Lowe's Home Improvement

If you have to spend your day in a home improvement store...you can't go wrong with this location...Fast, Friendly service with a common curtesy closer to that of pre-Covid...Without using the tired lame excuse of Covid for rude staff and a dirty location...

I have been to my hometown Lowes in Tahlequah OK quite a bit in the last 7 years that I have owned my own home. Yesterday I finally decided that it was time to put up paneling in my bathroom and I also needed some ply wood for my floors. My partner, son and found some paneling that would work for my bathroom even though their supplies were very limited. The paneling we were looking at all the pieces were damages as we were putting them back up on of the pieces stated that it was damages and was $5.00. We decided that at $5.00 a piece it was worth the damage we could cut it and just buy a few extra pieces. I went to look for an associate and found three with a couple so I waited patiently while they were speaking with the other couple. One of the associates looked back at me ands I smiled. The associates finished helping the client and turned from them. They walk directly past me without even acknowledging my presence. I left the store without purchasing anything and will never purchase anything from that store ever again. This has not been the only time I have received this kind of customer service and this was the final straw for me. I am not sure I will ever step foot in any Lowes ever again.

I have been remodeling a kitchen for months now. Every step has been a mess. I'm not really ever a complainer. At each twist and turn the thing that would go wrong I'd be fine and be reasonable. But man, I don't know how many times I can take it on the cheek and let it roll... I cannot express how sick in the stomach I am about my experience. I will never recommend this place for a full kitchen remodel ever! The different departments don't communicate well and 2 times a decision was made to change something and no one included me. I have a few very specific things that went wrong, plus a few things I was told and wasn't so.... I am feeling really deflated right now. It's supposed to be a one stop shop but it's not really worth it. Call a contractor. Pay the little extra to feed their family, this corporate business is too out of touch with the customer experience. Best they offered to help was free paint and a little discount on a different color countertop.... I'm not going to relive every moment here, just wanted to give the gist.

It's a Lowes! Once you know what they have, you can count on it, generally speaking. People move slow here... Perfect Tahlequah speed. It all gets done and is reliable. You just can't be in a hurry. The variety of items is great, and they generally have whatever you need. Shop the little stores first and support them: if you can find it, come here!!

Without a doubt the most incomplete, understaffed (also undertrained), and lacking lowes Ive been to across the U.S. make the drive to Muskogee or Tulsa its worth the time.

Customer service is lacking and the knowledge of staff working in Appliances is dismal. Sold us the wrong electrical cord for range, which then meant installation couldn't be done when it was delivered. Head cashier (?) was terrible when we tried to exchange the cord. Have been told by other Lowe's staff the one in Tahlequah is terrible and I tend to believe it.

Purchased a over-the-range microwave along with delivery and install (was advertised in the department for $103). Was told it would be at least two weeks on the delivery and install... 'not a problem". On week 3 and nothing from Lowes.... called and at first had no record of my delivery and install. Then, they said they had no one to do the microwave install and I could stop by the store and get refunded(?). I'm not a spring chicken anymore... I can't lift and hang that thing on my own... I'm handicapped and it's 53 pounds. I bought a new washer and dryer at the same time from Lowes and they were delivered and installed last week. Having mixed feelings about this store... I guess it depends on who you talk to in the store.

I loved that all the staff was Covid-19 prepared. I needed some outdoor improvements for my house and I was able to find everything I need with the help of Calli. She was such a great help and even checked me out in the end. I would 10/10 recommend this Lowe's.