Hooray new bath place! Tired of paying $30+ to get clean at PetSmart!
The blood stain from when my pet stayed at Tail Topia. But the staff couldn't give my pet its meds for the problem.
Marvin L.
Dec 5, 2018
My last review was July of 2017. We boarded my dog at tailtopia for 30 days. We were all hesitant to leave him anywhere as we love our fur baby. But the owner, Nicole, was really nice and truly love animals so that end of itself was reassuring. Upon drop off, the ladies at tailtopia again reassured us that he will be fine and we can email or call to check on him. We were overseas so we message tailtopia once a week thru FB messenger and they replied promptly with a photo of our fur baby. 30 days later, we picked up our dog without any issues and military discount came in handy. I cannot thank them enough for caring for our little one. Tailtopia is the only kennel in town that I trust.
Read MoreAntoinette M.
Mar 19, 2023
I fell in love with this place because my dog seems to enjoy it, plus I was drawn because they honored Service Men and Women with the Military Discount. I use them on special occasions and trust them with my baby. I was disappointed recently because prices had increased, and they discontinued the Military discount without my knowledge. So when I came back from celebrating my anniversary, I had a surprisingly increased bill of over $100.00 I had calculated from my fur baby's last visit. I wish I had been informed of this beforehand. The staff is still awesome with caring for pets.
Read MoreBailey S.
Jan 25, 2023
I used Tail Topia's self-service wash and was very happy with the facility and the products that were provided! For $15 it was a great deal and was so much easier than washing them at home. The staff was extremely friendly and they all seemed to be very attentive to the adorable animals that were there. Thank you, Tail Topia for providing an amazing facility to help me get my pups ready for the road trip back to Colorado!
Read MoreAdrienne J.
Sep 18, 2017
I needed boarding on short notice for my two cats (this was the first time I've ever had to board them). I found this place on accident and looked over their detailed listing for services offered and prices. I was delighted with the information they had provided online because I like to do research and know what I'm walking into. Also I'm not a fan of surprise bills. Finally the business is veteran owned, which always nice. So I went with boarding my cats here. It was the best decision! I was able to schedule everything online and chose the services I wanted for my pets during their stay. Drop off was a breeze and when I picked them up my cats looked content and comfortable! Everyone there was great and helpful. I also requested for my cats to be bathed and nails cut too. At pick up my little champions looked beautiful and they smelled wonderful! My pets are life for me and their treatment is extremely important, so thank you so much Tail Topia! I recommend this place without a doubt! They also offer grooming services and DIY grooming options where you can use their equipment to wash your pets for a reasonable price (better than in the bath tub). If I have to board my cats again I will absolutely use TailTopia!
Read MoreKaren C.
Jun 20, 2019
We bring our dogs to Haali for grooming. She is the best. The staff are all friendly and caring. So glad we found this place!
Read MoreMelissa J.
Aug 17, 2018
I will never take my dogs back here. My dogs were one of the first guests here when they opened. We loved taking them somewhere we can trust, then we went out of town last Friday and the owner was out of town from the facility 1/2 between us leaving and getting back. We were told our dog had vomiting, diarrhea, and blood in his stool. We contacted our vet ourselves from out of town and got all the meds ready. When we called back the person left in charge said she had to get permission from the owner out of town before she knew if she could pick up the meds needed. Why? And she knew nothing of where my vet was even in our small town. So, then it proceeded from there. Then the person was going to wait and not give my dog the meds until the next day, no why would you do that. Then we would keep checking in and some questions we asked didn't get answered the person would just sit on the phone. So we contacted the owner out of town and basically were told she was not going to make any assumptions until she was back in town and would look at her cameras. Well this will be 2 days after we pick up our dogs. Basically she didn't want to be bothered. Even though we as customers told her we were actually coming home early to pick up the dogs because of all the issues. And even though my dog has had blood in his poop they still have not been able to get a sample back over to my vet prior to me getting back in town so I can make sure my pet is fine. We would pay anything to make sure nothing was wrong and had already worked all that out with them and the vet so money was not a factor. They just couldn't bother to get a sample to them before I arrive. So let me just add this.....to all pet owners that love their pet like their own children.....DON'T TAKE YOUR PET THERE! The person left in charge just didn't show any concern with answering my questions or reassuring me they were ok in my absence. So if that matters to you don't go there. It evidently didn't even matter to the owner of the business enough to take a few minutes to just call me back and hear what I had to say. She was more concerned with not accusing her employee of something and not to be bothered while she was gone. We didn't even accuse the person of anything but having bad communication on what was happening with my dog and it being disrespectful not to answer. And just to add this note....we were only concerned because he had bleeding and everytime we called we got a different story of when and what was going on so it was just left to your imagination of what really was going on. And like any good parent you always think and plan for the worst until you know otherwise. So I guess I have to say if you can't be bothered you shouldn't have a business that cares for anyone's pets. When we finally did pick up the dogs we found that he had not even been given his meds most of that time and was definitely not eating because we were sent home with just less than half the food we sent and our one dog was visibly thinner. Also the bleeding problem must have been worse than described because the bed cover has a huge blood stain on it.
Read MoreTim Q.
Sep 5, 2018
This is an awesome place where the people show care and concern for your pet. Our dog Ben has been a customer numerous times and we love the boarding and grooming services. Also love the flexibility and the fact we can pick him up on Sunday with no additional charge. Convenient and near where we live, Tailtopia will continue to receive our business.
Read MoreShantelle V.
Apr 10, 2018
The place is nicely clean and the people were nice. We paid full price for our dog to be fully groomed and they didn't deshed him or trim his hair. We had to cut his nails here at home because they weren't rounded off and hurt worse when he scratched. I'm not sure if they had a hard time with him because he's such a big dog, but he deserves a good groom if that's what I'm paying for. If not they should've told me they don't work well with big dogs instead of doing a half job. On top of that he smelled like an old lady. My dog came home so thirsty and his thick coat felt just as dirty as it did when he left. We were shocked at how quickly they were done with him and can see why. Will not be going back.
Read MoreTucson A.
May 16, 2022
Tailtopia has always provided the personal care that anyone would want when you are leaving your pets behind. They have always gone out of their way to provide service--especially in an emergency situation. Patty Hill was our dog care person. It was obvious how much she loved our Great Pyrenees. Patty always sent pictures and updates of their happy faces. It was obvious our dogs LOVED her.
Read MoreGeoff R.
Jul 9, 2019
Tail Topia is super clean and welcoming, the staff is efficient and knowledgeable without the 'fluff' that I see often at other places, and all of the animals that I saw there were well-cared for and in the best of shape.I've been a pet professional for almost 25 years and have dealt with boarding facilities across the nation. I highly recommend Tail Topia to anyone in the Sierra Vista area, and our company is thrilled to have found them for boarding for anyone relocating to or from the region.Cheers!
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