Watson Chevrolet

We called and made my appointment for a tire ahead of time. The service writer Brian came out and kept stating to me that he was new-I sat in the waiting area for three hours before I walked around until I found him because no one ever came and updated me on any progress or lack there of- he told me that they were super busy and two people just went home and he had several people waiting and also stated that he was sure everyone else did as well. I asked if I could get a ride home then. Last time my service writer was so friendly and accommodating - he just brushed me off and told me the people in the front would take care of that. I got a phone call around 430 about picking my car up that the tire was patched even though the spot my puncture was on is not a place they usually patch but he said I could drive on it , but it might not hold, but they ordered the tire. Excuse me I am not going to put myself, my child, or anyone else on the road in danger because I chose to drive on a tire that shouldn't have a patch on the shoulder. Saturday goes by, I don't hear anything. Monday goes by we call and call and leave voicemails . I hear back around three pm that there's a tire and they're going to try to get it on by 5. We go to pick it up at 5. Brian has gone home for the day... but my keys are just sitting there on the counter for anyone to just grab. Nice. We are told by a manager it's still not ready . Tuesday we call and call and leave voicemails, no answer. Wednesday we call and call and eventually reach someone to let us know the wrong tire came in for it, well that's cool and all but ANY BIT OF COMMUNICATION WOULD BE GREAT. Thursday at 315 I received a call that it was finally ready for pick up. All of this for a tire . When we called to make the appointment we were assured that our warranty plan covered the tire so I guess my bad on my end for thinking that explaining the situation and knowing what kind of car I had someone would have ordered the correct tire before my appointment had even began. And I would've put this all in a private survey if we received one. I will more than likely return because as previously stated my previous time at Watson was so exceptional. But this time, no excuse. No communication and terrible service.

Absolutely terrible customer service in the service department. Lazy worker at the front desk that can't be bothered to do her job. Will ignore your call once she figures out you're calling to get an update on your vehicle you've been waiting on all day and requires her to get up and ask someone for an update. Will be taking my business elsewhere from now on. Save yourself the headache and don't bring your vehicle here.

We were in the market for a new car.. Checked GMC, Chevy, and Ford.. Went back to Watson Chevrolet. We worked with Melissa and she was Great.. At first there was some confusion on what rebates you receive, can you pay cash and still earn the rebates. ETC... We received an email the next morning, from Mark Urias, the director of sales. We were able to work out a price on the New Chevy Equinox. And all the stars aligned and we drove out with a new Chevy. We came home and noticed the next morning there a few dings in the new car. I called and spoke with Mark and Melissa, and set an appointment to repair the dings. They fixed them and also issued a small check for our time. .My wife and I are both 71 years old and purchased several new cars in our 53 years of marriage.. This was by far the best car purchase we have had.. Thanks so much to Melissa and Mark.. Pam and Gary....

Went in at 4:40pm and they close at 5. Understandably they were upset at my late entrance but anywho, i had a chat about a part and the price difference that the parts were being sold in store vs their online parts store and he told me that they could mark up their prices 500% on the customer and that since they are the dealership there isnt much i could do. I bought my car there and didnt expect to hear that . Pcv hose origional price 20 bucks. Ended up being about 50 bucks . I DONT TRUST THEM

I wouldn't buy a car from them. I was supposedly on a waitlist to order a new Corvette for 2 years. I say supposedly because whenever I called to see how much longer it would be, I never got a straight answer. Then they would call and try and sell me a used one for more than the new one I wanted would cost. They always seem to have a lot of new ones, but couldn't order one for me. I'm guessing because I wanted a base model. So I called Phoenix dealers and got on their waitlist. I got a call a week later, ordered it, and received it a few weeks later. And paid less because taxes are less in Phoenix. Now more problems. I bought my new Corvette in Apr 2024 in Phoenix. On 1 Jul, with less than 1000 miles on it, I noticed the paint chipping around the headlights in 4 places. On the internet I saw this is a known defect. There's a service bulletin concerning it, number 22-NA-081, dated Apr 2022. This made me mad with GM/Chevy because they have known the issue for years and not done anything to correct. SO, DONT BUY A CORVETTE UNTIL THEY FIX THE ISSUE! I was told by Chevy Customer Service to bring the vehicle in to Watson Chevy for pictures and inspection to see if under warranty, which I did. I was told it was covered and bring in on 29 Jul for repair. I dropped my car off for 10 days to be fixed. I picked the vehicle up 7 Aug and the original damage looked repaired. There was unfortunately a small area of new damage/poor work done that they agreed to repair. Nine days after getting my car back, only one trip later, I noticed the same damage back that had just been fixed under warranty, one spot worse than the first time. Again I was asked to bring it in for pictures and approval, which I did on 23 August. It was agreed that I would bring the car in on 9 Sep for repair under warranty of the chipping. I thought I was being nice not having Watson Chevy pay for a rental car this time, and agreeing to not put my stripe or emblem back on yet in case the paint chipped again, as that costs them money. 16 Sep I picked up my vehicle and looked good. Mind you as of this point Watson was working with me to try and resolve my issues, and I blamed GM for sending out an inferior product with known defects. Soon after I was told by Chevy Customer Service that they could not offer me any compensation for my inconvenience as she was told the damage was my fault and not covered by warranty. I was very confused and mad. Speaking to the dealership I was told that a GM rep, who they would not identify, told them it was my fault as the front bottom center rubber piece was scratched along the bottom so Chevy wouldn't reimburse the dealership for the last repair. This "damage" they refer to is from backing out of my driveway going 1 MPH. The damage would not occur if there was no manufacturer defect!! Watson Chevy is now unresponsive to mine, the Better Business Bureau, and Chevy Customer Service requests. They finally gave me my stripe and emblem, but now I have to pay someone else to put them on. All I am asking for now is paperwork on what they did, and a letter explaining what happened with the warranty issue, as they said the last repair wasn't covered by warranty and supposedly they won't ever cover it again. They never have given me a final invoice on either repair, and I have been asking for over a month. They give me paperwork that has no mileage in or out or date in or out. They also did a terrible job putting the vehicle back together. I have an extra screw in my trunk and the area around the wheel well is not lined up correctly. What started out as them being helpful has now turned into a lot of frustration for me.

I took my truck in for an insurance claim and dropped it off for an inspection. They took it totally apart. Said this is protocol when you drop it off insurance did not cover due to the fact of wanting to total out my vehicle picked up my vehicle. Also all my ram 3500 symbols are gone. My cum symbol is gone. All the rubber on my vehicle is jinked up by screwdrivers or something. My truck is in worse condition when I took it there. Am not happy about this

Watson Chevrolet service department is nothing but a bunch of lying, manipulating, and unprofessional scumbagsIf you are considering using them, and you are reading thisPlease use a different certified Chevy dealer!If I save one person, headache in trouble of trash, customer service, I will be doing the favor.

Terrible service have tried all week to simply consult on phone about our family next new GM car... would be fourth new car from Watson as a loyal customer, problem is they can't answer phone, return voicemail or follow up for a new sale. Unbeleivable will now try O'Reilly or maybe a Ford

Service reps are LAZY and rude!Mike wanted to call an Uber for me when he didn't even know if the part was in stock. He went on and on about it may take 3 hrs.The part wasn't in stock so..... I didn't need or want the Uber.He didn't even get out of his chair he called me several times. I was in the waiting room!Unfortunately I'm captive with the type of car I own

Amazing experiences thank you to chuck sale prep and Kade sale manager we're very helpful and friendly !!