T & T Cleaning & Restoration

Fast response, friendly crew, flexible in scheduling, took precautions to keep the rest of our house clean and safe from contamination, knowledgeable and professional staff, great customer service over the phone, worked directly with our insurance company to spare us the hassles. At this time we're still waiting for processing through our home owners insurance for approval and coverage notification. There was one glitch, when the dehumidifier machine leaked into our carpet. However they acted quickly to remove the old padding underneath, dry the floor thoroughly and are scheduled to replace carpet padding in the rebuild phase which is still pending our insurance approval. We don't know total cost yet since we're really counting on the insurance to cover all this costs.

Though service was timely and the technicians hardworking, the billing and reporting were slow. This was mold remediation in advance of selling the property. As such the Seller Disclosure is an important part and reporting is crucial, delays in getting a pass/fail report slowed the real estate listing process.Be aware that T & T expose and remediate the mold but do not repair subfloor, drywall, plumbing, etc. You will need to hire a remodel/renovation contractor for that.Bottom line, we had mold, remediation was completely successful but getting the paperwork was slow.Would I use T & T again? Yes, but you need to stay on top of their front office to send you the results.

I needed estimates for a home I was purchasing. They were quick, professional, skilled and honest. Everything you could ask for in a restoration company. I highly recommend.

DO NOT USE! INSURANCE SCAMMERS! This awful company came to my home in Oct of 2023 after my ac flooded a closet and two bathrooms. after taking my $500 deposits they then brought as much equipment they could charge for I to my home. what was supposed to take 3 days to dry they milked my insurance company for 2.5 weeks! they finally got all thier money from insurance but do you think they have returned my deposi? NOPE! 7 months later I'm still waiting for a chec! what a joke! This Monday I'm contacting the BBB & AZROC, something needs to be done about predatory companies such as these! RUN AWAY FROM THIS COMPANY!!

Personally I wasn't too happy with my results. I usually clean my carpet myself but since I'm moving out in a month and my landlords are taking photos this week I thought I could have someone professionally clean them. The technician was great super nice but personally I think he could've done a better job. I had to ask him to go over a couple spots when he claimed he was done but he gave me no problem & was happy to to go over. But once he left and I moved my bed back from moving it around the room I noticed he missed a large section. Also a couple small stains all around, I had to go over with my personal carpet cleaner. I called to let them know I wasn't happy and if they could try to come the next day still haven't heard any response of coming back to clean all the missed stains. He did get most of the stains out my carpet. It was very dirty don't get me wrong but also your paying someone to restore ur carpet back to its clean state. I know my carpet even got out most of the missed stains myself ! Personally I say just do it yourself or do more research!

Appointment was fast, tech was very knowledgeable, did multiple pretreatments however tenant left the carpet and absolute mess, ruined the carpet with multiple pets

Omg, just read T and T's response!No they never heard back from me, (there is no Mr) since they never returned a call. The attentive Patrick had vanished. I did allow Pink to begin the work. It took them three attempts to make a doorway, and they began to lay the floor but had damaged so many of the grooves to snap them together, I knew there was no sense to let them go on. So yes you are right, we should have stayed with the recommended company of our insurance. Please don't paint yourself as innocent.

Their rep came out already and WHAT AMAZING, AWESOM, KNOWLEDGEABLE evaluation of my situation and how BUDGET FRIENDLY the work could get done!! I recommend this company for us professionalism, knowledge, experience and able to work with you if you're on a budget ‼

The workers were professional and polite. They padded their billing and when my insurance wouldn't pay for unneccesary charges, the took it from my $500.00 deposit. 1. They removed insulation and drywall that were saturated from roof leak on exterior wall. They left an opening from the outside and next rain brought in new flooding.2. They removed new carpet and padding in a 6x3 foot area that could have been just dried. Insurance wouldn't cover replacement of entire area so I had to replace the whole room. Cost me over a grand for that. 3. Placed a temporary patch to stop leak on roof; 6" x 8". Charged me $446.00 for that. Just beware. Nice guys but take your money.

I have an assisted living facility that flooded. I feel like once we acknowledged that we had insurance that would be paying, they saw it as an opportunity to do work not needed. They wanted to rip flooring and cabinets out of areas that weren't flooded. When we started questioning things, the guy in charge of the crew said "pull our equipment, we are out of here". We contacted ServePro who did confirm that the work T and T was trying to do and charge our insurance for, was not necessary. Would not recommend.