Jim Glover Dodge Chrysler Jeep Ram Fiat

Customer service is horrible!! Waiting for recall repair for two years!! Whenever they are able to do no loaner!!! They say they do not enough have loaners but will need the truck for 1-2 weeks!!! Want your business when you buy but after that it is too bad sucker!!!

This dealership has been amazing for our family's car buying needs & through the servicing of them! Brooklyn in the service department is top notch thoroughly explaining the ins and outs of what is going on to ease your mind. We will be customers for life!

We have nothing but good to say about Jim Glover Dodge, Chrysler Jeep Ram Fiat. We have purchase 5 vehicles from them. Casey Maher is always our salesman. He's the greatest! And Brooklyn Parsons is our Service Adviser and she is just wonderful every time we are in. She is the greatest also. I now consider both of these wonderful individuals my friends.

had a disappointing experience with this service center. Amber, the service advisor, was not upfront about the costs from the start, and I found myself having to call repeatedly just to get any updates on the status of my vehicle. They had my car for a whole week, but when I finally received the diagnostic report, it was vague and lacking detail. When I asked how they came to their conclusion, they were unable to provide a clear answer. Overall, the lack of communication, transparency about costs, and the unclear diagnostic process made this a frustrating experience. I do not recommend!

bought a new Jeep from them, big mistake. Service told me they have 100 people ahead of me and can not give me a time frame or a loner to drive while engine is being repaired At 19k miles, second time the engine has failed and had to be towed in. Poor customer service. I would not buy anything from this dealer. Also took them 2 months to pay off my trade in, had double car payments till they finally payed it off after call numerous times. Would have given them zero stars if that was an option.

The car buying experience leaves a lot to be desired. The old make a potential customer wait doesn't work with today's customers.We saw a truck online and went to the business today. Actually drove the truck and when we ask the salesman for a drive off the lot price we were told to come inside to get the price.We went inside and took the preverbal sucker seats at a table. At this point the salesman asked for an ID. Really, his excuse was he needed to know who he is talking to. Walked off with the ID and apparently copied it and he was told don't be trying to run a credit report on us!The salesman returned the ID and was ask again for the price. We ask again for the bottom line drive off the lot price of the truck.We refused the typical bottles of water and again ask for the drive off the lot bottom price.The salesman said he would have to ask the manager.What? Any salesperson should have this information instantly available.The salesman left us sitting at the sucker table. After we sat at the sucker gotcha table for about 20 minutes, we got up and left the dealership.The parking is not disability friendly, not one parking space meets the State of Oklahoma standards for disability parking. The number of parking spaces per the size of the lot also doesn't meet the state standards for a business as new as Glovers. Those that look at a business for a reason to file a lawsuit over a business not meeting ADA standards will have a blast at this business.Many doors to the business are also locked in violation of minimum fire standard codes.I can't rate a minus so I have to rate one star.Come on Jared, get up to standards with your parking lot being disability friendly, unlock all the doors so customers can walk in and out, make sure your salesperson is ready to give an off the lot price instantly or your customers will take their dollars elsewhere.

They sold me a 2015 Tahoe that had a rear seal leak the bastards you think they'd stand good for that hell no

To start off with I wouldn't gIve them even one star I took my vehicle in to have them see what was going on with my vehicle since I had the extended lifetime warranty Took several days to get even an answer no loaner so I'm paying for a rental which is extremely expensive Turns out they say my transmission needs to be replaced even though has never given me any problems one of my oil change told me I need to have the transmission fluid flushed but couldn't do anything about it then Long story short all I needed was the spark plugs changed because it still wasn't running properly after a new transmission it didn't need was installed which by the way they had approximately 2 months Worst excuse for a dealership I wouldn't purchase a bicycle from them and they told me i needed the drive train replaced turns out I took to a transmission tech all they do said was nothing wrong with my drive train so I'm so glad I didn't go ahead and have them replace it i highly suggest thinking twice about doing business with this dealership

I had a okay experience with buying the car after the fact . I brought my dad and he also bought a new jeep. It's been 7 months maybe even longer as for them to fix something on the jeep and I have to call , beg them to fix something they said was going to be fixed when bought. It's not worth the hassle . My jeep also had hail damaged ( they didn't disclose this until AFTER i signed) but after some time it was fixed. Unprofessional.... I wouldn't recommend to anyone to come to any of their locations .

Don't set a service appointment if nobody is going to look at the car for 3 days plus.If you have tons of money and time to waste then this review is not for you. Go about your blissful existence. Everybody else, listen up and beware. We brought my wife's car in for service on a Monday morning recently for a scheduled appointment. It was to repair an electrical issue which was diagnosed by our mechanic and could only be fixed by a Fiat dealer. When we set the appointment we were told by our service rep that it would be a "few" days before it would be done and the original quote was over $1100. No loaner cars or rentals on site, so I set that up with Enterprise. Being an optimist I set up the rental for two days with the plan to extend the rental for a day or two if needed. I did not hear anything from the dealer all day Monday or Tuesday, so towards the end of the day on Tuesday I called to check in on the progress since they had the car there for two full days at that point. I was told that the car had not been looked at yet and that their electrical guy was backed up. Ok, would of been nice to get a call on that one, but I asked if someone could tell me when I should expect it to get in the shop to be worked on, because I was paying for a rental car on top of the repair bill and wanted to limit that expense as much as possible. I asked to have the service manager call me. That is when my service rep said she told me they would need the car "several days" but that she would have the manager call me. Never got that call. I waited until the end of the day on Wednesday to reach out again, so now they had the car 3 full days, and was told they were "trying to get a tech on it soon" meaning it still had not been looked at. Without going berserk, I asked a very direct question. "When can someone tell me how long this should take, because I am paying for a rental car while nobody is working on our car." It took a while to get a reply to that question, and the answer was, "we should have an answer for you by Monday about when your car should be ready." Then I went berserk, because they were telling me they were going to have my car for a full week before they could tell me when it would be ready. Told them to not touch the car, not that that would happen, and had my wife go pick it up Thursday morning. So, paid for 3 days of rental car fees so they could park our car on their back lot and leave it there. I know it was on the back lot because my service rep told me she would go get it off the back lot and have it up front for my wife on Thursday morning. This place has one thing down to a science. How to lose a customer for life in 3 days. Do what you will, but you have been warned!