Bob Howard Buick/GMC

While shopping for a new vehicle, I noticed that there were 2 Yukon Denalis shown to be at the dealership. My wife and I stopped by around 7 pm on a Friday night to look to see if it was anything we wanted to put on our short list. As my previous vehicle was a Yukon Denali, I was very familiar with the line and loved everything about it. This would have been possibly their easiest sale ever. When we arrived at the dealership, neither of the 2 vehicles were on the lot not were they around back. We know this because since no one even greeted us (presumably because it was 8 pm and they didn't want to work) we walked the entire lot TWICE and it would have been very very easy to locate such a vehicle. I used my phone and got back online to schedule an appointment to see the vehicles. When I hit submit, it took less than 5 minutes for a representative to call my phone and ask when we could come in to see them. I inquired if they were on the lot and, to both of our surprise, we were told "They sure are. I am standing here at the door looking right at them." Its funny because she would have had to look through my wife and I to see any Yukon and never acknowledged us. We agreed to come in the next morning and were instructed to ask for a particular person that would show us both vehicles.We returned the next morning at 9 a.m. for our scheduled appointment. When we walked into the dealership, we stated we were there to see the person mentioned the night before but were told they weren't available. We learned that this was what we believe to be the sales manager because the person that wanted to "help" us was talking to them later and that name tag matched the one we were told to ask for. When I inquired about either of the vehicles, I was told that by chance they both sold the previous night. This is really strange since we knew they weren't even there. I asked what time they sold and was told late afternoon. If this was the case, how did anyone look out the door and see the vehicles? I called the salesman out and he only offered to show me something that was not even close to what I requested. I asked him if the "bait and switch" routine worked well for him and he said I had no clue what I was talking about. My wife and I walked out immediately after being treated so ridiculously. What is really funny is that they called later that afternoon asking if I was still interested in either of the 2 vehicles I inquired about. I simply replied "The ones that aren't on your lot." It must have been then when they realized they had been caught because they hung up on me.This is not my first run in with this dealership as they have been the worst I have ever seen at service as I used them a couple times before on my previous Denali. Stay away from this dealership as they are everything that dealers are rumored to be.I'm happy to say that we did drive just down the road an purchase a brand new Mercedes instead and I could not have been more pleasantly surprised at the treatment from everyone there. What a difference.

My Original Review:1. At least one of their employees is a thief who is stealing items from customer vehicles when in for service. My US Military National Parks Pass was stolen as well as a THC vape pen and a handful of quarters. When confronted about it Bobby Lubbers tells he there is a hole in their fence (where my truck was parked for service) with section 8 apartments behind and that's who he suspects because "in all his years this sort of thing has never happened". There were no signs my truck had been broken into and in fact automatically locks when the key fob leaves it. Zero accountability. 2. They can't seem to do what they promise. My newly purchased truck was in to have the hood repainted, along with a couple paint touch-up spots, and to have a piece of side moulding adhered better. The hood was painted but the touch-up spots and side moulding were never completed. When confronted about it, salesman Toby says he didn't notice the items weren't complete but to bring the truck back up at my convenience as it's a "simple fix". If it's so simple it should have been completed. I work everyday so it's not "convenient" for me to bring the truck back for what should have been done the first time for a "simple fix". The touch-up paint and side moulding fix have still not been addressed.Bob Howards Reply: Unfortunately, this was not Bob Howard Chevrolet. This was a different Bob Howard dealership that the vehicle was purchased from. However, if there is anything Bob Howard Chevrolet can do to help resolve this issue, please let us know. Perspective:Based on their reply 'The Bob Howard Auto Group' is not responsible for all that is represented under their umbrella or by the actions/conduct of their staff and use the term 'Group' to pass and deflect blame onto each other until the customer gets tired of chasing their tails.Let me be clear here, I never once spoke to a Bob Howard Nissan salesperson or even entered their dealership. The truck I purchased was on BH Nissan's lot but it was brought to me to test drive and ultimately purchase from Bob Howard Buick GMC's Used/Certified Pre-Owned salesman Toby. General Manager Bobby Lubbers was made aware of the theft and called me with excuses so if this was someone else's responsibility, why was it addressed by him? I'll tell you why, because the salesperson I bought the vehicle from, Toby, with BH Buick GMC, looped his boss into the situation as soon as he was aware there was a theft. I bought the truck from a BH Buick GMC salesman so I think I can safely deduce his boss Bobby Lubbers also works for BH Buick GMC. BH Buick GMC is my lien-holder, NOT BH Nissan (which is btw, in the middle of and surrounded by several Bob Howard entities). If Bob Howard is the 'brand' you use to sell others 'brand products' then your concern should be the 'Bob Howard' brand name that's being sullied here. After all, it isn't a truck brand made by any manufacturer that stole from me, it was someone representing YOUR brand 'The Bob Howard Auto Group' who stole from me. Now I suppose the next response from them will be that BH Chevrolet and BH Buick GMC are entirely separate entities in an attempt to continue to deflect responsibility...even though they are collectively 'The Bob Howard Auto GROUP'. For whom no one is apparently responsible.Stop deflecting blame and take some responsibility. My truck was dropped off for service at Bob Howard Buick GMC's Used/Certified Pre-Owned building, (the very first building in their row of dealerships), not BH Nissan or anywhere else. One final note and bottom line: I never asked for any type of restitution or reimbursement from Bob Howard auto group for what they stole from me, only that they recognize they have a problem. Because they chose to blame a disadvantaged neighboring community I can't trust them with my vehicle to be serviced and I I'll certainly never buy another vehicle from them. Buyer beware!!

