Waba Hair & Beauty Supply

I purchase all of my braid hair from Waba and have purchased a few wigs and costume jewelry. The sales clerks are always pleasant and helpful.

Where should I begin? I placed an order online for hair extensions on September 3rd at noon and request 2 day shipping. I was sent a tracking number on the 4th of September which shows still to this day that the USPS is waiting to receive my package. Also, I've tried reaching the merchant via phone and email several times with no success. Therefore, I contact my bank yesterday September 9th and request a dispute for the charge. Don't waste your time or money with this company if you want to receive your products and or good customer service because Waba Hair and Beauty Supply is not it.

Worth the drive. Nice clean store and the store clerks are nice too. Come on Wednesday for BOGO deal. Buy one get one 1/2 off.

terrible customer service. Wouldn't let me exchange an outfit that was bought 2 days ago with tags on

The people in there are super helpful They hace everything I need it and now with the new store where they have clothes is amazing

Today I went to return hair that was absolutely not quality hair I purchased 3 days prior. I paid over $200.00 for one BOHYME package of the employee's recommended hair extensions. They started falling out this morning. My salon said the hair was a bad batch of hair. I went in to return them, and the manager on duty said to return them and they would send them back to the manufacturer. That was a lie. Worst customer service I have ever had in my life. If you are looking for hair that isn't mailed from china and resold in bootlegged packages, go elsewhere.I called BOHYME and they do warranty offer retailers a quality guarantee. However, when speaking with the manager - Sean Cho, he stated they do not return the products back to the manufacturer.....why not? After speaking with BOHYME again, they suggested many retailers sell not licensed products and therefore cannot guarantee the quality of the products.After speaking with the owner, he offered no refund or exchange - only 60% off future purchase(s). Why would I buy more products if I am unsatisfied with the one that I bought 3 days prior? He said he was offering me a deal off new hair because he wanted me to be satisfied. Still not admitting any fault, he then offered me $80.00 cash back ( 40%) after realizing that I was not going to buy any more bootlegged products. Save yourself the terrible experience. Order online, save some money, at least amazon has great customer service. If you want to buy from WABA Hair Supply, go quick, because as long as they treat paying customers like this, they won't be in business very long.

Great service and alot of good deals ! Kept going away from the register to look at other things (: