Bob Howard Acura

Went in to "look" at the Acura MDX. I set up an appointment ahead of time with Sal, and told him that I just wanted to test drive and had no intentions of purchasing a car that day. Sal promised me a pressure free informational session. Sal was the greatest salesmen I have ever worked with. He did not pressure me, thoroughly explained the vehicle, and provided top notch customer service. We ended up leaving with an Acura MDX A-Spec on our initial visit! Don't hesitate to work with Sal.

Hello future BH Acura customers,I experienced a bait and switch scenario with Bob Howard Acura last month and I feel I must alert future BH customers. The parchment interior I requested didn't exist because the Car Gurus description didn't sync with their actual stock. BTW...Bob Howard still shows the same SH-AWD MDX I was trying to buy last month on Car Gurus as still being available??? It also shows the MDX as being on the lot for 175 days?? ? That can't be true because I tried to buy that car last month!All that said, as long as you are open to another color combination, they are great. Seriously, I saved significant cash on the MDX price and BH gave me more money for my trade in. Fortunately, the real interior color they had was my second choice color, so, I purchased the car anyway. Note: I would have bought it if they would have just told me up front. BH gave me a good cash deal and followed up with the TX registration & title transfer calls I had. That is why I gave them 2 stars. Just be aware of their marketing practices and you'll be fine.

Dell, the director of sales, reinforced the longstanding theory that used car dealers are shady, unethical piranhas who will do anything to steal your money. My son just turned 18 and saved long and hard for his first car. We see a posting at Acura, and I call to speak with Dell. Dell said another customer was coming down at noon, so I left work early. Dell assured me first come first serve, so we arrived and test drove the car. We shook hands on the deal and began purchase paperwork when suddenly Dell came back stating the other people arrived to look at the car, and if we wanted the car, we needed to pay more. I wanted to walk but my son was so disappointed I agreed to pay more. Dell then comes back again and said the other buyer matched, and I had to pay more. I said no, and they refused to honor their word and refused to sell us the car.2 other salespeople who observed the events could not believe how shady their boss was. They ruined x Mas for my son, but hopefully, Dell was able to add to his Corvette collection with his unethical and deceptive sales technique.

I had to replace my windshield due to a crack ; it was supposed to take one day after making the appointment; I was given a loaner for the day--I returned the loaner based on what I was told at the end of the day and was told because of a scheduled conflict it would take an extra day. I returned when I was told the next day and to my surprise there was an additional $500 added to the invoice of which I had to pay to get my car. The explanation I was given was "that is your deductible that the insurance company will take out of your reimbursement; when I submitted my claim, the insurance co. reimbursed me for all on the invoice except the additional $500 added to the invoice; they reimb. all but the deductible and the added $500 . When I called the dealership, they explained that they couldn't do anything but they would let the Gen Mgr know and I would hear from him. That was two weeks ago and so far nothing has been done. I was advised to notify the Better Business Bureau, so that is my next step. The car I have is not a dissapointment but the practice in the service department SUCKS.

Made an appointment for an oil change, but had too wait for 2 cars to get theres finished first. What was even the point to making an appointment if i still have to wait. i waited for the cars to finish & mine as well. waited for almost 3 hours.

This dealership and service department makes it challenging to feel like even a semi luxury car owner. They play price games with their buyers. The price will constantly fluctuate and is never what is indicated online. We ended up buying 2 Acuras out of state and 1 at an Audi in town. The service department is comparable to a low end dealership. Besides an unappealing small waiting area with tea color coffee, customer service from the moment you call to pickup time lacks and professionalism as employees argue in front of clients over minor details making it uncomfortable to check out. When calling in for appointments, sometimes it goes through to this local acura but mostly connects to a call center, both with less than helpful condescending service agents who try really hard not to be helpful. We were told the call center picks up because the local advisor won't. We have tried to bring in certified vehicles and warranty extension repairs as notified through mail but the service advisors try not to honor them and act as if a National Acura notice is not their business. The suvs we own have glitchy computer systems and not the smoothest rides at times to the point where it feels dangerous as it hesitates before accelerating. I have considered taking it in to get evaluated but after my last oil change maintenance appointment where they didn't even complete the taks of rotating tires or wash the car as listed on the package we paid for. This place is not customer friendly and will cut corners. I will never own another Acura after the experiences encountered at this Edmond location.

