Jenks Pampered Pets

I am still shaking and tearful from what just happened to us. I want to warn people so it doesn't happen to you.I've been taking my teacup maltese to Jenks pampered pet's to be groomed for about 3 1/2 years. I have always been so happy with their service. I called them yesterday to the same number I always do to get her scheduled in. Someone named Stephanie answered my call and said the owner was retiring and had sold the business to her. She goes on to say she's currently working from home and asked if that would be okay. I tell her that's not a problem and tells me she'll be texting me her address. I worked today and had my husband drop her off and luckily he took pictures as he was dropping her off. The drop off happened at 8:30am. So I hadn't heard from anyone when I got off work at 1pm so I thought to call and see if they had an approximate time of when she'd be ready. This same lady Stephanie answers the call and when I ask her about Lola she says "you never dropped her off." I said "YES, my husband dropped her off this morning" she then tells me she hasn't been home all day and would ask her roommate who helps her groom the dogs and she'd call me back. Calls me back 5mins later to tell me they don't have Lola and was never dropped off. My heart dropped to my stomach. I hangup and call my husband asking him if he was sure it was the correct house and what the person looked like. He tells me yes and describes the person that took her. I call Stephanie back and ask if they found my Lola and she again denies us ever dropping her off. I told her I was on my way and had pictures of this morning when she was dropped off and of her being handed over to the person helping her. She tells me to text her the pictures. So I do. She calls me back after almost 10mins to tell me they had found her and was in the back room. How does that even happen?! Omg I started bawling my eyes out. I thought I'd never see my fur baby again. So I get there and she let's me come in and takes me to Lola. There is not another dog in sight, but her own big dog so my question is...how can someone miss "seeing" my dog. I grabbed Lola so fast and ran out and didn't say a word. I can't think of anything else other than they were trying to keep her. I am soooo grateful that my husband took the pictures or else I think they would've kept denying it. Not trying to bash home businesses but Please be careful

I have 4 dogs & they always do a great job! Unlike Andrew, I have never had a problem having my phone calls answered but I am respectful & call during business hours! They cut them the way I like them everytime! It is so clean & the staff is really friendly! Highly recommend! Like taking my dogs to family

I've been taking our Pekingese there for years and he always receives a wonderful cut, and come home happy. Highly recommended

I gave this place a one star rating because the phone does ring!!! But that's all you will get from this place. Why would you want someone to cut your dogs hair when you can't even get a hold of them!!! The fact they don't have an answering machine and you can't get anyone to answer. Doesn't seem like a good place to take your animal!!

I take my baby to get a bath and trim every few weeks, ive been coming here for years. Ive never had any issues until recently. At our last appointment we show up to an empty shop, had to wait 20 minutes before someone showed up to open the shop. Here we are again waiting, this time a girl who is a groomer is waiting as well with us. Speaking with her you can tell this is a nothing new. What is going on at Jenks Pampered Pets???

Patient with our hyper Cavalier. The dogs seem to like her and not afraid after we leave. Does great job on trimming our cavi and bathing our older dog as well.

I love this place and so does my dog. They always do a wonderful job and treat my dog like family. Kathy is very friendly, sweet and a lovely person. I highly recommend!