Whataburger

Came here around 9 AM for breakfast. I had a #21 Sausage BOB Meal with hash browns and a small drink. Wife had a Bacon and Cheese Taquito. Wife had been given a Sausage and Cheese Taquito at first but the nice shift manager was walking around asking us how everything was so we told him and they replaced the item with the correct one. I do love these classic and iconic Americana type places that have stood the test of time so I only knocked them down a star for the wrong order but everything else was great - atmosphere, prices, staff. I will return to a Whataburger whenever I see one and need a quick bite. Please expand to the Pacific NW area.

Terrible service. So slow with ordering and the food. There was an employee sitting outside, didn't say anything when we drove up but he was taking orders also. Waited in drive through for 1/2 hour and still had to park by the trash can and wait for our food. The employee just handed the food to me and did not say thank you or apologize for the long wait.

Customer service is terrible at this location. My order was rung up wrong and when I got my breakfast item I told them. Karina (idk if thats how she spells it) got up from sitting at a table eating to come question me about the problem. She kept telling me to show her my receipt.I told her I got the item for free with my app, then she kept questioning how. She reprinted a receipt and showed me I ordered the BOB and I told her I specifically asked for the Breakfast burger and the cashier Lexi even told her that I did. Lexi I believe was training and she rung up the wrong item which I understood, but I just wanted it fixed. Karina then kept arguing with me and then took Lexi around to the back to talk to her being very secretive in front of me. Some other guy there proceeded to tell me that the free breakfast item did not include the breakfast burger even though it had no exclusions on the coupon. At this point I was done arguing. I was so embarrassed at the way I was treated by Karina. She should definitely not be working here. It was so bad I even made a call to corporate about her.

This Whataburger has gone down hill over the past 10 years. I use to love whataburger hamburgers as they were the best but those days are gone. There is either no staff at this location or a large staff that is incompetent at best. The managers usually are friendly with kind service, but look like they are hurding cats when it comes to staff. I guess this is the new world we live in and what we get for a high minimum wage!

The previous operator of this location ran a tight ship, and the food was excellent. The new operator has no clue how to run it. The young guy that took my order apparently couldn't understand English. I ordered two cheeseburgers and an order of fries to go, was given only one burger. Waited for the other burger to be prepared while the order he gave me got cold.Finally got the second burger. Got home, and one of the burgers didn't have cheese, which I ordered and paid for. What stupidity. I won't be back.

Well, I tried. After giving them a two star review a year ago because orders were ALWAYS wrong, I stopped by tonight to get a large chocolate shake. I had just enough money left on my Whataburger "rewards" card.I ordered in the drive-through and when I got to the window, they couldn't help me because their scanner they use for the app was broken.Whataburger corporate needs to put everyone out of their misery and SHUT.THIS.LOCATION.DOWN.

We used to love going to this Whataburger. Everything came out made to order, fresh and delicious. It was the best fast food burger in town. Not anymore.Today we ordered a Whataburger with cheese, a patty melt and two orders of fries. The burger and patty melt were cold. The burger had no cheese. And the fries were ice cold with no salt on them. It was all way too expensive for that horrible food. We'll stick with the Sonic on Thornydale from now on.

Cold food, and a social interaction with an employee that I don't want to have- weird...

I made my order through the mobile app and then picked up through the drive-thru. Everything was fine, the employee was very short and handed me my food without saying a word. I pulled off to check everything in my bag and was missing the 2 Texas toasts I added (it was for a chicken strip meal). Pulled back into the drive-thru and waited 20 minutes for the same employee to say "I already told you we are out of toast." Even if she did (She definitely didn't, neither me nor my boyfriend heard her say anything about it) she was coming off extremely rude. I asked if I could get a refund for them then since they're already paid for, she stares at me then she offers me a large bun instead. I said no thank you I just want the money back for it. She asks me to come inside to the dining room for the refund ??? I paid on the app and it's like $1.50 so at that point I feel like she was being lazy and trolling me. I was irritated bc I just waited 20 minutes for her to be rude. So I just went home. It was my first time trying this place, won't be back to this location bc of the headache. Side note: idk if this is normal but the employee making food and taking my order was wearing like a highlighter yellow safety vest? odd.

Today august 26 i waned to buy burger and this was my second time there . Service is absolutely awful i was waiting in the drive thru for 20 minutes, i have asked the young girl what happened and her response was we have had a spill and there priority was to clean the spill. If this was the case there responsibility is to letting customers know. They should give customers some compensation for waiting such a long time. I will never ever go there for a burger.