Bob Hurley RV

We went to the Parts and Accessories Department, Billy was the staff who helped us and he was so accommodating and helpful. We are fairly new to RVing and he was able to answer all our questions.Kelli from Services Department was just as accommodating and helpful with our travel trailer issue. All in all, it was a pleasant experience and will definitely come back.

Started ok with sales Jake R. but when GM Searcy took over went bad, I guess since I'm from KC area his first commit was how he hated the Chiefs and hope they would lose all games, first conversation never met the guy. I worked in Corp. world for 45 years that's not how you start a dealing with a customer, ask him to contact us to give them all credit info. they needed ( we have a excellent history and Fico score over 800 with all 3 credit agencies ) gave several days to review this, after 5 days not a word never contacted us since, guess we're not important enough customer, or maybe I knew too much about the RV industry and how it works and it scared them.

Tim from service was absolutely amazing! Personal, professional, knowledgeable and relentless! He did not stop until he could figure out the AC problem. It was truly a pleasure to meet him! He is a true representative of the Bob Hurley RV family and the quality that is expected from the Bob Hurley name!!Service department is absolutely amazing, stocked to the brim(but not messy) and friendly, knowledgeable staffLynsey and Bastian(contractor)set the bar high! Please know that we use our buying experience with you as a guide to what to expect! Thank you very much for all that you have done to help our family!

My wife is a traveling nurse and we thought it would be fun to go someplace really far for her next contract, and instead of renting a house or an apartment, we'd buy a travel trailer! We must have gone to 10 different RV dealerships (and went inside well over 100 different RV's and travel trailers) before we found the one we ended up buying at Bob Hurley RV. Our salesman, Wade, was great and even when we left his lot to check out yet another dealership, he wasn't pushy which was one of the reasons we came back and purchased from him. We ended up buying a used 37' 2016 Keystone Sprinter because it had 2 bedrooms and 2 FULL bathrooms! not to mention the fact that it was actually nice inside and didn't feel "cheap."I went down to pick it up about a week later with my 2021 Ram 1500 and they showed me around and taught me how to use everything and then helped me load it onto my truck and connected the sway bars and off I went. I got about 15 minutes down the road and BOOM! one of the right tires blew. One of the things we checked during the walk around was the tires and they were only made about a year ago and they looked great. I called Bob Hurley and they immediately sent a mechanic out who changed the tire, cleaned up the side panel that got messed up during the blowout, and then hooked it up to his truck and towed it back to Bob Hurley to be fixed. I'd literally owned it for about 15 minutes and here it was going back, so why would I give them 5 stars? Well, it's because when I called them they responded quickly AND fixed everything that was wrong with it AND put all new tires on it AND got it back to me a few days later AND they delivered it to my house over 100 miles away AND they didn't try to charge me for any of that! I really thought I was screwed and was going to be out hundreds or thousands of dollars, but they took care of me unlike what most dealerships would have done. They've definitely earned customers for life. And for those of you who are worried about my tow vehicle, don't be. The day I had the blowout I went to the dealership and traded it in for a 2022 Ram 2500 with the 6.7L Turbo Diesel, just in time for the price of diesel to go through the roof!

