Home Hardware

The staff here is very helpful and friendly. They patiently answered all my questions. Quality merchandise with ample options.

The customer service is excellent. Direct cuánto era Service, very knowledgeable of the products they are selling and very friendly people. I was in town for a couple of days and need to repair a door handle that my son broke and they hooked me up with the parts I needed to repair the door handle. And bonus....I am now and forever in love with Weslock products.

Unfortunately, I had the opposite experience of all the other reviews on here. I am a new home buyer and was referred by a member of the builder's design team to speak with Josh regarding getting a list of sizes for cabinet pulls and knobs as the already existing and paid for ones did not coordinate with the color scheme and design of my home. I was honest and relayed that I intended to purchase replacement hardware from an online retailer as I already found a style and color I liked. Instead of the courteous response I have come to expect from Tulsans, I was met with the following response: "I am busy and don't have time to look for that sort of thing. If you want to come into the store and look around, then I can help you. If you're going to get it somewhere else, you'll have to do the measurements yourself because we don't keep spreadsheets..." Mind you, I counted approximately 150 or so pulls and knobs, and find it terribly hard to believe that there isn't an invoice with the information I asked for either in hard copy or electronic form. There was absolutely no customer service here. Josh insisted on only speaking to the lead on the design team, and if he received an acceptable response from her, only then would he provide the measurements. This response from him was incredibly rude and discourteous. There is no way I would do business with him or the store he works for as a result of this unprofessional exchange.

Fantastic service. Brought in a broken doorknob that was 10 years old. They gave me a replacement part for free and just asked that I come see them again. I was in and out of the store on about 3 minutes. They'll have all my future business. Thanks guys.

GREAT service. Dallas was patient, thorough, conscientious and could not have been more helpful. Spent a lot of phone and email time with me tracking down the right part and provided some additional coaching on how to install it. Couldn't beat the price and the part arrived quickly. I couldn't recommend these guys enough.

I searched high and low for a modern front door handle set but no one had the discontinued style I wanted. I called more than a dozen shops. When I called JWI Supply, Dallas picked up the phone and offered a solution I hadn't even considered. He told me to try and locate a 'dummy set' and he'll make it work. Dallas is such a professional and went out of his way to help me. I located a dummy set, had it shipped to him directly and it only took only a day or two to set it up for me. I received it quickly and it's now installed and is beautiful. I am so happy and would highly recommend JWI Supply, especially if you can work with Dallas! Thank you!!!

This place is fantastic. If you have high end doors and cabinetry and need to replace hardware, this is the place to go. I had a 20 year old Weslock that sheared a pin. They were able to replace it and save me a hundred bucks.

Do not be deceived by the name. This is NOT a hardware store. This is a store for selecting expensive accessories for your house. Nary a nut, key machine or tool to be had.

My son broke a light fixture on our fan while waving his toy sword. My husband went to this store to find a replacement light fixture. Kurt and Jordan jumped into action and found one in the back room of the store. They gave him the fixture for free. My husband was thrilled and appreciative of their professionalism and generosity. We plan to shop there in the future. I'm very happy that we found the light fixture that we needed!

I love the selection they have there. All the staff were professional and courteous. I plan on buying a pool table and area rug from there very soon. Definitely a leather sofa. Never seen one like it or simply so beautiful!