This off duty cop was so scared and stressed out that he wanted to fight the victims. Go get a new job, don't deserve to be a cop
Lobby & front desk.
They said they would charge me an annual fee well after my confirmed date of cancellation.
Imagine waiting 11 days when they promise 3. Look at their BBB rating and it is almost 1 star. Buyer beware!!!
Talisa M.
Jun 17, 2024
I've really enjoyed my time at VASA thus far. The space is large and well equipped offering several options for fitness and also multiple of the same equipment making it easier for everyone to have opportunity. People are pretty to themselves but seemingly open to a small chat in between equipment use and/or to share. Bathrooms always feel clean as does the whole space. It's a great price how either options of the cardio/weight ($10) or the cardio/weight/classes/pool/sauna/etc deal ($25) . They have a referral program so if you'd like a code I can share. Outside of that, the staff aren't very engaging and usually are in small chat rarely saying hi, or particular to who they say hi to. Not a big deal but it's always nice to know the people behind the desk a little more when frequently attending a space.
Read MoreRuth B.
Dec 31, 2024
loved emmy my trainer but i was lied about free gym i'm a 71 senior an i can't afford there crazey rates i was talked into more gym but a Mike I'm canceling an i wish things were explained better i need a refund! So sorry but this is kicking an old woman down!
Read MoreJohn P.
Sep 12, 2024
VASA Gym has everything under One roof they have steam rooms they have tanning rooms they have pools they have Jacuzzis they have full gyms you name it .. no other gym in Tucson or even Phoenix can compare to the Vasa gym
Read MoreJohn R.
Sep 14, 2022
It's always clean when I've visited. Friendly staff always greets you when you come in. People are friendly from what I've seen so far.Steam room is amazing. Sauna room is amazing. Both are clean. The pool room has a smell to it. Sometimes stronger than other days.
Read MoreMichael G.
Jan 17, 2023
New members. A very typical gym. Loads of equipment. Loads of people. Bright. High energy. I saw alot of folks respectful of wiping down equipment after use. Thats nice to see. The GM, Erin, is a can-do person.
Read MoreLiz D.
Nov 25, 2024
BEWARE THE SMALL PRINT. They will not make a full effort to inform you of details like those below (no printed contract to read, only online while you're doing it), and everything is heavily loaded in their favor. This is just like the worst of the bad stories you have always heard about gyms, so buyer beware.First: I changed insurance this summer, and they said I had to get a completely new membership. Because I had tried to simply change my membership from the old to a new provider, I got postponed and then charged a higher price than at the time I requested the change. No common sense in play, no flexibility taking my past activity into account. Okaaay... Next: the trainer I liked moved to a different town. I didn't like the alternatives, so went to cancel my membership. Lo and behold, there's a $25 fee just to cancel and STOP using their facilities if you're cancelling within six months. I have been going for YEARS, but because of the forced change to a new membership, VASA got to put fingers in my pocket again. And while they insist you cancel at least two days before the next billing, they do not ACTUALLY cancel for A FULL 30 days ... which means you get charged for a full month you cannot use ON TOP of the cancellation fee. What kind of wonderful business does this? If you cancel other business subscriptions, you stop having access to the service, and that's the end of it. You don't get hit for an additional month of fees. It isn't like I am causing any more wear and tear on their equipment -- it feels punitive and crass.Did I mention the pricey fee charged at 2 months into your membership (no opt-out option) about "We won't raise your membership fee for a year?" That got paid, of course, and certainly won't be refunded or pro-rated despite the fact I won't HAVE a full year's (new) membership that I had to sign up for.Everywhere you turn, you'll be told to pay and pay and pay. The facility was fine, the trainer was exceptional -- and that trainer was THE primary reason I kept going and kept being willing to pay. But VASA will never EVER EVER see another dime of my money, and in my opinion you should sign up only if you're willing to accept unpleasant surprises down the line. Even if that trainer comes back to town, I wouldn't go back. I feel sure he moved away to a much better place.
Read MoreTerry K.
Sep 15, 2024
Dear VASA Staff,I cannot speak highly enough about my experience at VASA gym. The staff is incredibly friendly, helpful, and knowledgeable. From the moment I walked in, I felt welcomed and valued as a member. Jonathan helped me in the beginning, I have been making progress thanks to his knowledge and expertise.The environment is clean, spacious, and energizing, with state-of-the-art equipment and amenities that make every workout enjoyable. I have never felt more motivated and inspired to push myself to new limits. Thank you, VASA gym for providing such an amazing place to work out and improve my health. I highly recommend VASA to anyone looking for a positive and supportive gym experience. Terry - TK
Read MoreSerena Obrecht ..
Dec 8, 2024
The WORST..I mean WORST gym. DO NOT sign up for anything especially the personal training. They will lock you into a contract you will never get out of. They will check the "auto renew" box without you knowing. I've been paying $120.00 every other week for months for personal training I am not receiving, not including the monthly fee so add an extra $60.00. I've cried to the vasa employees on the phone. They will tell you to call corporate - corporate doesn't answer their phone and you can email them and they won't help you. Apparently no one can help you cancel even though they helped you sign up.
Read MoreEvan L.
Jun 26, 2024
One of the worst gyms I've ever been visited. Was crowded the whole timeI worked out. Only area not crowded was the aerobics room. Will never go again.
Read MoreShiri L.
May 30, 2024
Signed up for the one month free trial. Tried to cancel and had to pay over $120 which included a service fee that is billed yearly but obviously I won't be able to use as I cancelled my membership so feels unfair that I have to pay. It's a scam and they get you with the fine print. I wasn't given a copy of my membership agreement which is ridiculous. You have to give 30 days notice before you cancel, and yet you can't cancel within 6 months or you'll get charged $25??? Absolutely not a free trial, it's a scam. I tried to freeze my account, it freaked out and charged me for the Freeze fee ($10 each time) twice. Gym is overcrowded at all times. As a college student looking to simply try a gym, I have nothing but regret. $150 for a stupid membership I used 8 times within one month was insanely bad.
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