BMW of Tulsa

I live in California and dealing with the dealers around me was horrific. I was in the market for a BMW I8, and whether it was the wrong color, a bad deal, or plain out just bad customer experiences I couldn't find the right car. I did a vehicle locate through cars.com and found the perfect car at BMW of Tulsa. I have never bought a car site-unseen let alone from a different state. Regardless, I enquired on the vehicle and Eric A gave me a call and it started from there. From the beginning Eric was an awesome salesman. I let him know I was from California and that if I purchased the car I would be shipping it out. He made every effort to make the process as easy as possible. He took live pics and videos of the car, he answered every question asap, he made himself available regardless of time (they're two hours ahead), and best of all they matched a price that I had received from Newport bmw in 5 minutes (Newport had a silver color - would have settled)He made the sales experience as easy and best as possible. Eric and B Grimes (business manager) shipped the deal for signature overnight, they provided a notary that came over to my house, we signed the paperwork, and the next day the deal was done. I hired a shipping company to come over and again Eric stepped up by ensuring the shipping went smoothly. On his day off he was there to oversee the pick-up, and even activated the GPS tracking on the car so I could see it coming. He synced up with me every day until the car arrived, and even today he ensures that everything is going smoothly with the car. I have purchased cars from Audi, BMW, Mercedes to Aston Martin the professionalism that Eric and BJ demonstrated made the sales experience world class! I would recommend anyone to visit their showroom, and for those out of staters have no doubt. Eric will step up to the plate regardless of technicality, and make the sales experience as easy as possible

To start this off I should say I am a professional automotive technician. I took my 2003 330i here to have the recalled airbag replaced. I had already removed the 2 front airbags for their convenience so all they had to do was plug in and install the new airbags. I only drive this car to keep it running, less than 2000 miles a year so far. I thought it was really shitty that they didn't reset the srs codes after changing the airbags but didn't say anything at the time because it is not difficult for me to do. Today I had my friend from elitek come by with his scanner to clear the code. He couldnt clear the code because THEY DIDNT PLUG IN THE FUCKING AIRBAG ON THE DRIVER SIDE. As a professoinal I would never change out an srs component and not run codes for the safety of whoever is driving the vehicle. It is obvious that bmw of tulsa does not care about the safety of the people whos cars they work on. i would never recommend them to anyone. FUCK THESE HACKS. ONLY TAKE YOUR CAR HERE IF YOU ARE COMFORTABLE WITH THE BASIC SAFETY FEATURES NOT FUNCTIONAL.

Hands down the worst customer service I've ever experienced in any industry. Consistently the worst too as I've been there 4x. This place makes me NEVER want to own a bmw ever again.

Horrible service. Made an appointment, delivered the car the evening before. They didn't touch it for 5 days. Picked up the car to take to someone that would actually fix it. Worth a drive to OKC or even Dallas to avoid having to deal with them again.

I recently had to take my BMW to get serviced and unfortunately, the experience was far from satisfactory. Upon arrival, I was assisted by Brice Goetz, the service advisor, whose attitude was unprofessional and lacked effective communication and customer service. After explaining the issues with my vehicle, he informed me that the car would be ready the next day. However, despite my multiple attempts to follow up, I received no response from him over the following three days.During this time, I explored the possibility of purchasing a new vehicle and worked with Christopher Dugger, a client advisor. Christopher was extremely helpful, providing detailed information and a positive experience. He significantly improved my overall impression, especially in contrast to the service I received from Brice.After three days of no updates from Brice, I returned to the dealership. While waiting for an update on my vehicle, I continued exploring other vehicles and was assisted by Eric Adjip, another client advisor. Unfortunately, Eric's demeanor was dismissive and condescending, making the experience uncomfortable. His rude remarks during the test drive and afterward were off-putting, and I ultimately decided not to proceed with a purchase through him.When I returned to the service department to retrieve my vehicle, I dealt with Bailee Durant, another service advisor. While his behavior was not as blatantly rude as the others, he still brushed off my questions and muttered under his breath. To make matters worse, when my car was returned to me, it had a flat tire, which I am confident occurred while in their care. I escalated the issue to Mike Whitney, the service director, who informed me that they would not take responsibility for the damaged tire.I ultimately had to take my vehicle to a different, more trustworthy shop in the area, where I received excellent customer service. Based on this experience, I would not recommend this dealership for servicing or purchasing vehicles unless absolutely necessary. There are many other reputable places that offer far better service. The only positive aspect of my visit was working with Christopher Dugger.

Let's qualify one important aspect of my 'experience' with BMW of Tulsa. Employees/staff can only operate as well as they are trained; complete tasks as effectively or professionally as internal processes allow; and make exceptions only if autonomy is allowed. For the record, BMW of Tulsa Service staff are apparently not well trained; internal processes are more than lacking and they have no autonomy to make a customer happy when everything fails. A 'call center' set up my service appointment. They reached out to me for the annual 10K oil change. I was told the service shop did not open until 8:00 and I could have that appointment. When I arrived I found out the service shop opened up at 7:00 (which is what I originally asked for); they had me for a 'brake fluid' flush/change...but they could do both if I wanted to wait an extra hour. I really feel for the staff. It's weird but it appears they are resigned to customers being less than satisfied and just sort of roll with it. Seems like a soul crushing type of environment to me. I noticed a review where an individual said in the future they would just drive down to Dallas for routine servicing. Brilliant. I like Dallas. Think my wife and I will make a long weekend of it for the next servicing of this car. I think 7 hours in the car with my wife and a nice weekend in Dallas seems way better than whatever this is. Peace.

Hey you got lucky Brice left my car in the hail storm on purpose didn't follow any instructions and didn't call me for 10 days.Hail claim.Total fail.

I want to thank Service Department manager, Taylor Hawkins. My service advisor was at lunch and Taylor was about to leave himself...not just to have lunch but to go to a family member's assistance.But I needed help, and he stayed for another 45 minutes and gave me exactly what I needed -- help with my son's car, who just graduated from OSU and was about to ship his X3 to California.Thanks a bunch Taylor!

I purchased a 2024 X5 60i in September 23, and set up 1st maintenance today 3/29/24. I waited 20 minutes in temporary service lane and never had one person show up to get the service started. Perhaps their one service tech was on break, who knows, but I know this I am done. I have purchased 4 BMW's from them but no more. Whoever owns this dealership needs to be forced to sell and the new owner needs employees "WHO's GIVE A SHIT ATTITUDE IS NOT BROKEN"PS. PLEASE DON'T GIVE ME THE "GIVE ME CHANCE TO EARN YOUR BUSINESS NONSENSE "R. Carlile RobertsLinda Roberts

Absolutely the worst experience I've had with customer service. Good luck getting the service department to answer the phone or return your call when you leave a voice mail. My wife and I have tried numerous times trying to get a hold of someone to get the status on our car and finally had to physically go there to find all the employees just hanging out without a single customer in there. That's make sense why we couldn't get anyone to return our phone calls now, it would impede on their social time. 5 days no call back and our car hadn't even been touched. We were also placed on hold 3 times for over 30 minutes which I took screenshots of so I can send in my report to corporate. Unbelievable!!!!