The Watch Repair Shop

Yelp says they open at 10am M-F, but I'm here at 10:30am on a Friday on they're still closed. That being said every time I've used them they've been quick accurate and efficient.

I can't put into words how amazing this company is! I went here first and the lady had mentioned a week so as impatient as I am I went to fast fix I believe that's the name down the hall !! $208!!!!! Ridiculous So as I was sitting at my desk while working I called over and he quoted me an amazing price literally 3/4 less then what they quoted me ... so again as impatient as I am I went down there he had it literally done that same night for $76 He is so amazing 5* stars and such a sweet

I have collected antique watches, mostly from the 19th century, for about 25 years. Finding a capable watchmaker these days is becoming more and more difficult. I used this shop a couple of decades ago (to repair a Waltham Model 1883 Crescent St grade pocket watch) and was quite satisfied. Many of my watches have sat in a safety deposit box for over a decade until quite recently. Recently I decided I needed to display my watches and restore (AND MAINTAIN) my watches in running order. To do this I've had to prioritize and evaluate their condition. Last summer, I took one particular watch to this shop, a Waltham Model 1892, Vanguard grade pocket watch with 19 ruby, sapphire and diamond jewels. I must say, I was a bit concerned about the time (many months) it was taking to perform service. When I did receive the watch, it was running beautifully. Though it was not keeping time as well as a watch of this caliber would when new 130 years ago, it was keeping adequate time for it's age and the treatment it has received over those 130 years. Within about a minute a day and probably a bit better if carried rather than displayed. For many months the watchmaker continued to time, regulate and make god knows what adjustments to achieve this performance. The price I was charged was actually lower than the price I was originally quoted too. Don't let the mall location fool you. For repairs of antique and vintage watches they are more than capable! They are one of only three repair shops in Tucson that I am comfortable with to work on my watches.

I took my favorite watch in for repair here based on the solid reviews. Unfortunately, I didn't have a good experience. Once I dropped it off and explained what it was doing, the individual said that they would take a look at it and call me later with an estimate for the repair. A week later, I hadn't heard a word, so I called. I was told that my particular watch was made overseas in Japan, so the parts are quite hard to come by and when they found the parts they would call with the estimate. Another week goes by and nothing. Finally, I drove up to the mall to retrieve my watch during the 3rd week of them having the watch and still no phone call. A gentleman greeted me and found my watch. He said that they "just found the parts and the estimate to fix is was $144." None of this made sense to me especially with the fact that I was having to chase them for any answers at all. I asked to have my watch back and that I'd try another repair establishment for a second opinion.I took it then to A-1 and the man there fixed my watch in 10 minutes! Didn't need any parts AT ALL! He charged me $6.I don't know what is up with the repair shop here in the mall, but they either are way too busy and can't keep track of the watches they have in for repair or tried to take me for $144! Either way not a good experience.

Don't waste your money at this place. I stopped in two months ago to inquiete about getting a battery replaced on my Tag Heur Link time piece and the older gentlemen working told me to come back in 15 minutes. I left and came back and when I got back, the gentlemen said the battery was free. I asked why. He said that since it was the first time getting the battery replaced I got it for free. I was super happy and excited about it. Well fast forward to today. My watch stopped working. I attempted to move the dial to set the time and discovered the little knob that turns to set the time and day is broken. The store broke my watch and neglected to tell me this. Hence why the battery was free. This Watch is a sentimental gift I received from someone that means so much to me. I am so sad and upset and will never go back to that shop.

Fantastic customer service here at The Watch Repair Shop. Took my daughter's nursing watch here today after it stopped working and the uniform store told me it was probably the battery.....despite it being only 3 weeks old. I came in and told him my problem and that I needed to purchase a watch battery and have him change it out for me. The gentleman working today was happy to open up the watch and take a look. Guess what? The battery is perfect. :-/ He closed it up and got the watch to work but told me if it stopped again, it's a faulty watch and I should return it for a refund. Asked him what I owe for his time and trouble and he said nothing. "All I did was take a look at it."Great customer service.

I lost the crown on my wristwatch and brought the watch to be repaired. The "technician" at the counter told me to leave the watch and they would order the part, and he would contact me in "a couple of days". Two weeks of total silence went by - I called 5 times, left my name and phone number as well as the reason I was calling. Finally on the sixth time the tech answered and informed me that the owner (apparently the only person there who can fix a watch) had gone on vacation to Thailand for six weeks! I picked up my watch and went somewhere else. I will NOT return to this store and highly recommend that you do NOT do business with them, or you might be treated the same. PS. the "tech" could barely contain his anger and did not understand why this is not the way to treat customers.

Resized a watchband for me. Referred by Kay's Jewelers. So thankful! John is awesome...professional, thorough and helpful. Highly recommend!

The worst ever. I was over charges for a replacement battery and they would not stand by their repair work. No refund.I went to another watch repair shop (Ernest Watch) and they did a beautiful job at 1/3 the cost.

I took my watch in to their shop to have the face repaired on it. Told me they would call when it was ready. Never got a call. Went in and asked if it had been repaired? I was told come back in a couple days it will be ready. I come back pay $150 for the repair work. Get home and the watch had not been fixed. Take it back. Told they will call when it is ready. Never called. I called and was told they had to locate the watch. Never called me back. I have called and emailed. No response. I believe they lost my watch. I would highly recommend NOT using this business.