Tucson Orthopedic Institute

Great experience with Dr William Prickett. Once for shoulder and most recently knee pain .Seen on time on schedule .Very professional both doctor and his team . Highly recommended by trusted friend who had shoulder surgery. Clear and concise thorough explanation including several choices for treatment .Highly recommend Dr Prickett a sports medicine doctor but works with knees and shoulders . Finding the northwest office can be tricky? Last right going north on la cholla or first right past la cholla going east on orange grove . Building called gateway center? Lower level parking in se parking lot enter through surgery center take elevator to second floor turn right to large lobby .

I guess we should feel lucky just to be seen. We experienced 20 minute phone holds w no answer for 2 days then my wife , bi-lingual, presses the Spanish operator option and behold an operator. This happened again also, they wouldn't answere the English prompt. When asked about this and why no return calls we were met with "Oh" and silence. Insisted we pay cash upfront (over $500.00) for a referral appt. Even though we have insurance. Waited over an hour for an 8:20 am appt which lasted 10 minutes. No expiation of PT we could do at home "You have to go to PT, Dr Burkett doesn't allow us to print exercises for you". As a prior patient of Tucson Ortho I was very surprised in the lack of professionalism and staff manners.

On May 7 Dr. John Wild performed a surgery for a torn meniscus on my left knee. He seemed to me to be an incredibly competent Doctor who could likely complete this surgery correctly in his sleep. My expectation for recovery is that likely I would be out of pain and back to a more normal life within a couple of weeks. I am a 74 yr old very active woman who, since the meniscus was torn in February was anxious for my active life. Dr. Wild's confidence instilled me with the confidence that I would be well and back to active within around 3 weeks. At three weeks I was using a cane and dragging my Left leg behind me. I made an appointment with Dr. Wild and was able to see his associate. I described my pain and that it was plunging me into depression. I explained my expectation of being back to a normally active life and he said that some never regain that level of activity again. At 6 weeks I saw Dr,. Wild and at that time, still in pain, walking with a cane I asked if anything could be done and I asked if I should try Physical therapy. He agreed and I began the following week. The first day of physical therapy the therapist said I should have begun with him the second week after surgery, Since I had not done that I had exacerbated problems. It is now 5 weeks since I began Physical Therapy, my knee is nearly 90%, the pain is very little and I am writing this to say that while Dr,, Wild and is assistant are likely EXCELLENT IN THE SURGERY WARD their failure to complete my treatment with immediate physical therapy and making the suggestion that I may just need to live in pain the rest of my life was truly not helpful. I felt it was reasonable for me to write this note to give anyone heading into that surgery insight to get into physical Therapy and with the hope the Dr. Wild will correct this lack of judgement.

Don't let your primary care provider refer you here! Let me save you a headache, especially if you're in pain. The scheduling and call back here in to get in is AWFUL!! By far the worse Iv ever experienced. They take months to schedule something and they don't return emails, calls, voicemails nothing. The MAs will say they are sending the msg urgent to the doc and they have 48hrs to respond. I was suppose to be scheduled for an ablation months ago and I still can't get scheduled in... Finally taking my care elsewhere. Because when your in pain, months feels like years!!

I fractured my arm. Went to the afterhours clinic. They should teach their people to have somemanners. Reception is an open area in the lobby with no privacy. They insisted that I tell them how it happened. And they insisted loudly. Hippa regulations make my medical issues private, but this young man made it public knowledge. So, in tears, I swallowed my pride an d told them that my son hit me. Now, they tell me that I'd have to pay upfront, $750! And they don't want the xrays from the urgent care.( well of course not they can charge me more if they do their own x-rays !) So, I had been there about an hour when one of them tells me that it's been too long since the injury occurred that they won't see me . I need to make a regular Clinic appointment during the day to see one of their doctors . So, I work during business hours . Extremely inconvenient for an after-hours Clinic .I took their next available appointment during business hours which was another week away . So I go into the regular office hours and they also want $750 paid up front . I went through the Martians of a regular office visit . They told me that they would not put a cast on it because under normal circumstances the cast would be coming off at 5 weeks which would only be another week away . So I look at my bill . They told me I had to pay for the doctor, the x-ray, and a cast . That total would be $540 They just added on more up to the $750 because they could . And I suppose legally they can do that . But there will in no way be any kind of refund for the difference , even though I did not get a cast . Now they've made another appointment for a follow-up visit on January 3rd . Since they did absolutely nothing for me for $750 I probably won't be keeping that appointment on the 3rd . Because I don't have another $750 to give them for nothing .

Receptionist are so rude, I've called multiple times and have yet to speak w/the same person. Getting to medical assistant not much easier. After finally speaking w/medical assistant to clarify my situation, she tells me to call main number and make an appointment to see Dr. Petrow, I call and now I'm told Petrow does not want me as a patient! This guy obviously has the same level of compassion and professionalism as his staff. I'm from out state. How I chose this place God only knows. Upon reading other reviews I feel I've been saved from entering hell. Advise, stay clear these incredibly unprofessionals....

The worst for procedure authorization as they admitted to being short staffed and behind. They do not care about taking 4 weeks to get an authorization after they forgot to put it in for 24 days. Do better or take less patients until you can adequately take care of the ones you have. Medical negligence.

They disabled me for their profit and literally left me to die a slow and painful death. Very serious!!!

I can't say that this is the worst, most tragicomically dark, medical facility in the world because I don't know that it is. I can confidently say it's the worst medical facility I've ever been to or heard about.15 years ago, this was not the case. A close family member had a severe spinal issue, and so I researched the best spinal surgeon in the world. Then I found someone who had studied under him...and they were working at TOI. That doctor was wonderful.Now? Allow me to recapitulate points from other patients' reviews which I agree with. And because I suspect that this place might be deranged enough to try and sue me for saying all this, I must add: all of this opinion is my experience and I cannot say that it is the truth. It is just opinion. (and my opinion for your sake: in the name of God, don' go there. No offense to Mexico, but go to Mexico first.)- providers leaving nasty notes about patients in their file- provider unprofessional, impatient and misdiagnosed treatment- there is one woman there, Kate, who is fairly high up and honestly wonderful to deal with. my guess is that her essential function is to patch up the hostility and spotty quality of the providers enough to keep the place from getting sued.- poor follow up- some of the medical assistants and PAs are hostile and (my experience, not the truth) petty.Eventually said family member went to a different facility in a different part of the state. And, crazy enough: they answered questions, were responsive to an acute situation, go the diagnosis right the first time, and didn't yell at them.In my opinion TOI needs either a complete change of management structure with follow on restructuring or to stop completely. If there were a review board that governs institutions like this, it needs to be reported.In my opinion. Not the truth.

Dr. John Wild is a true surgical artist. I was released today from TOI, after a full knee replacement. Dr. Wild had also removed the "Ace Hardware Store" from my knee last year. And years ago, he performed a meniscus repair on my husband's knee. His recovery time was simply the time that he was in the recovery room. He walked to the car unaided and has never had a problem. This seasoned physician's bedside manner is personable and professional. I'm immensely impressed and grateful to have found him. The OR team exhibited respect and camaraderie as I waited to go back to surgery. It was calming to see the positive interactions, taking place outside my door. The telemetry nurses, Maria, Sonia & Evan were also outstanding with quick responses in spite of having a full unit. God bless this team!