The Place at Presidio Trails

We were out looking at apartments today and decided to stop here as it is a new property. I'm a little dismayed at the fact that it is a Saturday, and they only have ONE leasing agent working. The wait was VERY long just to be able to go and see the model. We sat and waited for a full 40 minutes! The leasing agent seemed a bit annoyed when I asked if she knew about how much longer she would be. When she finally was able to assist us, she seemed to be in a rush with us--never offered us a seat at her desk--just wanted to know what units we wanted to see. While we followed her out of the office--she walked so far ahead of us, she walked so damn fast and didn't talk to us while she ran ahead-to the point, she didn't even know we were nowhere near her till she reached the first unit! Her customer service skills were HORRIFIC!!!! I have done property management years ago--when showing apartments, you need to walk next to the potential residents--talk with them, find out what they are looking for, engage with them. Now-the units we looked at--I can tell you the property was very nice. The units themselves were HUGE! We liked the layouts of them and the kitchens were complete with fully upgraded appliances and counters. Really VERY nice! I gave the rating of two stars solely on the customer service of the office staff...or the lack thereof. We will not be renting here simply because if we have to be somewhere for any amount of time-I don't want to dread having to deal with someone like that in the office.

We have been living here for quite some time now and we love it!! The in unit washer and dryer are amazing, utilities are up to date, and the apartments are very modern. There isn't any pet rent which is great for our two kitties!! Everything is included in the price besides electricity which help a lot with organizing the bills. 10/10 recommend and the staff is very helpful and always updates the community on upcoming changes and information via email. Covered parking included! We haven't had any issues with appliances which is great considering we've been living here already for 6 months.

I'm sad to leave but these apartments are beautiful & the ladies in the office are amazing. Taylor & Emily are my favorite. I was only in them for 3 months sadly. Just a few incidents happened cause my crazy Ex and I just didn't feel safe. Nothing bad to say. The pool area is so nice and they do take care of you. With maintenance and just overall everything. They are understanding, can't wait for the new location to open!

I've lived here for almost a year and the staff is incredible, Very accommodating with excellent communication! Maintenance is fast and responsive and trash valet is such a pleasure. Apartment is beautiful, spacious, and comfortable. Community is welcoming, peaceful, and clean. Overall, my experience here, has been beyond anything I could ask for :) Thank you!

I was told one price and that there was availability for a 1 bedroom there by one of the leasing agents by phone and then when I got there about 10-15 min later, that leasing agent was gone (actually saw her walking away) and another agent was there to let me know there were no 1 bedrooms available. Then, recently, I have received a call that there are now 1 bedrooms available. AFTER already moving into another place. The pluses, there is no pet rent. I believe they take samples of the stool for lab so that they know if someone has been neglecting picking up their dog's poop. They actually have double pane windows. There is only 1 type of utility you pay for, and that is electricity. Have been told that their units are very efficient, so weighing the costs and benefits of a less expensive, older, outdated, less efficient, pay for all utilities place vs. this may be overall, about the same cost. They have a nice gym and swimming pools. I do like so much of their place being green. They have bike rack in the front that residents can use. How awesome!! I'd like to give them a try and update my review at a later date.

The place is gorgeous, it rents itself! The leasing agent I cannot say the same. I called and told them I was interested in this apartments. 1st I wanted to know the total price including everything to make sure it was under my price range, I got a fair price so I went In to start my application process. One of the leasing agents showed me one of the models similar to what interested in. As we I told her I wanted to continue the process she told me at that time the deposit that was needed, I didn't had my card at that time so I came the next day. The following day that came back she tells me a different amount, that threw me off. I went ahead and ask for my monthly rent that I would be paying and she said she would email me and she should be calling by then end of the day or the following day to get a response if I got approved, 4 days later and still not a call back. I did call them to get the total again and got an email with a different amount. Makes me question if they're pocketing some money. Also, she only showed me the apartment model not around the apartment amenities of this place.