Ferguson Superstore

I was surprised to read negative reviews of Ferguson. We have bought Kia vehicles from a few different dealerships and we have now sold a car to Ferguson, and they've knocked it out of the park each time. They do not mark up their vehicles like other dealerships so the prices are hard to beat. As far as customer service they've always communicated quickly and clearly. Perhaps there's a bad egg or two in their operation that causes some of these reviews but as far as I'm concerned they're top notch. I'll always check their inventory before buying any car down the road.

I Was communicating with Dillon about a car I was ready to buy , we booked a time to meet up . I drove pretty far only to be told the car was already sold . Lol what a joke don't do it this establishment is very unprofessional and don't have respect for your time . Not even an apology . Never again .

Worst effing experience in my life. I picked out a used Subaru that I wanted, signed the paperwork to run my credit and they ran my credit thru 8 different banks without asking me; KNOWING that I'm trying to rebuild my credit.They then approved me (without talking to me) for a bright blue Toyota Camry that I didn't want! When I got the Credit Karma notifications saying I had EIGHT NEW inquires on my credit, I messaged the salesman Taylor and asked him if they were hard inquires, to which he said "no, soft inquires, they are only hard if YOU check your credit". I still have the text messages from him to prove this, as well as the emails from credit karma. Lmao, this place is terrible. What is even more terrible is how Taylor could lie to my face so easily and try to take advantage of me. #WhatGoesAroundComesAround

Bought a new Encore from James W. It was a super quick and nice experience. Will be back for future kiddos

Read if you're buying a used car: I bought a used car with about 95k miles from this place. I haven't even went through one tank of gas and the check engine light is already on. AutoZone ran code and it's a catalyst converter error right out the gate! If you buy a used car here it will be sold "as is" unless you buy an overpriced warranty at close for roughly $2500 or more. Those are your two options. And boy will they try and pressure you into buying it. So either way you're out the cost of the lemon they sold you WHEN it breaks down or the warranty which is the same as a big repair. (Thousands of dollars either choice). I knew the risk when I bought "as is" but figured I'd at least get to refill my gas tank before I repaired whatever problems they hid to get it off the lot. Ferguson Superstore; Don't bother with the cookie cutter corporate response, you don't care, and I don't want to hear it

I would rate my experience with Kia Sales as 0/10. Less than 24 hours after considering a vehicle, it was designated as a loaner, despite not proceeding with my trade-in. The offered trade-in value was significantly below a recent appraisal. I am extremely dissatisfied with the service, particularly from the sales director, who claimed there was nothing that could be done. I find this unacceptable and quite unbelievable.

Not only did the car almost blow up on me within the first week, the 'service tire system' light came on over 2 weeks ago while I'm driving. I pull into a tire store & ask if someone could check them, making sure I tell at least 3 people what rip off Ferguson Superstore is, I find out there's the right amount of air in all 4 tires, they were checked & tire gauge was used. 41psi in each one. So I text my husband to tell him of yet one more problem & he tells me to stop at Autozone and have them check the alternator because you can hear the car coming from a mile away because it's making a squalling sound my husband describes as 'it sounds like it's going to blow up' noise. So I go there and ask if someone at the store would check that part for me. Guy comes back in the store and says alternator is fine, but the serpentine belt is the wrong size. So I buy a new one. We actually know an honest mechanic so my husband talks to him and he says bring the car to him. He looks at it and says the belt is the right size, it's the part that it's on is bent. So $1250 later, it has a new water pump, alternator, thermostat & serpentine belt. Pretty much we just bought a piece of shit and had to pay just to be able to drive it- owning it 3 weeks. Oh, and did I mention that the paper tag ran out on 9-4 and we still don't have the title to tag this piece of junk? This is where I have to take back the part in my first review that the salesman, Aaron Morris, when I said he was a nice kid.. he's just as bad as all the others. He blew up my phone for 4 days wanting to know if I had any questions. The 1 question I should've asked is 'would you put your wife and 2 foster kids in this car'? I'm sure that answer wouldn't have been yes. He lied too. I'm going to the dealership today to see where the damn title is, I'm going to park as far away as I can from the front doors & im going to walk around before I go in and tell anyone on the lot what a joke this place is, don't buy shit from them, run as far away as you can. Then, I'll go inside & show my ass and let everyone within range of hearing me how horrible they are. I might go out in handcuffs, but I'll feel better. I'd rather give the City of BA bail $$ just to let anyone & everyone know what a bullshit place this is.

