Trek Bicycle Store

Being in the market for an E-bike I checked this location out and find the staff every helpful. I told the staff I was just fact finding and gathering information. There was no sales pressure and helped me get what I was looking for. A nice showroom, clean and well stocked with bikes/racks/accessories for what you are looking for your biking needs.

Yes, I , recommend this business. I recently had an 18 month on going problem with my rear tire holding air without being forced to add air each morning before going on a ride. I can say after getting the bike back and riding for a week the problem has not surfaced, thank God, as I love my10 mile rides each morning . The thanks to Trek they got it this time. Thank you

This update is to Trek Corporate, all or most comments are about corporate, with some blame on Trek of Montrose Colorado. They didn't make it easy to get the bike, and had to pay additional $60 to repack the bike. I had to get corporate involved, by a person named Bryce, in order to coordinate the shipping, for an additional $160...,, then pay $100 at my local Oro Valley store to put it together, In my opinion that's adding insult to injury. They like to all pass the blame, without corporate taking the blame, it was pass the buck. All together I paid an extra $300 more due to all the passing the buck.

Nick, Service Department Manager, is outstanding! I will only bring my bike to this location and to him for any service needs. He exceeds my expectations when it comes to service. He loves his job, loves bikes, and it shows. Trek is lucky to have him.

SPEECHLESS... My dad and I were looking for a loco bike shop just to take my new bike in to get fix the front break, we walked in the store and so KINDLY was met by Brock with smiles and stated "what can we do for you?" After we told him he said "bring your bike in" we did. We where at the tune up area, Nick who approach the bike immediately knew what was wrong and took complete charge of basically a tune up in my eyes and my dad's eyes. Honestly there are no words to describe Brock and Nick of their complete knowledge and kindness. Let's just say that is how costumer service was once here in this country. Nick not only educated me and my dad, he spoke to us in complete respect. I can go on and on, but I'm going to leave it at this, Brock and Nick along with the young lady at the front were so freaking knowledgeable and they actually listen and understood our concerns, we will be back very very shortly on purchasing two new bikes. Brink and Nick again were two of the most incredible people we have met in a very very long time.

As a loyal Trek owner for more than 12yrs I've experienced the great, good, and bad of Trek-corporate shops. Unfortunately, this store on Oracle falls into the bad. They have no concept of customer service. When you walk in they make you feel like you should be thanking them for being there. There's this attitude of "What do you want?" as opposed to "How may I help you?" Having just moved to Tucson, I brought my Madone in and asked if they could make a quick adjustment - something had gotten bumped in the move and I had some severe chain rub when in my small ring. I'm not a mechanic but I know enough to know this is about a 2-minute adjustment max. The first employee I encountered told me immediately that it would be 3-4 weeks... huh? She said that's how far out they are on repairs. I explained it wasn't a repair, just a wrench tweak and offered to pay whatever for them to do it. She hemmed and hawed and then allowed me to where the mechanics were. Two mechanics were on duty - one was working on a bike, the other was leaning against the counter on his phone. She asked them "How far out are we on repairs?" The working mechanic said - without looking up - "2-3 weeks." So then I spoke up, explaining all I needed and if they could just take a look, I'd be grateful as a new Trek owner in Tucson. The mechanic finally looked at me and said, "No. two to three weeks." Not "sorry" not "I wish we could," just No. And the other mechanic just stood there staring - doing nothing. I left and took my bike to a non-Trek shop up the street. They had three mechanics ALL working on bikes. When I explained the problem, one of them stopped what he was doing, grabbed the tool and made the adjustment to my bike in less than two minutes. Then he went right back to work. That's what customer service looks like. And that's why that shop has a new loyal customer in me. When I told a fellow cyclist and Trek bike owner what happened he nodded and said, "Yeah, everyone knows that shop is full of primadonnas." Lesson learned. Customer Service is the life blood of the industry. There are very few great mechanics, and most all bike brands have similar pricing and features, so it really comes down to customer service. I'm sure without the backing of Trek corporate, this store would be out of business.

This store is awesome! With some bike stores knowing they have the upper hand because of inventory shortage , The Trek team at this store provides amazing service and hasn't forgotten how to make a customer feel like they are a priority. Thank you guys for not 1 but 4 amazing purchase experiences.

great shop Been bringing my street bike here now since the Pedego store closed. Nick is so friendly and knowledgeable about all things bike even though mine is not a trek ebike. I tell all my buddies about this place too! thanks guys for being so nice efficient and just plane good !

If I could give Trek Oro Valley more than 5 stars, I would. I bought a Fuel EX from the Trek website and had it delivered to this location. First and foremost, the time between placing my order and the shop receiving my bike-in-a-box was just a few days, incredible. Not only that, but the shop spared no time in getting my bike unboxed and built up for me. I only had to wait an additional day or two before they reached out to let me know that it was ready. It was an absolute killer shopping experience and both Trek Online & Trek Oro Valley didn't skip a beat. When I came in to pick up my bike, every staff member was incredibly friendly, well-kempt and extremely polite. I was greeted instantly and all it took was to tell them my name and they knew who I was right away. I had never seen or spoken to them before, just placed an order on Trek's website! Brilliant.They sat me on the bike to ensure my suspension was calibrated correctly and made a few adjustments to ensure a good fit. They allowed me to test ride the bike in the back of their shop (plenty of space and a few curbs to get an idea of how the bike feels). They had helmets ready to use for this purpose. I was happy right out of the gate with how the bike was presented to me.About a month later, I noticed some minor issues with my drive train and my dropper post, so I brought my bike back in to have it serviced. I was told that it would be about a business week to have my bike ready as they had a queue to work through (understandable considering the time of year and it's comparable to lead times at other shops, no issues). To my surprise, I had received a text message THE NEXT DAY (today) that my bike was ready. When I excitedly came in to pick up my bike, the mechanic himself brought the bike to me and gave me a run-down on the work that he did. I really appreciated this as a lot of the shops i'd been to in the past tend to keep their mechanics in the back. I wish I had gotten his name because he exuded high levels of customer service and hospitality too! Not only that, but for reasons i'm not aware of, they had decided to perform the services I had requested for free. Perhaps this is due to how recently I had purchased the bike, or an attempt to build rapport, or some other reason I am not sure. This was an awesome surprise. Somebody at this Trek location has a deep appreciation for customer service and has clearly cultivated an amazing customer service oriented culture at this location. With how expensive some of these bikes can be, I have a lot of concerns about leaving my well-loved bike in the hands of strangers. Nick and the team at Trek Oro Valley has eradicated that anxiety for me and has fully gained my trust. I will continue to bring my bike to Trek Oro Valley for as long as it is feasible to do so!By the way, my bike functions amazing after a short test ride. Couldn't be happier. I highly recommend this location, you're in good hands.

Staff was un informed on products and bike wasn't assembled correctly. Make sure to double check anything they've done.