Crumbl - Owasso

The Service the business itself is good. It's the cookies they're too expensive some where over sweet some are dry it's just not as good as I thought it would be. I'm not saying it's terrible. That's why I gave it three stars but for my expectations for their name for how big they are They could be doing better but like I said this is not the worst. I've had. These are OK.

Service is good. (The self-serve tablets were out-of-order when I was there so it's wonderful the human service was good.)The cookies are huge and that's a good thing because it's PRICEY. That's my complaint about this place. Too dang expensive but if you're craving a massive cookie in creative flavors, stop here.

My grandma received a free Crumbl cookie voucher for the Owasso location in her mailbox so I went here this past weekend to redeem it for her. I ended up getting 4 pack box ($15) for my family to share , in addition to the free cookie. Service was fast and cheerful. The shop is basically the size of a pizza delivery spot, so don't expect to sit down and eat here. Basically pick your cookies - decided between 6 flavors that change regularly, and pick the size - small or large cookies. After you pay at the counter, your name will be on an electric board. When your order is ready, you will have a green checkmark by your name.I could feel that the cookies were still warm in the box when I took them out. Of the 6 flavors available, I got 5 of them:Iced sugarOreoCotton CandyPeanut Butter ChocolateTurtle (Chocolate and caramel.)Unfortunately I have Celiac disease and have to eat gluten free so I was unable to try the cookies I bought.They're big enough to share so don't be discouraged by the high price point.

The cookies are good but not really worth the cost. We had a good experience with the service and the store was very nice just too expensive for what you get.

So new to Owasso is the new Crumble cookie company. We had gotten a free coupon for a cookie in the mail so we decided to give it a try. When we got there, there was a little bit of a line no big deal. It seem to move quickly. When we got inside, we were expecting a variety of cookies, but there is only six flavors to choose from. I guess these are the flavors of the month so each month to get a different set of cookies. Rather than having a big variety crumble has narrowed it down to just a select few. We have went with the cookies and cream cookie and the triple chocolate chip. When they rang us up for the cookie it was $4.88, I told my wife oh we just want one and the free one. Thinking they charged us for two. But the gentleman behind the counter, who is very polite and courteous, said no that's for one cookie. Compared to other cookies in town Panera, and even Walmart these cookies didn't seem to be anything special. Nothing like a Barbie cookie. If you're in Tulsa check out Barbie cookies they're pricey but worth it. For the price I feel these cookies need to be a little bit bigger. We tasted them on the way home and thought there wasn't anything special to either one except for maybe the triple chocolate chip.We both agreed that when you go out for a cookie at this cost, it should be something special something different something you can't make at home. The chocolate chip look like any chocolate chip that you could get at Reasors or target. The other choices just seemed to be sugar cookies with icing.I was hoping to see a variety of different cookies. Glad to see another business come to Owasso.... The customer service was excellent. Everybody was friendly and helpful.Probably won't be back until the prices come down a little bit or they have more of a variety .One suggestion might be maybe offer a free cookie to everyone that provides their email address. Now you can email them each month and say come in and try our Keylime cookie of the month or specials.Just a thought.

Strawberry cake is amazing and the staff is so nice but the chocolate chip and m & m cookies are dry

I do not recommend this location at all. They never greet you, they don't even show the cookies they just "toss them" on the counter... they don't say anything to you. I went on my birthday and asked how to use my birthday QR code she didn't speak one single word to me just pointed at the ordering screen and I said "I can just scan it on there?" and she gave me a thumbs up... I do not like this location at all, it went extremely downhill lately and I'm very disappointed as I am a huge crumbl fan and love some of their other locations. it's sad this location in owasso is running them into the dirt with their employees negative attitudes and terrible service...

Was really looking forward to the pink sugar since it's a rare cookie nowadays but wasn't even shown my cookies looked like. Thought that was weird since it was just a party of 2 who came in before me. When I got to my car to see what they looked like they were extremely flat, no chocolate topping on the cookie on the top, pink frosting was a complete mess! The crew was cleaning up thinking they were done for the night and didn't care at all.

I ordered the chilled pink sugar cookie. The cookie was not cooked throughly. Usually the cookie is soft in the middle but crunchy on the edges. The icing came right off the chilled cookie. Had to throw this in the trash.

frosting was missing on my butter cake cookie. the lady at this location never lets me put my number in to earn reward points. she'll say the system automatically knows who I am by my card number which isn't true because I don't have one connected to my account. Resulting in never earning points.