CNS Jewelry & Watch Repair

Had my watch serviced here after another shop did not have the parts available. Fast and friendly service!

This place is a rip off!!! My mom went there to buy me a gift for Christmas and thought a gold cross and chain would be nice and the lady named Vicky showed her a picture of one and it appeared larger in the photo than it actually was. It was so small you would have thought it was for a small girl. when my mom confronted her she was rude and didn't call her back for days and told her she would have to pay a 20% restocking fee. I asked her to talk to the owner and she said to bad that she was the only one I could talk to in a very condescending voice. We just wanted our money back and it's being held hostage. BEWARE OF THIS PLACE!!!!!When I told her I was going to write a review on her she said I threatened her and was going to call the police!!!

Today, Joanne at CNS caused a jagged scratch across the back of a brand new $250 watch that I just paid to have engraved. I haven't even gifted it yet and went to see if they could straighten out the back and polish the watch for me so it looked it's best and instead the ruined it and offered nothing in return. They told me if I wanted it polished, that I could buy a polishing cloth and do it myself! HORRENDOUS customer service! They should be offering to replace the plate and pay to have it engraved again!

Always great service and kind employees!If you're looking for an affordable and caring team, check them out inside Woodland Hills Mall

I had my engagement ring re-sized here. When we took it in for re-sizing, they cut out the engravement my fiancé had put on the ring. they never called to inform us that they would need to do so. Now, 6 months later, my ring has cracked where it was soldered / re-sized (all the way through) I called to see if they fix it for free, and they need the receipt. We have looked all over for it but cannot find it. (yes I know that is our own fault) but did not think something like this would happen. they apparently do not keep "records" which is bullshit to me.....I really rather them not fix my ring at this point because they obviously didn't do a very good job since it cracked.

I had dropped my watch and broke the second hand, a few dial markers, and the strap. I googled this watch repair and brought my watch in. They did an amazing job (watch looked like new when they were finished) and they even polished it up. Very affordable and quick service. I would definitely recommend.

My watch had quit working and took it in to be serviced. The clerk in a condescending voice told me I need to be specific in the type of service I needed. I told him it didn't run. He took it and shook it (it is a self winding watch) and the second hand advance. He handed it back to me and said "see it runs." I told him it only ran for a few minutes after winding and he again told me I needed to know what kind of service I needed.I don't remember ever having a more rude, arrogant and condescending clerk.I gave this a one star only because there was nothing lower.

Going to the mall is not something I do very often. Usually when I go it is to visit CNS. They are always very nice, I don't have to wait and they do great work. Recently I brought in my G-Shock, thinking the battery was going dead. I couldn't get the hands to line up with the digital display time. They tested the battery and it was okay. Then they figured out that I had messed up the settings and corrected it. No charge. I really appreciate you guys!

Didn't have the watch part I needed but told me how to get it and how to install it. There's still good and honest people in the world.

Worst jewelry repair shop I've every dealt with ! Dropped my gold rope chain off to be repaired when I picked "my chain " up it was replaced with a different fake rope chain ! they did nothing ! Told me they basically don't know what I'm talking about that's the same necklace ! -1000000 /10 WOULD NOT RECOMMEND.