US Post Office

Below is my original review. After I wrote this review another mail truck pulled up to my neighbor's house and I went out to inquire about the package that has been delayed twice and for some reason the message from Amazon earlier was there was an attempt and they would try again?? There was no attempt I noticed as no one came to the door and nothing in the mailbox (the package was dog vitamins so no signature required thus the inspiration for this original review). After I gave the patient mailman an earful and he was polite to hear me out, he left and about an hour or less later he came back with my package and personally delivered it to my address. Now that is impressive! He said he was actually a supervisor out helping out on the route. I wished I would have asked for his name but he was excellent and made up for the bad experience of a twice delayed package. That is service at its best and I can't say enough about how great that truly is!! If you continue on and read my original review, it shows how I felt like the USPS has completely disintegrated into an almost useless Albatros and the original star rating was 1 star. Now its 5 stars because of that man who heard me out and actually went the extra mile literally to take care of the issue. Thank you Sierra Vista post office supervisor!!!ORIGINAL FRUSTRATED REVIEW: There aren't words to describe how horrible the mail service has been for the past year. Try calling either the local number or the national post office number and you will get only a waste of your time and nothing more. Its a total joke. The automated national system won't take a tracking number despite asking for it and then will not put you through to an agent without one. Locally there is a lengthy voice message about hours, passport info when it does final start to ring no one answers and eventually will time out with a fast busy signal. This is what we pay billions and billions of dollars for each year. WHY????

We always can count on our USPS drivers. They are friendly and courteous. And the postal service as well. Waiting for heart procedure to prevent fainting has it impossible for me to go out long in stores or public. Stressful and triggers SVT so highly recommend and thank our local USPS workers. During Covid and all you kept us all going. I've been social distancing since 9/2020 fighting Covid long. Appreciate all they do to deliver our packages and mail on time!

This is a very large main Post Office location. It is always very busy but, it is well staffed, there were four clerks today. They will get you in and out quickly.

This was one of the best PO experiences in a long while for me. The fact that they were even open at all on a Saturday gets a least 4 stars!The office was well staffed and exceptionally friendly. When the teller couldn't confirm the 'send to' address on the box I was mailing in his computer, his supervisor told him very quickly to bypass that step to move on. This is the kind of service that most post offices gave some 40 years ago. Not so much today, unfortunately.

This post office is always busy BUT properly manned. This is the only post office in sierra vista aside from the one on post. I went early to drop off a package and there was already a line outside the door. With four cashiers helping out customers I only waited less than 30 minutes. Great experience!

This review has been long awaited, every visit at this location, I'm met with sour attitude, uncertainty, rudeness, and unanswered concerns or questions, the two employees on this particular visit, 11/05/2022 were the two I've had the most problems with on every visit, the older male ( African American, Bald ) and the older female ( Caucasian, Mid-Length white hair ), unknown names due to hidden name tags, are probably the worst employees to be servicing the community of sierra vista, I'm always met with sour attitude, unfavorable responses to questions and concerns, the male in this review didn't even make eye contact with me, I came in 11/05/2022 around 11:13 AM to pick up a package that needed a signature prior to this day, unfortunately I was working, I hate this location and the service I have received EVERY visit, I have considered a corporate complaint just from what I have observed with these two and the way they talk to the sierra Vista folks, further more, UNLESS NECESSARY I WILL NOT BE IN HERE.

Going to a post office is usually a dreadful event but this one is very different in my experience. Every time I go the line moves swiftly and everyone is very courteous. You can walk in to find a long line but they work hard to make it move quickly. Their supplies are stocked. They also have various gift cards comveniently available if you need a last minute gift. No complaints here. Thank you for hassle-free visits!

First of all I commend the SV Post Office for doing a hiring blitz. Having a full crew takes away from not only employee stress but customer stress as well. Accolades to the men and women who work hard to ensure folks get their mail. My one on one experiences with staff is nothing short of pleasant and professional. Thank you.

bad customer service. whatever woman answers the phone is rude as hell. kept cutting me off and not letting me talk.

Awful customer service by Victor who felt quite comfortable to yell at me while the lobby was full of other customers all because I wanted to show the discrepancy in pricing from the usps.com website to the amount I was being charged. The manager present said absolutely nothing - not an apology to me or a correction to him. To add insult to injury, our package shows delivered 2 days ago, and they don't have it. It's lost somewhere, and no one knows where. UPS shows it delivered with a tracking number, so where is it? To think we're paying $200/yr to have Street Addressing Service and still our package is lost!! Terrible! But i guess no one in USPS really cares, so I'm venting. I'd give it zero stars if I could!