Tucson Gastroenterology

Very nice experience from start to finish. Office was nice and clean; all staff and medical personnel were extremely nice and helpful. The whole process was explained step by step. Dr. Baez was friendly and answered all questions in a caring manner. They provide endoscopy and colonoscopy care.

DO NOT ever send your elderly parents here for a follow-up on anything. They clearly practice AGEISM! The office staff was unwilling to take make an appointment for a follow-up from an ER visit for an UPPER GI BLEED without my mother's CT scan records. Keep in mind she was an ESTABLISHED PATIENT who had a colonoscopy 8 weeks earlier and already had a referral on file! We had access to whole of my mother's ER records from St. Joseph's ER portal which could easily be shared via email. They refused to accept them. Rather than explaining why, they just dismissed her. They LITERALLY wanted her to go back home and print them herself. No one ever gave her a ROI to sign. Their excuse was that if they sent the request, it could take weeks to get the records. I went into the office understandably upset to try to help my mom and was just met with attitude. I asked why they couldn't take it via email and was told that "They don't do email." I asked if the doctor has privileges at St. Joseph's so he could get it themselves. They said they didn't. My response was that was understandable. I finally had to demand an ROI for my mom to sign so they would request the records from St. Joseph's ER who was expecting the request. Once that was signed, we left. Now I was curt because there is no reason it should be this complicated this day an age email is READILY available to any medical facility. What kind of antiquated place are they running?When we got home the scheduler Tessa who refused to make my mom's appointment had the nerve to call. She first started barking at my mom and then I took over the call. This woman had the audacity to admonish me for causing a "scene". I didn't cause a scene by any means, my mother and son were with me. My frustration was that no one would explain why the couldn't do email. She said it wasn't encrypted. That's understandable. But her delivery was unprofessional, snappy, rude, and she wouldn't let me get a word in edgewise. I finally lost my *ish and said idgaf what she had to say you dismissed my mom who has a serious issue. I shouldn't have had to ask for a ROI. She kept on and finally she made mad enough to say I wouldn't be taking my mom back there and I told her to have a nice day ( yes it was curt)....her response " You have a nice f*cking day!" Just WOW! Don't trust this office with your elderly parents....they obviously DON'T CARE about their well-being and have no intention of being helpful!!!!Funny part is the girl that I asked for the ROI called about 30 minutes later and said she got the medical records already. No kidding...St. Joseph's knew the problem was serious! I told her what Tessa did. The girl said she never felt attacked or that I caused a scene. She understood why I was upset. She apologized for Tessa's behavior. Unfortunately, the damage is done. I will be filing a formal complaint with the insurance company and leaving this review everywhere I can.Tessa needs to be fired!!! And this establishment needs to be investigated for AGEISM! Period.

Colonoscopy is fun. Said no one, but Tucson Gastroenterology made it more tolerable. They got the system right, with good communication prior to the procedure. An email came with detailed instructions and paperwork soon after setting up the appointment. A nurse called about 2 weeks before to get my health history. She asked what medications and supplements I was on, and when I needed to stop taking them. The prep kit prescription was sent to my pharmacy right away. I was pretty impressed. Most doctors offices suck im following up but this place has its stuff together!I was pretty nervous on the day of the procedure (first timer) but all the nurses/techs put me at ease. They were all friendly and said hi to me before. Lots of butt/fart jokes going on. Dr. McCallum was calm and had great bedsid manners. I was in and out in less than 2 hours. I highly recommend this place when you're ready for this rite of passage.

I am baffled by the negative reviews and the overall rating for Tucson Gastroenterology (3040 N Swan to be precise). My wife has had an endoscopy and a colonoscopy there, and today she had another upper endoscopy. Every single aspect of the experience from start to finish was outstanding.I made the phone call to schedule the appointment, and the woman who handled my phone call was great. Got my wife scheduled in less than 2 months, AND, it turned out they got a cancellation for an even earlier (consultation) appointment. It was easy to get it scheduled in the first place but a huge plus to get in on an earlier cancellation.Dr. McNerney is the specialist handling my wife's procedure. I went with her to the consultation. He is an excellent listener, explains things very clearly, and is caring and compassionate. I highly recommend Dr. McNerney for any gastrointestinal needs. The staff - all of them - are great, too. Excellent customer service skills.Today I went with her to the procedure itself, another outstanding experience. Front desk woman was very friendly and helpful. Facility opened on time. Free and fast WiFi. Enough restrooms for staff and visitors. Easy signage and easy parking. Comfortable facility. My wife's technician/nurse, Myrna, must have been great. My wife couldn't stop talking about how well things went with Myrna and how caring and helpful she was. You don't often hear a lot of people get psyched about their endocsopy. But every single staff member we interacted with was friendly and helpful.I'm coming back here next year when it's time for my own colonscopy!

Dr. McNerney is a very skilled technician... did my endoscopy, no issues. I'd trust him if I ever have a colonoscopy (very doubtful, I prefer do-at-home FIT tests)... he doesn't have the best personality, unwilling to discuss general stomach problems like bloating, distension, indigestion... he just wants to to the big bucks procedures, most especially colonoscopies...His NP, Helen Fishbait, is similar, but far worse... outright unfriendly, even sarcastic and pompous... zero sense of humor... and also really pushes the colonoscopy... rushed me out in minutes, totally unhelpful.I have a gym pal, a retired Mayo Clinic Gastro MD... told me the at home tests were just fine... IF negative... and since 2017, all mine were.So pushing for the almighty dollar is sort of craven...

This was my first colonoscopy and I was very nervous about the procedure but the staff quickly put my mine to ease with the excellent care and professionalism that I received. They got me right in and it only took about an hour and a half. However I'm still not looking forward to my next one in three years :)

I can't get past the front desk to get an appointment here. The lady in the phone was so incredibly rude and had so much attitude! I felt like a burden right away. She was so hostile to me with every question, that she made me feel small and that I had no right to be calling here for an appointment.

My wife will be here for a colonoscopy and has Been trying to talk to the desk for ten days. No return calls. So we decided to come direct to the office for the answers she wants. Hope it goes well.

Excellant ,friendky, knowlegable staff. Clean staff seems to enjoy their work and each other. Seems to go like clock work once in the back. Frknt office friendlyand effection. Dr sometimes feel rushed but do take the time to discuss procedure. Leave with instruction follow up call next day.

Colonoscopy.I had the best experience! Everyone was very kind and professional and went out of their way to make me comfortable.The procedure went smoothly. I appreciated warm blanked in the cold room. It was done in a very efficient yet not rushed way. The facility was clean and comfortable.Doctor McCallum was friendly and did answer my questions.I would choose Tucson Gastro again!