Ferguson Buick GMC

The Ferguson Deal - I didn't love it. I was shopping for a used 2017 GMC Sierra and had looked far and wide. I came across Ferguson Superstore in Tulsa, Oklahoma, on car gurus, and they had a Denali edition. Perfect. I called and texted Erik Wells, the salesman. I was initially put off when I was told the price was non-negotiable, as everything is negotiable in sales. After looking at other cars with more and fewer miles, the price was right where it needed to be. So no negotiation was required, so I proceeded to the dealership. It was after six, and Erik was off but had stayed late to show me the truck, which was much appreciated. After a test drive, the car was clean, had the certified guarantee, and immaculate. I decided to buy it. Chuck ran me thru the paperwork, and I was out the door. The truck ran great, and I was happy. The next day, I backed out of my parking spot. A 6 point turn, I pulled into the mall. Another 8 points turn to get in. The truck was so big; it was a truck, after all. The more I thought about it. It just wasn't for me. I didn't love it. I remembered that Erik had mentioned the Ferguson Deal. A three-day / 150-mile guarantee that I was happy. I lowered my head and called Erik and chuck and sadly told them I had made a mistake and wasn't in love with the Truck. To my surprise, they said, "come in, let's make it right. " I mentioned two other cars I was interested in, and when I arrived at the Ferguson Superstore, Erik had both cars ready for me upfront and ready to go. I drove the first one I had wanted and fell in love. I took it across the street, did some parallel parking, a few ins, and outs, and decided this was the one. Upon returning to the dealership, I gave it the walk around, confirmed it was the one, and told Erik. Chuck quickly ran me thru all the paperwork once again. And I was in and out on a busy Saturday, within an hour. I'm not a fan of dealerships and prefer not to deal with them, but honestly, after this experience, I will be back and most likely only buy the Ferguson Deal. I can not express how worried I was that I had purchased the wrong track, and thankfully, because of the Ferguson Deal, I'm now a 100% happy customer.

UNETHICAL LIARS!!! DO NOT COME HERE! I purchased 2 vehicles about 7 months ago. One of my vehicles came with ONE set of keys. I was told by the salesman, Saxxon, they had the key in the back and would get it to me soon. The next day, I called back inquiring about my second set of keys. Then, I was told to contact the manager, Will Cleveland. Well I did...he told me that I should receive a check in the mail for the key and he didn't want to lose a customer over one set of key. I waited a few months but never received them. I then called back and spoke to Will Cleveland again. He mentioned, " I thought we took care of that." He then mentioned he would give me a call. After 5 months of not receiving the key to my vehicle I realize I wasn't getting it. Additionally, when I tried to cancel my warranties (under 30 days), Lo-jack, windshield repair, stain protector and all that other crap they added, I was told by the financial guy (I don't remember his name) these were non-refundable! I pulled the back of the contract and showed him the fine print. It wasn't until then he began to issue me the refund and said it would take 6 weeks. I did get the refund eventually. Also, they took longer than the 30 days to issue me my title and registration making me pay late fees for both vehicles. I will never purchase a vehicle from them nor would I ever recommend them to anyone! Please learn from my experience and avoid them at all cost!

2 months in and no call from Caden or anyone at the Kia dealer. Don't ever take a vehicle here. Worst service I've ever seen.

Very unprofessional business practices, I spoke with three different people prior to moving my schedule around to come in and test drive a specific car, I was told by three different people and confirmed that I could come in and test drive the day and time that I specified, I called 40 minutes before coming to confirm that the vehicle would be ready and I would be able to test drive and was told yes, I saw the vehicle parked in the lot when I got there, I walked inside and no one was available to help, I waited an hour to be told that the vehicle was actually not available to drive and was in the service department, I walked out, and it was no longer at the spot in the lot. Needless to say, even through my best efforts and confirming with multiple people, and calling beforehand this dealership still managed to waste my time.

Desmond Graham was a great salesman he did a really great job at helping me push to get my truck all finalized. Really happy with it.

Dishonest sales practices. there are a lot of dealerships in the area that do things the correct way, do yourself a favor and steer clear of this place.

I would rate it a 0 if it was available.We purchased a used car a month ago.We Havent put 100 miles on it.My wife went to pickup the Grandkids and on the way back the car started to overheat.This was 4-days after buying it.I had to leave my job early to go pick them up.My wife called the salesman and the first thing he asked was did it have antifreeze in it.Just picked it up from the my mechanic.Bad tensioner and oil pouring out of the cvt solenoid.Pathetic dealership!

They get the 1 star for lack of a 0 star being offered. Would i recommend this place to buy a car? The only thing I would recommend to anyone looking for a car is to run far, far away from this place. We've had this oil leaking, electrical wiring malfunction, overheating within 4 days of driving it off the lot, can't get the tag because we still don't have the title, piece of shit 4 weeks today. Paid $11,000 cash for a used Buick Encore. Spent another $1,250 to get it drivable. I wouldn't trust to take it to the outskirts of Bixby & back from 91st & County Line. It's more of a 'used up' car than just a used car. I can guarantee anyone who reads this post that keeps disappearing for some reason, that the little 'oh so nice kid of 22 y/o, Aaron Morris wouldn't have put his wife and his 2 foster kids in it to run hot while the kids were in the backseat in 114* weather. But he sure didn't mind selling it to us so I could break down with my grandkids in the back seat in that kind of weather. He said he gets paid whether he sells a car or not, so what why would he give 2 shits what he puts a customer in? He knew damn well that it was pure junk but it was shined up like a new penny when it was advertised on their website. I wouldn't doubt for minute that when the title becomes available that it's not a rebuilt title! How a big dealership can do this and get away with it should be against the law. The nerve of him asking me if I checked the antifreeze within a week of buying it.. he's out of his damn mind. He's a sleazy as all the others. I hope they all sleep well at night knowing how they can sell a pile of shit with a smile on their faces. It's no wonder the tall black man, Reginald Blair, who tried his best to push the warranty on me was singing zippity do dah all the way down the hall. Had I bought the warranty, it wouldn't have covered a 'wholesale' car! Because tof their 'merchantability or fit'. They wouldn't buy it but they'll damn sure sell it to someone else! Aaron, i THOUGHT you were a decent kid, and I'm not sure how long you've worked for this dealership that after reading the reviews on Yelp, just like this one, obviously could care less as long as they get your money. Mr Ferguson, or whomever claims this business will burn in hell for teaching his employees to just blow smoke up people's asses. And yea, you bet, 'This review is looking pretty epic! Nice!' It sure does, doesn't it.

Love love love autumn she was so patience in helping pick out my new car and giving the best details possible!

Service Dept. Broken Arrow location. At first I delt with Bobby. He seamed to help me with the concerns I was having with the service Dept. Long story short. Took my truck in for two issues, came back with more issues then what it went in for. I called service manager Chad,told me that it was a coincidence that i was having more problems with my truck and its my problem. I couldn't believe what he said. I was appalled to hear this. Chad said he would do a diagnosis that he invited me to be apart of he coincidently couldn't find anything wrong So I proceeded to take my truck to a different gmc dealer that stated things were wrong with $700.00 extra costs to fix. When I told him they found these things, "Oh we already looked at those issues " , proceeded to get very irritated with me (very unprofessional) kept saying it's a coincidence and nothing they will do! I would not trust these mechanics AT ALL.