The Center At Tucson

The rooms are spacious and private but the care is mediocre. Someone I love had a brain injury and was at The Center, the staff were hard to get to respond to bed alarms or toilet alarms. If someone came and the patient needed something there was often a long wait to get the person "who's job it was" to do certain things to help, someone would come and say, "that is "someone else's" job, I'll tell them," and then disappear with no one to be seen until a meal or meds were delivered. It didn't feel like everyone there was there to help, many people seemed to just be there to do their job at the minimal intervals, rather than helping the patients. The patient aids and the caregivers here are amazing. The PT staff seem to have the credentials to help but don't seem to apply them in a meaningful way. I say this because my loved one was later sent to another rehab where I saw true healing because the staff was caring, educated, and properly trained. The Center is kind of bleak. You can do better for the people you care about.

My dad there from VA hospital referral. Very nice building, clean and new.He had a private room that was nice. My problem with the Center was the case managers wouldn't return my phone calls. And the food menu seemed to be the same food items every day. Facility appeared to have enough staff and they were friendly. He liked the PT people. But why is it after leaving several messages I can't get a return phone call.

So here is my second review on the Center. In June of this year I had my second knee replacement. After the first replacement I knew what to expect so of course I wanted to go back to the Center. My recovery was so much better because I had prepared my self and knew what would be expected of me. I had received good care and rehabilitation recovery for my knee. It seemed like this second time around there was some confusion with staff (2nd floor) on what their responsibilities were when a patient checks in after certain hours and refused any physical therapy needed especially because it was a late Friday check in?? I don't want to go into all the specifics but I didn't like how I was treated. After the dust settled I was transferred down to 1st floor where I was familiar with some of the staff who were great! Front desk to nurse aids and Nurses were all great! During my stay night staff were the best. I was treated with kindness and respect. I just want to say that at least I can tell if someone doesn't like what their doing and shouldn't be in this line of work. My cup runneth over with the care to those who did a good job

My mom has been here 3 times in last 4 months or so. They have a great facility and for the most part the PT and OT therapists were outstanding. My mom can be difficult to say the least. I agree with previous comment about CNA and Nurse manning. Many patients are elderly and required basic assistance with going to bathroom. The lack of needed help is highlighted at night and on wknds when there are no OTs or PTs assisting. I was not impressed with the doctor, my mom only actually talked to him 3 times in person in 3 different stays and I never talked to him or heard from him about mom in the multiple times I was in the facility.Overall I liked the place and the private room setup.

What a wonderful facility. Caring staff and very clean. The only place I would ever have my family members stay Looks like a resort

My dad was at The Center for an extended period over the holidays which made it difficult for the whole family. Not only were they so caring and attentive to him, we were able to reserve a banquet room for the family to have Christmas time together. I can't say enough the thanks I have for the staff and the clean facility.

Has gone downhill. Will try to keep your family member 100 days. Admissions gets bonuses to fill the bed...with anyone. They tell case mgrs at hospitals in town to tell patients they only have a few medicare advantage beds when they do not take medicare advantage because it doesn't pay enough per day. Case managers get bonuses to keep census at a certain level...to delay discharges. One doctor will order more tests or a special IV to keep the patient a few days longer. Short staffed with more experienced nurses leaving due to being treated poorly. Will send one nurse on the floor home if census drops. That means 2 nurses per 3 hallways. Cna's also. Food has become cheaper. No fresh fruit,canned only.

Terrible. Self serving butt covering bad people. Check on your loved one -- regularly -- if not constantly. These people lie. A lot! IF you love yourself --or are looking to help someone you love-- avoid this place. It's got all the trappings. Nice building. Nice rooms. Horrible staff.

WARNING DO NOT USE THIS PLACE!!!!!! Being one of the newer facilities in town you think that they would be great but seriously DO NOT bring your loved ones here. They will not pay attention to them at all. From the doctors not remembering that my lady couldn't have surgery or any of her ailments to the food and lack of supplies. Thank god we were allowed to be there to advocate for her or else I swear to you she would be with her maker. No one answers call lights for anyone and don't bother asking the nurses for anything they are useless as far as helping you goes. Asked a nurse for gloves and trash bags because we had been out all morning and she told me to find a cna...REALLY!? Next time I'll leave it all and pray that state comes in. I feel like the center owes me a paycheck at this point. Could count the good ones on one hand. It is disgusting to witness the lack of care the rest provide. They were more worried about state coming in and fining them then they are about your loved ones.

Warning! Nightmare on Glenn st.Checked in at 6 30 pm on Sunday, no one paid me any attention. All supplies out of my reach. Didn't get any ice water till 9 30 pm.Feeling feverish, I asked 3 different workers to take my temp. 36 hours later I got my temperature taken.The nurse was surley and the aids were frantic. Lots of hilarity in the corridor however. So much more, and thenI SAW THE BED BUG and it went down hill from there.They took everything away from me including my therapy machine. I approched the door to ask for water and 2 nurses started screaming at the top of their lungs for me not to come out of the door.I felt I had to leave but they wouldn't let me till I signed a waver not to hold them responsible.When I got home I found they had bundled up my things along with their sheets, 8 pillow cases, blankets etc etc.I'm 83yo, live alone, I got bedbugs, my son who visited and transported also got bedbugs.One employee told me he had reported the bedbugs to them with pictures quite sometime prior so they have had them for a long time.Worst experience ever.