! A great experience. I would recommend their service.

Warranty work was scheduled by a 3rd party and J&J refused to come to scheduled time calling 2 hours into appointment slot to say it would be days later to reschedule. Then suggested we have a different company do the work. Done! Would not ever go to J&J with that attitude though. Employee said they were at the 1520 and pine location, but still the same company.

I recently purchased my refrigerator, washer and dryer from J and J appliances and was very impressed with their customer service and the warranty they give with each appliance. The delivery man even did a wonderful job setting up everything. Someone referred me to J and J and I just want to recommend it to others.