"Staff attention to detail is wonderful. The setting is nice, clean and feels crisp. Great location downtown. Accommodations, however, are bland. If I was to return to Norman, besides an airbnb, this is as good as it gets."
"Honestly really enjoyed my stay here, but one star knocked for the following reasons:1. Parking is inconvenient and it wasn't easy to find the information on their website.2. Hotel room had minor problems: my bathroom lights didn't completely work.3. The gym was filthy which I didn't expect for Hyatt of all places. No AC either so it's unbearable in the summer.4. The couches even in more expensive rooms are not pull out.These issues combined plus the cost of the room would've originally been enough to go with 3 stars, but the customer service was great. I had noisy and somewhat scary neighbors (I found out later they were just a very loud, argumentative Italian family) so when I went to the front desk to ask to switch rooms due to this...they gave me no issues and even upgraded my room to a much bigger space. The woman did look a little frustrated by my complaint as it wasn't the hotel's fault these guys were so loud and part of me wished she put me on another floor, but simply being moved much further down the hall resolved the issue.We also had a pretty short stay, but the staff recognized us. I had a hangover on our last day and so my friend (staying in another room) requested for a later check out for me and they gave him no issues as they recognized us being together all the time.So, while the rooms were nice, the issues were somewhat frustrating, but the staff really made up for it."
Brennah L.
Oct 19, 2024
This review for the restaurant inside the hotel as well as the hotel lobby. I came here for a health care related meeting and we got to go to a private room at the back of the restaurant. The lobby to the hotel was beautifully decorated. It was clean and inviting. The restaurant is to the right of the check in desk and was easy to find. The staff was very friendly the whole time we were there. I ordered the filet mignon and it came with mashed potatoes, carrots and asparagus. The medium steak was cooked perfectly and the mashed potatoes were still a little chunky but flavorful. I'd say the carrots were a little too raw and needed to be cooked a little more for my liking, but otherwise the dish was great! We got to pick a dessert and I got the dark chocolate creme brûlée. It was supposed to have berries on top, but I noticed other people had the berries on top and mine did not, so that was a little disappointing. It was getting late, so I didn't want to bother requesting them to fix it.
Visit Restaurant PageSteven S.
Oct 28, 2021
As a whole, I am not a big fan of hotels and prefer to VRBO, but we decided to catch a concert in Tulsa at the last minute and stayed at the Hyatt and we were very pleased. From the staff to the accommodations, everything was great. Room was very clean as well as all of the common areas, and the staff even provided us with a free ride to dinner. The staff also said they would pick us back up and take us to the concert and pick us up afterwards if we wanted. That is above and beyond hospitality! The location is also fantastic. The only complaint I would mention is that there was a radio docking station style that didn't work and was dated. A minor inconvenience but would not deter me from staying there again.
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