Posting for Traci BeagleLong version...My salesperson was Cathy and she seemed ok. Showed me several models, answered my questions. I picked a 2021 model that had an upgraded mattress and a TV already installed. Was ready to do the deal. Went home that evening and received a call saying, so sorry, another salesperson had already sold that unit but failed to put a sign on the door. Don't worry tho, we will give you the 2022 model, brand new, for the same price. Tho it doesn't come w a TV or upgraded mattress. Ok, I say, no problem. I go back in to sign papers. Cathy tells me she is gonna add a $1000 stabilization hitch to the loan so I'm not out of pocket for that and it can be installed later on whatever vehicle I bring to tow the rv off the lot. Ok, fine. So now I go to the gear shop where they have generously given me $40 credit ... I end up spending $1200 on hoses, surge protector, water pressure valve, etc, etc, etc...they tell me they will put all my things in the basement of the trailer for when i take delivery. They Load it all up in a wagon to haul it to the trailer. K, cool. A couple weeks later I have an appointment set to pick up my rv and have hitch installed. Cathy messages me before my appointment time and says she is retiring that day. Oh really, well congratulations. So I go to the service department w my truck for the hitch and they tell me oh, that truck won't work w this hitch it's not the right type of bumper and the electric connection is the wrong type. Prior to this no one had given me any specific information on what the bumper or electric was supposed to look like. Was told it could be installed on any truck. So, ok how are you getting my trailer out to Tahlequah (an hr and half from the dealership) today then? They arranged for a delivery, said I'd need to pay the driver $200. Fine. And they said they would refund the $1000 for the hitch. Fine. So we meet in Tahlequah. The driver is on site before me and already unhitched from the trailer and he has parked it a mile away from the electric and water hook ups w the connection on the caddycorner opposite side of the rv. He has also parked me in the lowest spot on the site and has not leveled the trailer at all. I am discussing w him all of this and maybe we need to move it over. This gets quickly forgotten when I discover that none of the $1200 worth of hookup equipment is in the basement. So I have no hookup hoses anyway. I have cash for the driver but he tells me not to pay, it's on the dealership. Ok then. I call the dealership and they are able to pull my receipts and collect all the things i purchased. The driver then has to drive over an hr to pick up the missing stuff from the dealership and over an hr to bring it back. The water hose doesn't reach to the pole, but the driver is gone by this time. I end up going to the hardware store for a plain ol garden hose to fill my tank. When I start to fill the tank I discover that there is no cap on the drain and it's just pouring out onto the ground. Back to the hardware store for a cap. I then discover that one of my propane tanks is broken and the pin is stuck. I cannot lock my door because there is a 2x4 in the space where my deadbolt goes. The drawer latch is off center in the kitchen and it doesn't stay closed. The paint on the kitchen cabinets is already wearing off where you close it. The staples keeping the walls on keep popping out. A few days after delivery I get a check in the mail for that refund of the hitch and they have, without my consent, deducted the cost of delivery from the refund... and they have charged me 240 instead of the 200 they told me it would cost. I have called and complained more than once to more than one person. I've given a specific list of what it would take to fix my issues. I'd love to get a replacement for this propane tank and have someone come out and dremmel out the doorframe spot so I can actually lock my door. I would like my $240 back. It's been over a month now. I have yet to receive a return call. I am so far beyond disappointed.

We purchased a very nice RV in June, 2022 due to our home burning. We set this RV in a permanent manner while we rebuild. The sales process was fantastic. Our sales lady was amazing. One thing that was very important to us was the ability for service and for it to be mobile since we were setting our RV as a permanent situation. We would not be able to take it in or out as it is our home for now. We were told that would be no problem. Our first issue was our dryer going out in late August. I had to call service multiple times to receive any help in which I was told that they don't do mobile service calls. Once I got angry and got the service mgr. Tressa, I had a great experience. We need service again due to the back door not closing. I called last Monday and left a detailed voice mail. No return call. I just called service again and the gentleman proceeds to tell me that they don't do mobile service calls. Yes, I got very frustrated which was obvious in my voice. The gentleman then calls me "sweety" which has really upset me. I am now awaiting a call back from Tressa. I wish that we had not purchased from Bob Hurley. Service is such an important part of the sale and their service department out right stinks. The review states that I am from California which is not true. I live an hour from Tulsa.

My rv has been in the shop since May 28 for repairs, some of which are from last year that they did not complete. I have to call 3 or 4 times before I can get a call back. When I purchased this rv I was told that they had the best service center around, and that you could call anytime and talk to a technician, but not so. I called today but have not heard back. Probably need to contact someone who is interested in getting something done.

Customer service is horrible after the sale! We have had nothing but problems with our unit. We bought a new 2022 Cougar 39' fifth wheel last september. Heater stopped working, blinds fell off when we lowered them, window poured in water when it rained, bedroom slide leaks bad when it rains. Bob Hurley won't even answer a phone call. We've bought 2 units and will never buy another one from them.

We had to have a heater repaired for our travel trailer. We removed it and took it in to them. All it needed was a new sail switch. I was charged for 3 hours labor. They discounted the labor rate from $160 per hour to $100 per hour. It should not have taken 3 hours to replace. It also took them 3 weeks to repair it. I was disappointed in the cost and very disappointed in the time it took to repair the unit. We had no propane heater and no couch for all of deer rifle season. I would not recommend their service.

They sold me a 2021 class A motorhome and it turned out to be a 2020. I am a full time RVer so they left me homeless until my attorney fixes this mess. They have lied to me for four months now. If you buy from them make sure you do your homework first and trust they are not telling the truth. I know more about RVs than the manager and sales people.