I've been to this dealership many times for simple services. I made an appointment and when I arrived in the service bay the service guys seemed preoccupied so I got out knocked on window and relayed I had appointment they asked with whom I confirmed Peggy and was made aware she was off today. Okay, so Carl begin to help me. He was kind, patient and timely with my service but initially it did feel like I was bothering him. I was able to use a $39.99 oil change coupon and get in and out! I'm happy that I was able to get service timely today. Just a fyi they don't vacumn or clean car with service.

I frequent their service department. My truck is a 23 year old quadrasteer and I don't trust anybody else to do my alignments. I recently had to replace my upper control arms so I'm back in for another round.

Bought a car 1 month ago and was fine for about 2 weeks then the transmission started feeling weird. Now right after a month of having the car, it broke down and I am having to tow the car. I took the car to the dealership yesterday with my concerns and expressed we would like to get a different car if they would take back the car and get us in something better. They offered me $5k after I spent $17k because "we will have to replace the transmission and whatever else is wrong with it" DO NOT BUY FROM THIS DEALERSHIP! They are scammers!!!!!!

Found a minivan online advertised at 5000. When I call I found that it was available told them i would be there in an hour . When I get there I spoke with Alex , he tells me that they carlot had put it in for service, it would not pass inspection , but Alex said he would check to see what else they had available . I told him i wanted to purchase a car NO car payment , I did not want tGoo live above my means . I preferred to purchase the car and go. He continue to try and upsale me into something that was 10k . I told him he could sell me a car that was while in my budget or I would take my business else where . That is exactly what I did . I will NOT be buying a car here EVER! I told them I did not want a car payment , nor to run my credit that is what they wanted to do. If you looking to purchase something out right DO NOT go here . I recommend Auto Solutions they are very helpful and listen to you NEEDS. Went to Auto solutions found a car that I was able to purchase . very happy with Manager he was totally great . I told him what i was looking for and he helped me out . Thanks so much Auto Solution for helping me get into a car without braking the budget and not trying to upsell me to into car payment .

I would like to be someone's saving grace a little here. Do NOT fall for the "EFG/MAP" vehicle warranty. Super shady company that will not pay out on what you need to and will try to screw you enough that you finally give up and don't fight it. Keep in mind Bob Howard is SELLING and REFERRING this warranty. STAY AWAY and buy your vehicles from ANYONE elseAdd- I have been up there twice in the last two weeks and y'all haven't been any help whatsoever. Truck is still sitting not being worked on and waiting to be inspected.

I inquired about a vehicle once. A few weeks later, out of nowhere, they send a "Documents Requested: Drivers License Front"No need for that data. Never set foot on the lot. Shameless attempt to source data they don't need.

let me preface this with I am an 18 year old male who just got his first good paying job Okay so I got a Used 2014 Chrysler 300s from this dealership about 3 days ago I was super excited because I had been without a car for a long time and then the day after I bought it the check engine light was popping up so I took it to autozone and got the codes ran and they said that it was an o2 sensor and I didn't have the right equipment to work on my car so I was like thank god I got the warranty and when I took it for the scheduled diagnostic today they told me that 33 codes were popping up so I was just like hmm that's weird considering I just got the car 3 DAYS AGO so yeah DONT BUY A CAR HERE they SUCK and will tell you any lie they need to sell you a car

Financing was easy and over all good. Got a great rate ,but over all experience wasn't good. Bought a 2017 chevrolet 2500 high country. I hadn't even got out of the dealership parking lot and check engine light come on. I walked back in and was told to come back the following day. I brought the truck in and was told the Knox sensor and map sensor needed to be replaced. The truck was fixed at no cost to me ,but was told that the parts wouldn't come until September (About a 2 month wait at that time). I was loaner truck. The truck was fixed in about 2 weeks. Mason the sales manager was very helpful and the problem was fixed. Just not what you want to deal with when your spending 10s of thousands of dollars. Would I go back...? Probably not. It was't the worst, but very stressful.