Western Neuro

The office staff, medical assistant and nurse practitioner were wonderful. The NP Misty Miller were very thorough and responded to all of our concerns. She sent us withe referrals and contacted my pharmacy for a new medication right away.

Saw a new Nuero Doc that had been at Banner. I have had neuropathy for 15 years and not affected my driving, and she's seen me at Banner. She blindsided me telling me I needed t get a medical review driving test at some third party in Oro valley. They called me and the cost was insane. I told that facility Id use the state ADOT. Evidently, that private arty called the doc and said I wouldn't take the test? I then find out by calling the Docs office, the Doc had sent a document telling ADOT to remove my Drivers license? There was o call to me nor warning and no time given to get the test and only 3 weeks and gone by from the doc visit. I fired them and will warn all of you to avoid this place s they will blind side you and I even asked for my records and they refuse. That's a crime!

Unfortunately, I had need for a neurosurgeon and my primary care doctor recommended this medical practice. After an initial frustrating mixup with scheduling me with a doctor who doesn't work with my need, I was assigned to Dr Andrew Montoure. The office staff worked with me to get me scheduled in a timely manner and helped in figuring out insurance issues. Dr Montoure was kind, compassionate, never in a rush to get my appointment over, and answered my many questions with patience. He, or his staff, is always quick to get back to me if I leave a message or contact them via the patient portal. He successfully performed the surgery I needed and was just as good with my follow-up care. I feel very fortunate to have him as my surgeon and feel confident in his expertise in this area. I don't have any experience with other surgeons or neurologists in the practice, but I highly recommend Dr Montoure.

Great doctors and medical staff. Excellent facilities and staff. Easy location to find.

I would've given them five stars had it not been for one of the secretaries, who would do well to attend a sensitivity training class. Taylor Ward, PA, is smart, and she has a most amazing bedside manner. She listens intently, is well focused, cares about your condition, and will get to the bottom of your issue. She truly cares. I feel extremely confident, secure, and safe under her care. Dr. Sipos it's likewise smart, has a very good communication style, which is clear and concise, and asks you if you have any questions. They make a great team, and I feel fortunate to be under their care. I would also like to mention one of their supervisors, Shauna, who has top notch customer service skills. She is well placed within their practice. She turned my frown upside down. Thank you all for caring.

I have chronic refractory Willis Ekbon Disease commonly known as Restless Leg Syndrome which is a condition that I was told this Medical Group was knowledgeable about. That is not the case. I am a life time sufferer of this condition who experienced augmentation on a commonly prescribed drugI quit cold turkey after being on my feet with no sleep for three days as well as two trips to an Emergency Room. Patients like me respond only to low dose opioids. I brought in several informative papers including one from Mayo Clinic stating clearly that a low dose opiod is the most effective treatment for someone like myself. I have tried several different drugs and nothing worked. NUEROLOGISTS SHOULD UNDERSTAND THIS CONDITION AND STAY UP TO DATE ON TREATMENT PROTOCOLS.. I am very unhappy and do not recommend anyone with my condition seeking care from this Medical Group. Beware of ROPINEORLE

I would never recommend this facility to anyone!! I've had multiple people ask me who they recommend for back and neck issues and I'm quick to say Western neuro has terrible customer service/patient care and I know I'm not the only one that's experienced this as I've seen other patients walk out frustrated with the front staff or the care they've seen. I've never been treated so coldly and with so much disrespect by a practice. I'm 9 months post op and still in a lot of pain.

Dr Benenati, is a amazing neurologist who is a expert in diabetic neuropathy , also some times called C.I.D.P. or chronic inflammatory demylinating polyneuropathy and this diagnosis is reached after doing a N.C.V or nerve conduction velocity which measures the speed of conduction in the nerves. Usually in a normal person the speed is 60 meter/second but in people suffering from nerve problems the speed is around 45 -40 meters per/second. In the person I accompanied to the clinic the speed was zero. After doing a spinal tap which the doctor measures for protein if it is elevated the patient is referred for immune globulin treatment called I.V.I.G. I.V.I.G. comes from a speciality pharmacy the one sending this to the patients home was Kabafusion.All this complicated work done at this clinic is just amazing impressive and unbelievable. Dr Benenati, is awesome.

Dr. Beninati gave me a nurse-like exam before telling me there was nothing she could do for me. years later, my condition continues to deteriorate. Everyone who works at this office constantly hollers.

No comments, as they would all be very negative. Staff should be trained to be honest & caring for starters. Trying to get over my very sad experience & treatment. Never got past the technicians & nurse. I have had at least one experience with a physician & one with a surgeon, both were good. Not a fan of the practice & good luck getting past these people if you ever do need care!