Canyon View King
Room service - Bianca pizza
Media center / TV
Ground floor room
Dial +1-888-928-4178 Ritz-Carlton™ customer support phone number ++1-888-928-4178.
Lemon drop and Long Island iced tea
Canyon View King
Large closet
Diptyque toiletries
Call Us 24x7 +1-888-928-4178 Ritz-Carlton™ Customer Service Phone Number For Cancellations, Reservations and name Changes.
Bathroom, obviously
Eagle Rare on the patio at sunset
CORE patio
Call Us 24*7 Ritz-Carlton™+1-888-928-4178 Support Phone Number, Customer Service care, Renewal Cancel and Refund.
King bed
Coffee machine
Bathroom of suite 5407
Closet
Turn down service
Xin W.
Jan 12, 2025
A great spot for a staycation as we live so close by. The crew team are the most friendly ones you will ever meet.
Read MoreVis V.
Dec 3, 2024
We stayed here for a work event and had to wait over an hour and a half for our room to be ready. I excpected a little more from a Ritz Carlton property, but I also get that the place was probabluy very booked up for the event. The morning yoga session was enjoyable, and breakfast was fabulous. Dinner, whether from the establishment or not, was excellent.The pool is amazing, and there's a second pool at the bottom of the stairs with a slide! Everyone here is super friendly. The event spaces, especially around the pool and golf area, were very nice.The trail markers, especially on the green trail, weren't prevalent enough--we even encountered a fellow hiker who was lost. There should be more markers or clearer paths, as we had to climb over some large rocks at certain points. That said, the views were gorgeous from the top of the green trail.
Read MoreC K.
Oct 5, 2024
We have often sought out Ritz Carlton properties on our travels but today cancelled our upcoming Tucson reservation after an experience with their Concierge that while polite was just bizarre. We asked for suggestion on a mobility device rental. We were basically told to research it and maybe arrange to have one delivered. Yes, that's what we were asking for help with--a rec for a local company the hotel has worked with before. Similarly, we asked for advice on a local fine dining restaurant in the city for a special celebration one night that we will be off-property. The question was met with two eye-roll-worthy recs for their "excellent" on-property restaurants that have "special desserts."No one pays $1500+/night for a Ritz's unremarkable rooms, it's for service that makes a visit mostly effortless. At most actual 5 star hotels (and 4 and 3...) this question put to a Concierge/front desk is met with brief, helpful answers or an "I can look into this, can I get back to you?" The concierge here wasted our time, dragging on a conversation for 15 minutes in which she basically told us to use Google and actually said "you can make a reservation on Open Table" about their own restaurants.We cancelled and opted to stay elsewhere. We had answers to these basic questions after just a few minutes talking with the new hotel's Concierge.
Read MoreJana T.
Aug 12, 2024
When my friend said, "You want to go to the Ritz? I already booked you a room," I couldn't say no. As we were almost there, my son yelled out, "Mom, stop!" because there was a javelina crossing the road, which was quite a sight to see! From the minute we arrived until the very end, the service was amazing. It was their "slow season," so it was nice not having a ton of people everywhere. This hotel really caters to both kids and adults. They have two huge pools on the property, one of which has a slide that my son went down about a hundred times. They also have cabanas at each pool that you can rent for the day. There is an arcade room filled with games, from skee ball to Super Mario World. They also have an outdoor s'mores station, which we hit up, and the kids absolutely loved it.There's a ranger station with a kids' club where you can drop off your kids from 9-12 or 12-3(this was so clutch)!They do all kinds of projects with the kids, taking them outside to see the turtle on the property and educating them about the different plants. They have a Build-A-Bear station where the kids can pick out an animal and clothes, which my son went nuts for. Ranger Brie was an absolute angel, and I felt so comfortable leaving my son with her. They have three restaurants on the property, and my favorite was Core. They also offer guided hikes, and although I really wanted to do the sunset hike, I didn't get to this trip. I guess I'll just have to come back, darn! My friend and I did go on a hike Sunday morning, which was cool. On our last day, as my son and I were walking back from the pool to pack our stuff, one of the rangers, Brian, overheard me talking to my son about show and tell. He took it upon himself to take us to his office and give my son some really cool things to show his class. I thought that was such a kind and thoughtful thing to do, you rock Brian! Overall this trip was absolutely amazing and I can't wait to come back!
Read MoreAdam B.
