Fowler Ford

If you are interested in buying a car they will probably be very helpful They were when I bought a car. Don't expect anything from them if you aren't looking to buy a car and just need assistance with something you already purchased.October 7th (Call to Brent Guthrie) I began contacting Fowler Ford about the prorated refund for optional warranties that I purchased for a 2021 Ford Ecosport that was totaled. I was told that "one of the girls in the office would send the form to me". No one sent me a form.The only reason I contacted them about these refunds is that the GAP insurance policy I purchased from Fowler Ford did not cover the remaining balance leaving me with a $600 balance with Ford Finance. GAP Insurance paid out less ($616.55 is what they paid) than I paid (I paid $950 because I was told "it will cover anything left on the vehicle if it gets totaled) for the policy. I should have just put the $950 in my savings account. That would have lowered the vehicle price enough to where I didn't need the extra coverage.DO NOT BUY GAP INSURANCE FROM FOWLER FORD. IT IS A SCAM.I called, emailed, and used their chat feature on more than a dozen occasions over 3 months attempting to cancel the extended warranties. The few times that someone would respond it would be once and then never again. They couldn't be bothered with me if I wasn't buying a new car I guess. When I would follow up weeks later it would be like starting over each time.After following up again in mid December I got Brent Guthrie to send me a cancellation form. I filled it out immediately and sent it back. I thought that would be it but then again I was ghosted. I followed up in January and received a response from Jason Pierce informing me that Brent Guthrie doesn't work there anymore. Then Haylee Hayes sent me a blank form again. The same form I already filled out and sent to Brent and Jason...so I attached it again and sent it back to Haylee Hayes 10/13/2025. No response from Haylee or anyone else. On January 22nd I followed up with Haylee again attaching the cancellation forms (for the fourth time) and CC'ing Jason Pierce. At no point did someone say "we aren't refunding those" or "go away". Just "oh sure we can help" and then immediately ignored until I would follow up again. I am tired of wasting my time. It's January 31st now and this has been long enough. Hopefully this review will save people some money.DO NOT BUY ANY EXTENDED WARRANTIES FOR ANYTHING FROM FOWLER FORD.I spoke with these employees (maybe more but these are the ones I have documented) and one point or another:Chris CantrellChase NelsonLu SarazuaBrent Guthrie (I sent him filled out cancellation forms)Jason Pierce (I sent him filled out cancellation forms)Haylee Hayes (I sent her filled out cancellation forms)

On two occasions I have made an appointment for services recommended from a previous inspection by Fowler. Both times, I followed up on the services recommended and scheduled appointments through the link in the email. On both of these occasions I arrived only to be told they didn't offer the services the vehicle needed. I was told today that any appointment made through their online portal they have zero knowledge of until the vehicle comes to their service bay. What is the point of having an online appointment portal if Fowler cannot prepare for your visit. Incredible that in today's age the don't have the 'tech' to make this possible. If Fowler cannot replace or service something specific, then why advertise directly to a customer in a email which includes a link to schedule your appointment. Shocking. They have lost a customer in perpetuity.

Took my truck in May 2022 for Head Gasket leak. I was getting coolant smell in exhaust. Picked truck mid June after aprox 4400.00 repair bill. Truck was now using 1 quart of coolant every 100 miles. After several calls to service dept, I was told that's what trucks do. In July it put me on side of road. So with the service department weeks behind and only 1 truck tech I decided it's time for a different Ford dealer. The other Ford dealer called and said you need a new motor since we drained your oil pan and lot's of coolant was in the oil.Horrible Service Dept

Went to get my vehicle serviced and they were swamped by customers, but they were able to get my vehicle in. Fixed the issue I had with my f150 and now I'm a happy fella. It took a little longer than expected but it was faster than waiting for a slot with bill knight. Bill knight pushed my appointment back 2 weeks after already waiting 3 weeks.

