The Pain Center

I've been coming to this location for a while now. The staff is great. I feel like my time is valued. My visits are quick but concise. I've worked with two providers so far. Both have been great and very knowledgeable. I see the same provider for every visit unless it's a procedure. I feel like this is important. I've been to other locations this is not the case and it's very impersonal and difficult to build rapport. I was only changed providers when my first provider moved. If I have questions they are answered in full. If I want to try something different with my care my doctors are either willing to try or explain why they think it may or may not be a good idea. I feel like they are working with me and not working on me. I don't feel like I'm treated like a criminal, which if you've worked with poor quality pain management you know what I'm talking about. I'm treated like an actual person with real physical problems because I am.I highly recommend The Pain Center of Arizona.

We're into 2024 now & over the past year, things have much improved! The quality of care that I receive from P.A. Hair in particular, is outstanding!! We've been on the same page as it relates to dispense dates for my meds, as well as how to deal with the Ohio BWC. COMMUNICATION IS KEY!!! Also, I've learned the hard way that one HAS to be one's own best advocate! If something isn't right, speak up!!! If something needs to be changed or tweaked, speak up!!! Communication is key!!!

I went to the Pain Center for a few months after moving to Tucson and had nothing but bad experiences. Due to a chronic, non operable condition I been treated for pain for more than 20 years. I came to the pain center with medical records galore outlining my condition and the medication regimen I'd been on for years. Part of the reason for moving to Arizona was the availability of medical marijuana fot which I obtained a card for upon settling in Tucson.Upon my initial visit I was presented with a pain contract to sign. I informed the doctor I had my MMJ card so that marijuana was not an illegal substance for me. I was told that if I tested positive for marijuana use I would not be given any pain medication. I was then given a prescription for a much much smaller dose of pain medication than I normally take and told to come back in a month. He said if I still tested positive for marijuana I would be given no further meds The dosage given was not nearly enough to control my pain and I was forced to rely on marijuana to help get through the next month. When I returned to the Pain Center and tested positive again we argued and I got nowhere. I was told it would be futile to attempt to find a clinic that would allow me to use my legal marijuana and I left frustrated. Happily, the next clinic I tried had no problem with marijuana use so long as my MMJ card was up to date. In fact they treat me so well I rarely even need the marijuana any longer!Stay away from the Pain Center.

Started out good and it went to worse can't believe that they stop seeing me because I owned money knowing that I am having serious pain in my hip went to go see my surgeon which scheduled me to surgery December 7 Dr. Donald Harris drop my contract because my surgeon had prescribe me medication and surgeon referred me to another Pain clinic The reviews that I got from them to the other place was like if I was a drug attic the doctors there were no difference at the Pima pain Center I would not recommend no one even my primary doctor was the worst too I hope and pray that God helps you guys in your journey in life to have a person suffer for so many months like I am is uncalled for so that's how I feel

I was here for three years. The last year and a half, I felt like I was forced to stay so I could get certain procedures. The front desk staff are very nice and Dr. Siwek is very good at giving injections. And that is about the only nice things can say about the place. Appointment wait time regularly last two to four hours. Medications are always counted, as though you are a child. My treatment plan was inconsistent and I would regularly go without pain medication while they processed the "preauthorization". The only time the doctor was seen was when a procedure was scheduled, otherwise you can only see one of two PAs.

Don't even think of having a pain problem in front of staff. they will discharge you without a prescription. they don't care if you will have pain or go into withdrawal. i have been apain patient for more rthan 20 years. incredibly bad scoliocis. three back surgeries(2 of them 12hrs each), lyme disease twice. i am also on oxygen, have copd,have had breast cancer, and multiple mouth surgeries. remember don't have a pain melt down. there is no empathy there. only ridicule and a discharge!!!! i have never had a problem untill 4 months ago when my doctor retired and i was transaferred to a nurse practioner. i've learned many things in this town but the main thing is that tucson is very toxic!!!!!

Unable to contact the provider problems getting the medication that's prescribed. When you contact their office, you can at least expect two hours on hold. One hour on hold to the main switchboard and then an additional hour on hold when you are transferred to the area that you need.

Oh gosh, where do I start...!- Appointment line/customer service line is always busy, no one ever picks up the line. And when you leave a message for a call back, they always fail to do so. - The referral department is incompetent with Tricare referrals! Instead of calling the insurance company, to figure out what they're doing wrong.. they totally just put it aside! It took me 2 months to get an MRI referral approved because of their inability to their job!- currently writing a review, while waiting in the customer lobby... and was just notified that the provider is running 1 hour late! So instead calling and notifying patients of this.... We get told as we check in! Absolutely poorly ran establishment! Management needs to send their front desk people to Human Relation/sensitive course! Clean house!

The worst customer service ever. The phone service is bad they never answer to schedule, to reschedule and to call to be late. The lead nurse is the worst rude and disrespectful. Please avoid

The doctor's and NPs are very good but the staff is not. They don't enforce their mask policy..I saw 4 separate people in the office unmasked at one time, the techs don't know how to take a blood pressure correctly, and the front desk staff allows patients inside with no mask.