Jul 22, 2024
Thoroughly enjoyed a three-day getaway here over the 4th of July. This is a first class operation about 30 minutes from the Tucson airport, north of the city. It does feel a little remote -- it would be tiresome, I think, to trek back and forth to the city, so this should probably be viewed more as a destination in itself than a base for exploring Tucson. I solved this by staying in the city for a couple of nights and seeing the sights, then retreating to the RC to be pampered. Just about every aspect here I found to be top-notch. Check-in was a lovely and efficient experience. I sprang for the reasonable extra cost and booked a canyon-view room which overlooked the pools and cactus-studded mountains in which the resort is nestled. Other view options would still give you a desert-scape, but would also overlook the resort entrance and parking areas.The room itself was a nice sanctuary. The entrance is set off from the hallway by a small exterior foyer to reduce passer-by noise, and inside the room there is another little entry foyer with a privacy screen separating it from the room. The bathroom entrance is at the end of the foyer, rather than right inside the door. The space is plenty large with contemporary desert colors and faux beams on the ceiling to give some dimension and a little lodge vibe. Bed and linens are comfy and there's a nice reading chair with ottoman. The bathroom is huge, with an extra-deep soaking tub and expansive countertops. Each room has a balcony. They aren't screened from the neighbors, but they are a good size for taking in the surroundings. The lobby is a wide passageway stretching the length of the resort with soaring ceilings and groupings of chairs and sofas with artwork situated at intervals. The spa was a very relaxing experience and has an outdoor hot tub plus a sauna in the changing area. I got the standard relaxation massage and was indeed very relaxed when it was over. The spa pool is a wonderful place to while away an afternoon following a treatment, with great loungers, good drink/snack service, and a close-up view of a desert hillside just beyond the fencing.Repeat after me: "I will do the mixology class at this resort." It's offered most afternoons and is an hour of good social vibes with a limited number of fellow guests. It costs $45 and one of the resort's polished bartenders leads you through making three different cocktails. This was a highlight of the trip and a wonderfully fun experience. The only area that could probably stand a little tweaking is the restaurant selection. First off, yes, they are fairly expensive, but it's a top-end resort and the only game in town, so get over it. Schlepping back and forth to town for dining outside the resort would eat up a considerable amount of time and effort, so you are probably going to be doing most of your eating here. The good news is that the food is tasty, and particularly in the case of Core, very creatively presented. The other primary option is Ignite, which offers a gamut of options from sandwiches to pub grub to tacos to sushi. The offerings are generally geared to the something-for-everyone approach, which I suppose makes some sense. But it would be nice if one of the outlets was more of its setting, with a focus on Southwestern or Native American cuisine. As they are, they are fine but not that memorable. What is memorable is the array of nice little touches that abound. There's a resident tortoise that comes out for a little afternoon viewing most days. There's also a Native American flutist who plays in the patio area for a half-hour every day in the late afternoon. It's a magical little interlude. There are desert hiking trails threading through the mountains around the resort, and a short "hotel spur trail" takes you to a place that links up to many of them. I wasn't quite that adventurous, and just doing the spur trail out and back was plenty for me. Along the walk, I saw cactus wrens, hummingbirds, roadrunners, javelinas (including babies), and my first rattlesnake. I could have done without the last one, but it's the desert and it's their home. The icing on top of the stay was the staff. I was there in off-season, so while it wasn't slow by any means, it also wasn't very crowded. Every service team member I encountered was attentive and very social and many remembered names even from short interactions. All in all, this was one of my very favorite resorts in the Southwest that I've ever visited.
Read MoreChing W.
Jun 15, 2024
This place is incredible and... MAGICAL! Yes, magical is the perfect word! I had three free night certs from Marriott and, after some research, decided to use them at this property. I wanted to stay somewhere that was lux but doesn't feel generic, in a setting that's different from my hometown (SF) beaches. Very happy with the decision. The hotel is secluded, peaceful, and serene. It's in the middle of the desert, so there's cacti everywhere. Aside from checking out local food options, we didn't leave the property. The beautiful, abundant amenities kept us well-entertained and happy: lots of hiking trails right around the hotel, a pool with an awesome slide, the beautiful lobby, and a lovely room with espresso pods and a sweet balcony to sip from.From this same balcony, we saw the hotel pet tortoise meander across the lawn. As if that wasn't cool enough, a herd of about 20 javelinas wandered by just under our balcony. Seriously, how amazing is that!?!?The staff was kind and friendly, always making sure we have enough water when we go hiking (important to stay hydrated under the desert sun!). On our hikes, we saw a tarantula, a bunch of hares (I called them bunnies/rabbits until I learned haha), and various birds I can't identify. We also drove to the nearby Saguaro National Park, which was beautiful and full of different cacti-like plants (I'm not sure what they are, I just call every spikey plant "cacti" haha). The highlight was an adorable road runner that didn't like my excited squealing (I love birds) and hid behind a plant while peeking over the leaves at me.Come here if you're looking for a restful place to be refreshed! It's the perfect setting to unwind, reset, and think.
