Kayla W.
May 7, 2022
Your on foot salespeople are so terribly annoying. What is the point of us having a clear NO SOLICITING sign if your agents are just going to keep smacking their hands on our door? We say we aren't interested, we have a sign, stop trying to objection handle.
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Leah C.
Jul 17, 2024
Worth zero stars! Signed up for the free trial, I canceled within my time frame. Have had to call 5 times to make sure cancelation was received. I received an email saying I will not be charged but noticed they did charge me. After yet another 2 phone calls they will not issue a refund until they pick up equipment which is booked out for over 2 weeks. According to THEIR notice of cancelation if they do not pick up equipment within 20 days of the date of your notice of cancelation I may retain or dispose of the goods without any further obligation. I was told today if I do not schedule for equipment pick up I will not be receiving my refund. Worst company I have ever dealt with. If they knock on your door RUN THE OTHER WAY
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Nicole V.
Aug 14, 2024
Be aware . Scam! they never told me the equipment was 3200.00 and ran a line of credit with out telling me. Will stick to blink and ring ! Say No!!! Still trying to cancel !
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Jake L.
Apr 26, 2024
pushy salesman came to my house 3 times wife said no every time i told him not to come back again 2 times told him to leave he would not leave my property until the 3rd time i told himalso an update they said they want to look into this but they never actually responded to me just shows their level of professionalism
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Tiffany J.
Mar 15, 2024
why are you lying saying someone came to our house for scheduled service when we have proof they did not and are lying! now you're telling my dad it takes 10 minutes to get a supervisor on the phone?! you have cost us time and money all because yall have horrible customer service! if nobody comes to our house today and my dad does not get ahold of a supervisor within the next 20 minutes i will report you to the bbb and i will be going to our local news station! i will throw you under the buss for this crap you have put is through! your tech doesn't work and its impossible to get someone to fix it!! horrible customer service!
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Amy C.
May 9, 2023
A total waste of money. Very bad installation,Always pushing new products, a system never worked right and when it came time to discontinue service when moving they make you pay for months never used.Rude, money grabbing slick talking employees.
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Hollis R.
May 31, 2023
I made the mistake of answering the door late one evening after having a quite a few drinks. The salesman talked his way in, convinced me to sign documents I couldn't even read because I had been drinking, and then waiting until the installation techs arrived. They insisted on sane-day installation and were there until 1am. I awoke the next morning to find that Vivint had opened. $4000 line of credit in my name, which did not match the price I thought I had agreed to. In fact, the contact I signed turned out to be completely different from what the salesman had represented. I've been calling, emailing, and texting for the last two days trying to cancel. This company is scandalous and it's representatives are crooks. Ryan Foland, aged 20, from Florida. That's the salesman who took advantage of me and lied to my face. Watch out for this one.
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Hunter G.
Jul 24, 2023
The sales men/woman must not have passed elementary school as they cannot read a sign that says no soliciting right next to the door. No soliciting means no soliciting, not let's knock on the door and just make sure.
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Diana A.
Nov 2, 2023
scammers!! sales rep craig is a scamming representative! he makes promises he does not keep and won't submit documents for promised buyout! ignores your calls emails and text! beware of this representative!!! vivint of tucson is a joke! should have kept my adt!! when vivint comes to your house to try and get you to switch slam your door! horrible service and representatives!!
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Vanessa G.
Aug 29, 2022
If I could leave 0 stars I would. We will not recommend Vivint to our family and friends. People please save your money and time. You're better off getting cameras from Amazon, honestly was not worth the money and because of my job I am leaving for a year and sold my house and now have to pay a contract fee of $2800 because I can no longer keep this service. Not worth it.
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