When we finally received a copy of our contract from Ford Motor Credit it is eye opening.Fowler ignored our request in writing for a copy of the contact and other documents which we even sent a request to them via certified mail that they ignored.Fowler stole our 2013 Ford F-150 4x4 flex-fuel pickup we traded in and didn't give us anything for it while they advertised it for $10,000 and sold it within 48 to 72 hours after posting. Our 2012 Jeep Grand Cherokee Overland Summit with less than 90,000 miles on the odometer in excellent condition they didn't take off the loan what was agreed. There was nothing owed on either vehicle. The Jeep Fowler advertised it for $14,500 and also sold it within 48 to 72 hours.They only gave us $3,000 off on the bait and switch truck (that their salesman Julius Allen told us had every feature and option that the Platinum trim had plus 360 cameras) for the Jeep and nothing for the Ford pickup. How can a dealership exist with such rip offs?The additional warranty that Troy Lancaster in their financial department talked us into purchasing as he said it would only add about $5.00 to the monthly payments of 72 months but it would extend the bumper to bumper warranty for an additional time to 60 months or 60,000 miles.Ha, when we received a copy of the warranty it is a replacement plan beginning on the date of sale at a cost of $5,000. Just do the math $5,000 divided by 72 months without any interest is about $70 a month.We are sorry we ever set foot on Fowler Ford's dealership. This experience sickens us about Fowler Ford in Tulsa, OKlahoma.Never go to Fowler Ford for anything! I will continue to post on social media and tell everyone I know USA wide about this rip off dealership. They cost us a lot of money while we are retired and live on a fixed income.

My older parents were taken advantage of here. The salesman straight up lied to them multiple times. This is not an opinion, but fact. They were lied to about their trade-in, which the salesman told them wasn't worth anything and would go to auction, only to be listed on Fowler website for nearly $10,000 more just days after. They were lied to about services and accessories. Do not shop for a vehicle here. Go elsewhere.

If I could rate 0, I would. I took my car in for an oil change and tire rotation, the tech came and told me my lug nuts expanded and they couldn't get the socket wrench over my lugs! I asked him to take me to my car there were 5+ guys just sitting and staring at my vehicle just relaxing and the lugs didn't seem off at ALL! They quoted me 300$ to literally split the lugs off and replace with the EXACT SAME LUGS THAT WERE ON MY CAR ALREADY (a nice price of 9$ EACH!!!) (aluminum outter casing) I said eff no and went and got a set of 100% metal lugs from auto zone, when my dad and I went to take them off, they came off like butter WITH HAND TOOLS!!!! Not with the air powered tools in the shop! Some of them weren't even tightened to the proper torque! Do NOT take your car here, do NOT go here alone as a woman, they will target you to get as much $$ as they can!

Worst service experience ever! I scheduled an appointment 2 weeks in advance for a simple roof rack recall. Dropped the vehicle off before 8am, was told it would be ready mid-morning or mid-afternoon. I started calling at 3pm and could not get anyone to pick up the phone. Went to the dealership and they hadn't even touched my car. Said they were "short techs". Never called me to tell me, wouldn't answer the phone. Jeff in Service didn't care at all, and said to bring it back the next day. I called another dealership and they are sending a mobile tech out to fix at out house. WILL NEVER DO ANY BUSINESS FOWLER!!!!

Worst experience ever. Fowler Ford's service department and technicians are complete idiots and crooks. Drove my car to the dealership and they had it for weeks replace the TCM under warranty and a shift actuator that I paid for which they tried to charge me over 160 bucks to replace which was only four bolts and one plug just for me to have to tow my car home and upon further inspection they broke the connectors going to the TCM so they were barely hanging on and when they fell out and I plugged them back in now I have no communication to my TCM. So thank you very much Fowler Ford you pieces of crap. We'll be taking my car back to aamco from now on. Had work done there twice and never had a single problem. So much for Ford mechanics actually knowing how to work on freaking Fords. Not to mention anytime you have programming done there, they will tell you you need a new battery every single time and when the service advisor doesn't want to talk to you they just tell you that he's on vacation

Service department is horrible. Even with appointments, wait time is 3-4 hours for an oil change. We called to schedule an oil change and tire rotation and we were told over the phone that they do not schedule appointments for oil changes. I then got online and was able to schedule an oil change for 7:30 AM . I arrived on time and was there until 10:00. They misplaced my wheel lock and then tried to charge me for a new one. The service technician told me that they probably laid it down somewhere and forgot to put back in my car. Said " it happens all the time."Will never buy another vehicle from them.