Patriot Buick GMC

I don't usually write reviews, but I feel compelled to share my experience as I do not recommend purchasing from these dealerships. There are many others out there who respect their customers' time and money.I purchased a used 2023 Escalade V-Series for $150k. I found the vehicle on CarGurus and contacted the dealership. The salesperson asked if I had a trade-in, and after providing that information, I was told the price listed online only applied if I traded a vehicle and used their financing. Although the price was as marked, they wouldn't proceed without those conditions.Initially, they lowballed my trade-in offer, but we negotiated, and they finally accepted. I live in Austin, TX, and the dealership is in Bartlesville, OK, so I requested to complete the transaction virtually. They initially wanted to charge $2,500 for shipping, even though their CarGurus ad stated $399, which they eventually honored.I was then referred to Alex, the financial director. He said they needed a notary to come to my house for in-person signatures due to previous fraud cases. However, he asked me to sign digital contracts instead because it was the end of the month, and they needed to meet quotas. Understanding the urgency as a business owner myself, I agreed, but I asked for the vehicle to be shipped promptly so I could receive it once the paperwork was complete.The notary appointment took five days to schedule, despite my repeated calls. During this time, I asked several times for the vehicle to be shipped, but after signing the paperwork, I found out the car hadn't even been scheduled for shipping. The GM had supposedly approved it ahead of time, but it took over a week before they finally scheduled the transport.Even then, the vehicle wasn't sent on time, and I had to chase them down again. When the car finally arrived at 10:30 PM, the driver almost dropped it off the trailer and showed little regard for its quality. Upon inspection the next day, I found the interior dirty and unprofessionally cleaned--far below the standard you'd expect from a dealership. On top of that, the mileage was 700 miles more than what was listed in the signed contract.For weeks, I tried to reach the GM or sales manager, but no one responded. Only Alex, who was as helpful as possible, was available, but his hands were tied. I asked for compensation or a discount due to the extra mileage and missing second key. Alex tried to locate the key, eventually promising to mail one to me.After multiple attempts to get a callback from the sales manager, Rob finally called on the third day and immediately complained that Alex had promised me anything. He said that if it were up to him, he wouldn't have offered any compensation since I had already gotten a "great price." He even said they had to sell my trade-in at a discount, fired the salesperson, and gave Alex a stern warning. When I tried to explain my experience, Rob rudely stated he didn't care because I'd never do business with them again, so it didn't matter to him. He cut the conversation short, stating he'd send key tracking information, and hung up.Fast forward, I've left four voicemails for the GM with no response. It's now been two months, and since I'm in Texas and the vehicle was purchased in Oklahoma, I have to register the vehicle and pay taxes in person. However, the title was lost in the mail, and three weeks after requesting a duplicate, I still don't have it. Texas is now saying I owe fees for not registering the vehicle on time.The dealership claims they can't send a new title until the lien is off, even though I offered to pay off the loan, which I didn't want in the first place. They asked me not to pay it off because they want commissions from the bank. Despite leaving messages for the dealership's controller, I still haven't received a return call or email.This dealership has been incredibly unprofessional, and I urge others to avoid doing business with them. There are plenty of other dealerships that will treat you with respect and value your time and investment.

Most attentive and helpful dealership I've ever been to. Answers any questions you have and finds you the perfect vehicle for your wants, needs, and in your budget range. I 10/10 recommend this dealership to anyone in need of getting a new vehicle :)