I spoke to one of their salesman and told him that I saw the 2009 Toyota Camry on CarGurus listed at $5498 with 132,000 miles but that the same car (we compared the VIN#) was now listed on Bob Howard Acura's web site as having greater than half the miles (65,000) and nearly $3000 more in price. The sales guy asked me to email the Sales Director and I did. However, instead of addressing my concerns they promptly updated CarGurus with the lower miles and higher price.He finally wrote me back stating that the only thing they could do was go by the miles that were actually displayed in the car. I told him that I didn't believe that was correct... especially since they first listed the car as having 132,000 miles. I inquired as to if they were fully aware that the car had greater than 65,000 miles on it? I told him that if they were fully aware that he car had more than 65,000 miles on it , then in my opinion, they were choosing to engage in false advertising. I said that at the very least, I considered it unethical and said that I expected better from a "Bob Howard" dealership. I explained that I would hate to have driven 6 hours for a car expecting 65,000 miles on it and when I got there it had more than double the mileage and was $3000 higher. I am definitely disappointed in my first experience with Bob Howard Acura and chose to take my business elsewhere.

The service department used to be AMAZING! We've purchased and driven Acura's from them for more than 20 years, but the service department has gone down the tubes! This last visit was unbelievable. I understand they had way too many scheduled, but then call and reschedule people so they get the proper service! When they called to say car was ready, it was about an hour later that we picked it up. And then still had to wait another 30 minutes to get the car! As we're being handed a quote for a part we need replaced, there's a 2nd line that says there's a nail in one of the tires that can't be replaced AND THEY SAY NOTHING! When we said we didn't know we had a nail, they just said "oh, forgot to tell you about that" AND THEN JUST SENT US AWAY! What?!? So, um, hopefully the tire doesn't blow or go flat?!? That is so unacceptable...and just sad...

On 11-21-23 my wife and I went to Bob Howard Acura to look at a used car. We ended up purchasing a 2013 Acura TL-SH AWD with approx 82k miles. Our sales rep was Timmy who was nice.When the purchase agreement came out we noticed a $1500 charge for ceramic coat, tint and interior protectant. It was at this time that we were informed that even though they weren't installed yet, every car gets those items and thus it was not negotiable. Absolutely not negotiable, if we wanted the car we were going to have to buy that package.About 4 weeks later I make my first trip to TAG. It is at this time the TAG office sees that the paperwork is missing something from my name. The suffix, I'm the III in the line of my family name and is part of my legal name. Drivers license, birth certificate and social security card all contain the III on them. Without the distinction of III its not legally me. The very nice lady at the office says we need to contact the dealership and have them send us a same name change form notarized and we can get this fixed. I contact Bob Howard Acura (Greg in F&I) and he informs me they will contact the lender and get it to us. This process takes 3 weeks to complete. We get the form from the dealership and it is at this time I ask them if they are going to pay the late fees because the registration is now expired. This is when they inform me that I should have caught the mistake when I bought the car. They admit they should have caught it but put it back on me that I should have been the failsafe against these type of errors. I won't go into how insane this is but I'm sure most reading this will agree with me that this is insane. I don't buy cars everyday, these people sell cars everyday. Anyways they inform me that they won't do anything to compensate me. Not a free oil change, a car wash, a bumper sticker, a fresh scented tree to hang from my mirror, nothing. So I proceed to bring this up to the sales manager, pretty much same response. Sorry we missed it but you should have caught it.I did reach out and left 3 messages for the manager Ray or Roy to speak to us but apparently since we only bought a used car he didn't have the time to call us back.On my next day off I proceed to the TAG office and end up paying an extra $33.00 in late fees.During this time about every other day I would have to stop and put air in the tires of at least 2 to sometimes 3 tires.I ended up taking the car to one tire shop who told me it was a bad sensor/valve stem $65 repair. Problem still not solved after that repair. After eventually getting frustrated with putting air in tires every other day to everyday as it was getting worse. I took it to another tire shop and they took the wheels off to check the tire/wheel, balance and it was discovered that 3 of the 4 factory wheels were bent. You could see it when the wheel and tire was on the spin machine that checks for balance the wheel was not round. All this to say I will never buy another vehicle from Bob Howard anything certainly not the Acura dealer. The treatment I received after buying the car was that of a fly by night buy here pay here kind of place. They sold the car and didn't care after that. Customer service was completely lacking. I will NEVER buy a car from BOB Howard Acura, service my car at Bob Howard, or even get parts from Bob Howard Acura. Anyone who asks where or how i got the car i will tell them unfortunately Bob Howard Acura, and then i will add that unless they wish to be treated like the scum of the earth used car pond scum don't go to Bob Howard. They will in all likelihood never see me again. Now I should mention we own 2 cars the other being a newer BMW purchased from Jackie Cooper BMW. Whom we love BTW. They are just awesome. However at the time they didnt have any used cars in our price range that I would want to buy, so we didn't go there. I regret that everyday after having to deal with a subpar dealership that lacks, the caring, customer service that Jackie Cooper BMW offers its customers. And no I don't work for them either they are just that good.

Not an honest dealer. Not a locally owned business (out of Houston). The employees, including management do not communicate with each other. Also, they add paint/carpet protection without asking and charge about $800 for it. They also place a tracker in your can without permission and refuse to remove it.