The BDC/sales is one of the WORST departments i've ever worked at. after being fired due to chronic pain by Candice she proceeded to talk about how i'm a "retard" for putting stickers on my desk when it was my first desk job, to the employees at the BDC/sales department. This is one of the worst working experiences i've ever had and the fact someone who isn't even out of high school yet a "retard" when she has a daughter whom is 3 years younger than i am, I'm 18 and and that is a very uncalled for comment, no wonder candice has a high turn over rate due to BULLING present/past employees. She didn't even say it to my face, she said it to EVERYONE in the BDC/sales department hoping it wouldn't come back to me when I had already made friends in the BDC department and they were the one to tell me that my PRIOR BOSS called me a retard FOR STICKERS.Every other department is an amazing environment for the employees and ACTUALLY GET TREATED LIKE A HUMAN but the BDC, it's full of drama and bulling is uncalled for.

Run by liars and thieves. Bought a 2023 Sportage from them 3 months ago. It has spent nearly two of those 3 months collecting dust in the service department over a CHECK ENGINE LIGHT. Was lied to over and over. I have made two $550 ($1100) car payments and have barely been able to enjoy my new vehicle. My KIA app says my car has not even been started in the past 20 days (August 11 to August 31), but Kevin Lindsay the service manager says they have been running all sorts of tests? When challenged he cannot recall the tests and the technician that performed the tests is conveniently unavailable. What Kevin Lindsay, or the last service manager that started this nightmare (I forget his name), does not know is that I am formerly a KIA elite certified service advisor. The policy even 7 years ago was that any tech that touches a car must be punched in on it. Then the tech must log (in the greatest detail possible) anything he does or tests? Why? Why would they not just blow off procedure and go rogue? I will tell you BECAUSE EVERY EMPLOYED PERSON I HAVE EVER MET LIKES TO GET PAID FOR THIER JOB! That's right folks, if the tech does not log the work (even the troubleshooting) he does not get paid. According to Kevin Lindsay his techs work for free and do not follow KIA Certified Technician procedure. That is why he cannot pull up the work order (if there even is one) and see when, who, how and what has been done to my car. He must rely on these disappearing techs that are doing charity work and memorize all vehicles vin numbers, diagnostics, parts and repairs. Leaving poor Kevin Lindsay helpless against mean old customers that have the nerve to want to know what is going on with their very expensive brand new cars. No one else at the dealership seems to care either. "JUST SIGN HERE, GIVE US YOUR MONEY AND DON'T BOTHER US ANYMORE!" They should put that little slogan in their ads. It would be the first honest words that I have heard spoken on behalf of these crooks. ANYWAY! IF YOU ARE LOOKING TO BUY OR SERVICE (UNFORTUNATELY I HAVE HAD THE DISPLEASURE OF DOING BOTH) A KIA RUN AS FAR AWAY FROM THIS PLACE AS POSSIBLE. They do not care about you or how much they take away from you and your family. We are just another number on the board to them. Beyond that we are on our own. I wish I had never met these horrible people. It took several visits and phone calls for them to even get my name right! No apologies for it. Only Kevin Lindsay asking, in a very condescending manner, "WHY would YOU put YOUR car in your WIFE's name?!?" Unreal. We are married and share cars Kevin. It's a radical concept, I know. The one she drives the most is in my name. Would you like to call Don Thornton Cadillac and launch an investigation over there too? You could be busting our big scam wide open! How about you just do your own job. Give me back my car (in working order) or give me back my money.

Worst car buying experience I have ever had. I was told we would get one day to get out finances figured out the very next morning the truck sold and I was not able to get a hold of anyone. Would not recommend.