Ye Olde Clock Shoppe

On my first visit, in late January 2025, I scratched my head at the limited hours Ye Olde Clock Shoppe maintains. As I worked with owners Ashera and Scotty Dean - on short notice - to have Scotty disassemble, move, and reassemble a 200-year-old grandfather clock on Feb. 1, I was very impressed at their teamwork and great technical services. Ye Olde Clock Shoppe is the sole vendor in Tucson for many clock-related services - My advice is to show respect and courtesy, be fair and a little patient, and you will receive a high level of old-fashioned customer service and technical support.

Still open and still quirky cool! Keep in mind you have to wear a mask, they are immune compromised. There is lots of stuff but you really need to have a general idea of what you are looking for and it's required maintenance. I recommend this little shop for sightseeing and shopping!

Do not enter this store. Should you want to have your watch repaired, expect the repair to take months. After waiting 4 months i received a phone call advising they had replaced the second hand on my watch and it was ready to pick up. They had had the part for the repair since mid-December. I learned this after leaving my watch there is October and stopping by to see if it was ready. After being less than courteous to me, the woman reluctantly dug through their mail deliveries and, they found my part had arrived. Who knows how long the delivery had set unopened?Their web-site says they open at 10:30 and their phone message says they open at 11:00 - if they open at all. We've gone to the store twice when it was supposed to be open and instead was closed, as it was again today. They do not answer their phone when you call, you cannot leave a message because their voice mail boxc is full.Stay away. If you leave an item with them, you may never get it back.

Mobile repair of an older German grandmother clock. Quick and competent repair. Will use them again.

This Shop has failed to make any Progress on repairing my Clock for over 7 months. The women behind the counter is hateful to customers and refused to return my clock until she had a chance to discuss my situation with her husband. Giving the clock shop 24 hours to return my property before I ask for law enforcement assistance. This shop should not be licensed to do business.

Terrible, should have taken up ditch digging-had clock for three years!!!! Never called us; told us at one point that an employee had thrown out our clock parts. Told us his was looking for necessary parts. Never called us. Finally, after threatening legal action, said he could repair with battery operated mechanism! Agreed, just to end this situation; then argued about price of repair saying he did not want to take a charge card because extra fees. Got it home, opened the back-stuffed with wadded up paper towels, wires dangling, everything loose or disconnected. The battery operated mechanism was obviously used, but paid full price for it. Just terrible in every category-these people couldn't fix a sandwich, let alone a clock.Jim P

The Folks took the time to open, evaluate and explain everything I needed to know about my antique pocket watches. They charged a fraction of what others wanted. I appreciate the honesty and time invested. ! .

I took my wall clock in for a quick evaluation. I asked if I could purchase a new suspension spring for the pendulum. They refused, saying that it would need a $225 service. I left without buying anything. They were pleasant enough, but priced themselves out of a sale.

So, I finally got my Black Forrest Cuckoo Clock back from the shop, after 16 months. But, here's the thing. They could not find the original hands that were with it, so they had to put different ones on. They could not find the back to it, so it is bare. They could not find the original pendulum so they put a different one on. They could not even find the work order. So they replaced (and lost) parts to my original clock and replaced them with different pieces. What did they do with the originals? However, they did not charge us for losing our pieces and for taking 16 months to get it back to us.

They replace watch batteries while you wait for $12, way less than anyplace else I looked. I had them service two watches and they exceeded my expectations in both cases and the prices were very fair. They are very friendly and I highly recommend them based on my experience.