Donna W.
Apr 24, 2024
Green Valley, AZ has been a family destination for quite some time. Tower Home Rentals was recommended to us as a source for short term home rentals. The staff is unprofessional and eager for the monthly check without inquiring about our stay. The error for mail service "use the cluster of mailboxes", incorrect day for garbage service, and the failure to notify Pueblo Estates of our arrival are just a few grievances. When asked about the $25.00 overcharge of the pet fee, we were told "I'm not arguing with you" and walked away.With respect to (and our work ethics) of the rental home's owner, we left the home immaculate. (Departure photos were taken). We will return to Green Valley, but there will be no future business with Tower Home Rentals. Steve and Donna W.
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Sharon T.
Mar 21, 2017
I recommended to a friend to rent from Tower Rentals for a visit to Green Valley. I had used them prior to rent my home to snowbirds and had great luck.What a disappointment. What happened to that company....I had great service, however, the service now is hideous. My friend arrived to a less than spotless home after leaving a cleaning deposit. The fans were filthy and they offered her a screwdriver to take them apart and clean them herself. The carpet is filthy and they have no plans to clean them after she was required to leave a cleaning deposit. The topper is the ac has been broken for over a week and they were supposed to send a service rep today and guess what, no show in 90 degree weather.So sorry I recommended this agency to a friend.
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Skip C.
Aug 12, 2017
I have used Tower for 10 plus years as an absentee long term rental owner in Green Valley. The service provider by Carolee in long term rentals division has been consistently outstanding the entire time. My highest recommendation to anyone looking for a property manager in the Valley!
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