Tucson Rolling Shutters

We had Tucson Rolling Shutters install 3 rolling screens on the southwest side of our new home. We chose to use the rolling screens in lieu of inside window coverings so we can enjoy the view. Everything about this company is 5-Star, the showroom is great and helped us understand the product and make decisions on what we needed. Appointments for in-home consultation, measurement and installation were all on time, professional and efficient. We are new to the area, and they told us what we needed to do to obtain city permits and HOA authorization.The rolling screens are beautiful and effective at reducing the heat in our home. We love that we can raise and lower the shades individually or together, from either a the remote control or my iPhone.We're in a new neighborhood, and other neighbors have worked with different vendors and have had problems with their screens. I would only choose Tucson Rolling Shutters and Screens.

Had Tucson Rolling Shuters install a shutter on a huge facing westbound window about 3 years ago. was impressed by the service and instalation. Really saved on energy costs. But really wanted the rest os the house totally done. Saved and just had my house in Oro Valley totally done last week. It was estimasted to be a two day project but the guys who did it (in 110 degree heat) one day. Totally happy. The next day after it was done I noticed a dramatic difference in how the house cooled. Not to rant but after looking at different options, this is the best fot energy effiency, securty and sound proffing. I have a home recording studio and this blocks out the annoying neighbors barking dog. Cant say enough but good about this company.

I bought a house that already had outside shades installed by Tucson Rolling Shutters. After several years I wanted to have maintenance done on the shades so I sent an email using their web site. After three attempts I never received a response. Gave up on that and made a phone call which put me into voice mail. Left a message requesting they contact me to schedule maintenance ......never received a response. I can only rate their customer support which for me has been non-existent. You might want to consider other companies.UPDATE: After posting this review I received a call from Chris at the company who explained they were not aware that the web site email was not working and were working to repair it. I was told that voice messages are returned within 24 hours however I called on Monday and didn't receive a return call until Wednesday the same day Chris called me. I have them scheduled to come out and do maintenance in two weeks. In the interim I have increased my rating to 3 stars for now and will revisit my review after they have serviced my shades. I appreciate Chris contacting me and "get" that things can go wrong. I'm hoping to give them 5 stars in two weeks.

Product: We have 5 large, automatically operated sun shades from these people. What a great investment this has been. Love the shades. Service:They come when they say they will. Do the job quickly and clean up any mess. Very professional.

To be clear, I am not a customer of Tucson Rolling Shutters. And based on my experience this week, never will be. Why? A neighbor at Riverwalk Tucson had something delivered. After 2 service techs had a few rides up and down on the scissor lift (1st photo), apparently they didn't have the correct product, tools or whatever. So they left the scissor lift illegally parked on Blue Diamond Drive all afternoon and night - illegal because our streets double as fire lanes, also there were no caution cones. (For how to temporarily park a service vehicle, see the photo of the Cummings Plumbing truck.) My bad fortune was to back into the scissor lift when exiting my garage. Thinking Tucson Rolling Shutters has insurance to cover this type of accident, on my first call I reached Vanessa; she tried transferring me to Human Resources, then advised someone would call me back. After 24 hours, I called again. This time Angela said Tucson Rolling Shutters was not responsible because the lift was rented from Ross Equipment and promised pass along my issue to that company. Angela did call back to say Ross was checking to see if my car damaged the lift. Yeah, right. It is highly likely the plastic bumper of a Nissan Rogue would make even a mark on a 1-ton scissor lift. All I was looking for was for someone at Tucson Rolling Shutters to take responsibility for leaving a large piece of rental equipment unattended for 24 hours in the street at Riverwalk. Instead, I got the runaround. That's enough for me to know a bad company when I experience one. Albeit an expensive story, I'll get my money's worth when doing customer service training for corporations and universities...with Tucson Rolling Shutters & Screens being an example of a customer service fail.

We purchased our Rolling Screens for our Parker AZ River House in 2017. They were installed by a Distributor that no longer sells Tucson Rolling Screens. We reached out to Tucson and they quoted the service charges and coordinated with two other customers in Parker to share the trip fee (it's a 3-hour drive each way from Tempe). Mike B and Team showed up and took the screens and had them repaired and delivered them back and installed today them today. They are perfect. The installation was perfect. We experienced a little bump due to purchasing from a previous Distributor that no longer installs screens (learned a lesson there). But overall it was a great experience. Thanks to Mike B and Team that drove all that way round trip and represented Tucson Rolling Screens professionally. I highly recommend the company and Mike B and Team. Thank Gil S.

December 2024 I called to place an orde for three rolling shutters on a commercial building. Two windows each ~4' X 6' and one each entry door ~ 6' X 8' . TRS advised that they can not make a rolling shutter that large. Seems like TRS only does small wall penetrations eventhough their marketing shows large systems. This is the first time I contacted TRS. LEE

I have purchased from them two separate times with this last one installed over the summer of this year. The screen stopped working in the down position, locking us out of our backyard. Obviously, we called immediately and emailed to get on the service list. It took days for anyone to respond and they tried to tell me that the earliest availability is 4 weeks away! I said, this is not acceptable, we do not have access to our backyard. We just got these installed a few months ago and we cannot even let our dogs into the backyard. My reply was minutes after their email communication on 12/5, they replied back to me on 12/21 saying sorry for the delay that is the best they can do.We obviously found another solution, but this service is not acceptable. I was a repeat customer that spent almost $20k with them. Do NOT buy from them, go to someone who values your business and will communicate. There are plenty of options out there.Upon reading my review, the President of the company called. I appreciate him reaching out and that he cares about his company. Hopefully he fixes some of these issues because I felt unheard, not cared for, or valued by multiple team members.

This past summer Tucson Rolling Shutters and screens put a sun screen in my home for me. I expressed over and over during the three months before it was installed that I wanted a screen that could come down from the top of the window. After it was installed, I was told that it could only go up. I called immediately and was told by Joy, "Oh, we could take it down, but we will have to charge you for materials, labor, etc." I wasted a thousand dollars with this company and definitely do NOT recommend them.

They are awful! I took 5 months to install a rolling shutter on my patio. The day day they tried to install it the tech discover flaws in the shade. 4 times they came and failed to fix it and waited two weeks before the next appointment . Today they tried again. I'm hopeful they finally got it right.By the way nobody ever called from the office to apologize.