Read MoreElle M.
Nov 26, 2023
Another 5 star experience, at this, my 5th visit to Dove Mountain.This has become a sanctuary, a go-to retreat to rest, rejuvenate and feel brand new. We were very generously upgraded to a junior executive suite, which was massive with living area, two balconies and two bathrooms, and our favorite view of the north Tortolita mountains and saguaro. We were also treated to chocolate cake and champagne to celebrate a birthday. The trails are endless, with interesting history, petroglyphs, and desert animals, such as javelina, bunnies, and song birds. Take a head lamp and head out for sunset on the mountain or to be on the ridge in time for sunrise. Spend the day at the world-class spa - my favorite, anywhere, to date. Enjoy relaxing by the firepits and listen to the Native American flute artist send off the day at sunset with sounds echoing thru the canyon.Enjoy learning from an astronomer and viewing space from massive telescopes. Roast marshmallows by a fire. Play bocci ball or horseshoes. Learn about desert animals and reptiles at the nature center. Each night, we come back to our room after turn-down service and find chocolates on our bed. I am sad every time I have to leave this tranquil, magical property, and look forward to my return.
Read MoreAssal U.
Nov 8, 2024
Used resort pass to spend the day here and it was really chill not too crowded and like the ritz Carlton standard very high end and nice. The steakhouse was lovely over all excellent experience btw the water slide was awesome we went on it so many times
Read MoreBrooke R.
May 30, 2024
WOW! Stayed at the Ritz for a work event. They hosted the event here at Dove Mountain and I happily attended. We came in a day before work festivities started. We ubered from the Tuscon airport, it was about a 45 minute drive and a $42 ride. They do have valet parking as well. Checking in was easy, they offered a complimentary glass of champagne. Immediately walking into the lobby you are hit with the view out the other side, over a lounge area with the pool and moutain views. Don't get me wrong, Arizona in May is dry and hot, but there is a beauty to it. Excellent customer service at check in. We didn't need help with our bags though it was offered. The hotel always smelled good. Off to the elevator, found our rooms easily. A tastefully decorated spacious room with a fabulous bathroom. The room had a small table with two chairs, another table with 2 chairs on the balcony and an oversided side chair with ottoman. The bathtub is amazing, so deep and large, you have to climb in. Separate shower, separate toliet and plenty of counter space and plugs. Great lighting. Room had a coffee station, small fridge and plenty of space between the shelves in the closet and the drawers. We headed out to the White Stallion Dude Ranch and I was so happy to see a shoe shining/cleaning kit in the closet to clean up my boots. There was also a sewing kit and shoe horn. Bed was large and comfy. Balcony overlooking the enterance made for beautiful sunsets. Plenty of hot water and lovely Diptyque toiletries. They do have turndown service in the evening as well as cleaning service in the morning. Well done with both services. Ate buffet breakfast at CORE our first morning there. Service with Merideth was excellent as well as the food. A lot of options and great pastries. Hot tea/cofee and juices came with your breakfast buffet. CORE has a beautiful view and you can choose to sit outside as well. We had dinner in the lounge at Ignite, again, excellent customer service with Sarah. All of the staff was attentive and helpful. Gym was more than adequate with mutiple cardio machines, free weights and machines. Plenty of cold water bottles in the fridge with towels and santizer. Our work conference was in the one of the ball rooms. We had a welcome cocktail reception, dinner at the golf course. The staff was excellent in all aspects from my position at the conference. A couple Javelinas tried to join the cocktail reception and hotel staff kindly kept them away from the grassy area we were occupying. The hotel turtle also made an appearance as well. Overall a fabulous experience and beautiful property.
Read MoreAshkan A.
Sep 12, 2023
We went to the Ritz Carlton in Dove Mountain near Tucson for a staycation for Labor Day weekend and this was the perfect weekend getaway trip. This property is surrounded by a beautiful mountain that has many amenities on the property. We were greeted by Summer (front desk receptionist) and she was very helpful in accommodating us with a room upgrade with our Marriott titanium elite status.We came here to celebrate our anniversary, and we were always greeted by many friendly staff, who took the time to go the extra mile to make our weekend getaway very special. The resort pool here is one of the most popular features and absolutely worth checking out, but there are many trails (you can use bikes too) and plenty outdoor activities that are family friendly. One of our favorite features of this property is the Ritz Carlton spa, which is the only five star spa in a five star Ritz Carlton property in the United States. We spent all day at the spa, and it was completely worth the experience! They even have a private saltwater pool for spa guests which is incredible.The restaurants here are also fantastic and you can't go wrong with any of the food options. Overall, we were very impressed with this property and will definitely be coming back here in the future!
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